Daals Reviews

Fashionable affordable furniture at daals.co.uk

daals.co.uk
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
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J

Bad customer service team

Everything Local service point refused my delivery No notification in this I the had to raise a support request with DHL to find out this was sent back to Daals Then I had many emails back and forth with Daal where they need to take extra steps to confirm who I was then asking me to fill out forms for information they already had And I was on holiday and let them know I couldn t print and sign forms After two weeks of this and no end in sight I asked them to cancel and hopefully they will give me my refund At some point regardless of pficsss customer service needs to decide how many email and steps they need to drag a customer through And just short cut them to avoid fatigue and frustration They did not do this
A

Great looking products poor delivery customer service

Great looking products but I was unimpressed with the delivery and customer service They give limited notice for deliver under 24 hours and expect you to drop everything to be there If you aren t home they will wait up to 7 working days to give you less than 24 hours to be available It is far easier to receive a delivery from Ikea Marks and Spencers or John Lewis
A

Damaged upon arrival

Unfortunately the table top arrived scratched We were offered 5 refund which won t even cover the polish to fix it The table itself is very stylish but customer service lacking Also their policies are in contravention of consumer rights
C

Decent price for value but caotic deliveries

Although the items are a decent price for value I had a very unpleasant experience with the deliveries For both items we had paid for express delivery None of them arrived on time the communication was very poor At some point they did not even know which company they had contracted for my delivery I was promised a refund for the delivery fees but we did not get any
S

Arm chairs are so uncomfortable

The armchairs that I bought are not as comfortable as they look You need support after 30mins of sitting on them I bought 3 and I wished I hadn t The customer service is good however the company isn t prepared to help customers when things go wrong Too quick to take the money and very slow in refunding my money The sideboard did not close properly and you need force to close them Although it s a nice colour I won t be buying from Daals anytime soon
K

The instructions were awful I am

The instructions were awful I am usually pretty good in follow The soft close didn t work and one of the plastic parts completely snapped off on closing The units are nice looking but don t function as they should so have been left disappear as they were over 150 each so hadn t expected not to work correctly have built correctly so this wasn t the issue
J

Customer service needs to improve

The desk arrived quickly but a part of it was broken I asked for a replacement part to be send to me ASAP The customer service via email were slow to respond and suggested they refund me 10 instead of the replacement part I had to hunt down a number to speak to a person on the phone before they agreed that a 10 discount on a broken and unusable desk was not the right resolution The member of staff on the phone ordered the replacement part to be sent to us Customer service needs to be improved and focus on solving the issue in the first instance when products are damaged
P

The delivery was good but customer service

The delivery was good We got the bed parts are not working properly have sent 3 emails one per day and no response from anyone The bed ottoman is useless without this part
R

Return nightmare

Quick delivery Arrived at 0630 in the morning though Colour was not quite the same as image online so we want to return it Which means we have to organise the return delivery of 2 packages 120cm square and weighing over 40kgs Quote 125 Absolutely crazy So be prepared for an expensive return if you re not happy with a large purchase
H

Wardrobe looked cheap

Wardrobe looked cheap Be aware when ordering large furniture from this website Do not have a returns service so had to pay ridiculous price to arrange delivery of a large heavy furniture myself

About Daals

At daals we offer a unique range of furniture at great prices. Our furniture is available from stock so you don't need to wait for weeks and we deliver them to you doorstep free of charge for the majority of the UK.

United States

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