Audiusa Reviews

The first mistake I made was trusting

The first mistake I made was trusting that Audi USA cared about their customers The second mistake I made was purchasing a brake and rotor plan in advance For the uninformed a brake and rotor plan is a goods and services purchase kind of like purchasing oil changes for your car at the time of buying the car The brake and rotor plan is not a warranty BUT it does have an expiration date of either 50K miles or 48 months after the purchase date I had unforeseen emergencies galore in my life and missed the deadline by 49 days but was well under the 50K limit I tried to talk to anyone who would listen and still to this day no one even bothered asking me why I was 49 days over the limit Shouldn t expect any care or compassion these days from a corporate entity should I Well my goods and services paid in advance first brake replacement is now forfeited Sucks to be me and yes I was over the limit on days So my suggestion for those who might read this is avoid the add-on buys They have no intention of doing anything other than have you purchase them and then stick it to you if there is a detail that gets missed It s not worth it at all In my mind my case is two-fold first it is a goods and services contract and second there were important circumstances overlooked and not cared about BTW the brake pads and rotors could have been replaced at 40K but I was ENCOURAGED to wait Hmmm

Nakisha is the worst person you could

Nakisha is the worst person you could ever have calling your customers about their car that s in for repair Maybe she needs retrained on what her job entails Nakisha called me to let me know the technician found the thermostat housing was faulty and leaking and that they would not be repairing the car under Audis warranty claim that the water pumps prematurely fail on this motor I asked her if the antifreeze was leaking wouldn t I have to top off the overflow expansion tank Also wouldn t it have obvious signs of leaking on the motor if this were the case Nakisha quickly became defensive When I asked to speak to her supervisor Nakisha forgot to push the proper on hold button and quickly said loud enough for me and everyone in her presence Oh this guys a mr know it all and I m about to shut his ass down and then must have realized the phone wasn t on hold and hung up on me When I called back a gentleman named Marc answered the phone I asked his name and position and he stated he was the manager I proceeded to tell him what Nakisha his customer service representative did and he quickly brushed it off saying we re not gonna talk about it REALLY You re in charge of the service department and don t want to talk about how your employees speak to customers Talk about unprofessional They got the mechanic who said he found evidence of leaking around the thermostat housing which for those who don t know is part of the water pump and Audi USA is paying the dealership to do the repairs I went and picked up my car and if I could post a picture I would show you what they consider a leak There is the smallest residue from what could have been a spill or from previous work performed 100 percent not a recent leak Talk about a complete waste of my time driving over an hour each way for what should have been an easy repair to just be disrespected by their service department

I would give zero stars for the service

I would give zero stars for the service department of Danbury CT Audi if it was an option I just spent 1 878 to repair breaks on my 7 year old Audi Q7 They replaced pads rotors and sensors A typical brake job This is an absolute travesty and a complete RIPOFF I spoke to a mechanic friend of mine who told me that they took me to the cleaners Says the price at best should be half that cost Please BEWARE of this place

PLEASE I know they are cool BUT BUY ANOTHER SUV

I talked with RALEIGH LEITH AUDI DEALER about an ONGOING COOLANT ISSE that had begun WHEN THE CAR WAS STILL UNDER WARRANTY and he said they could not evaluate the issue until Dec 23rd I said I leave for Florida for 3 months on the 27th and he said that was the best they could do That is 8 weeks out folks I said I felt tricked because the dealership told me off the record WHEN THE CAR WAS STILL UNDER WARRENTY that losing coolant was to be expected and if it continued they would test it LATER The car is now out of warranty and they will not even look at it until it is too late for me I have walked in before so I know they can handle issues that need quick attention This is an avoidance tactic Leith Audi Raleigh will not give me advice until Dec 23rd so basically they have washed their hands of this as I need more immediate help I willl never buy Audi again and I will post this review on as many websites as I can find

I leased Audi last week of May 2022

I leased Audi last week of May 2022 Begin of the October someone hit my car that was parked on the street at the front of my house 3 5 months later my auto body shop still waiting for the rest of the parts to repair the car I m paying lease and renting the car Any insurance carrier pays only between 30-60 days for rental car I have BMW s and Mercedes s and I never had any issues with parts Stay away from Audi this is my first and last Audi

From Fan to Furious

As an owner of 4 Audi s I have been very happy with the cars performance looks and driving experience Until my 2017 Q7 hit 100 000 miles and promptly blew 3 cylinders No warning to that point a warning light came on shortly before to indicate get to a dealership not pull over and shut the car down and then it died - on my wife on the highway A new engine was recommended by the local Audi dealership at a quote of 30 000 00 The only positive in this experience was that the dealership we use was amazing - a shout out to Asheville Audi FlowAuto for going above and beyond This Q7 was meticulous in all other aspects - loved the look and the way it drove It was maintained according to the manufacturers schedule with the maintenance at 95 000 miles How a vehicle with only 100 000 miles mostly highway blows 3 cylinders is a mystery to say the least Audi USA unfortunately has been silent and not terribly helpful What brand will the next 3 cars be remains an open question

Faulty Car Unethical Practices

This is the 4th Audi I have owned definitely my last The performance of the car is basic but will get you from point A to point B The primary frustration is that the AudiConnect app never works It is sold as a great tool to monitor and control your vehicle however has only worked 1 out of the 6 months I have owned the vehicle The dealership and Audi have been ineffective at addressing the issue I spend hours each week waiting on hold sometimes up to 2 5 hours to find out if they have resolved the issues Each week I submit the screenshots with the error codes and the weeks roll by with no follow up from Santa Barbara Auto group or Audi Corporate The dealership says they have no solution and suggest there is nothing they can or will do Don t waste your money with Audi

I am was a long time Audi owner

I am was a long time Audi owner The service has deteriorated lately Emails and voicemails to the dealer go unanswered The build quality has gone downhill as well Don t be enticed by their Silvercar promotion It took 8 months to get the required code and they backdate the start date to when the car was purchased not when they sent the code so I have 4 months to use the promotion Audi and Silvercar refuse to correct their mistake RUN don t walk from this brand On my last Audi

Two No Good Lieing Nose Browner Manager and Service Rep

Two No Good Lieing Nose Browner Females Manager and Service Rep at this Dealership they Lied saying they turned down a service when Really in Reality I the customer Turned them down from Servicing my car Never will go to Any Audi Dealerships in the future had problems with 2 different Audi dealerships with Covert Racism and the Audi Advocates are useless No Good Nose Browners also