AI Review Summary
Based on 140 reviews
Customers express high satisfaction with Daals' product quality, value for money, and responsive customer service. Delivery speed and helpful staff are frequently praised. However, recurring issues include damaged goods, poor packaging, difficult return processes, and communication problems around delivery timelines.
What customers love
- Great product quality
- Helpful customer service
- Easy ordering
Common concerns
- Faulty goods
- Poor packaging
- Difficult returns
Last updated 1 month ago
C
Consumer
Keenan was quick to solve my problem and was incredibly helpful Had an issue with the courier and even though this was not an issue with Daals themselves they gave fantastic customer service Would recommend
C
Consumer
Jay was very friendly and provided a
Jay was very friendly and provided a swift and efficient service Highly recommend
E
Ellie Langdon
Really impressed
I m really impressed by the two bedside cabinets I ordered Fast delivery and great quality furniture for excellent value The assembly instructions were clear and each cabinet was straightforward to put together with no issues from start to finish
C
Carole Paskins
Lovely chairs
The Chairs turned up unexpected only 2 days after putting the order in Unfortunately this started a week of messaging to and fro trying to rearrange delivery by DHL not Daals fault I gave 5 stars because the chairs are lovely and easy to put together with the supplied Allen keys
K
KK
Outstanding customer service
This was my second time ordering from daals Both orders arrived quicker than expected and the quality of the furniture is great The second order arrived damaged smashed mirror from a dressing table but daals saved the day it was my daughter s Christmas present and delivered a replacement part within 48 hours - two days before Christmas The customer service is outstanding and I will definitely order again Thank you daals
C
chris
Great value armchair
Ordered and delivered within 3 days great value armchair and good quality for the price
C
Colin Lee
Great item
Bought the curved king size bed really comfy relatively easy to assemble instructions were a bit misleading as we had attached the slat holders and then found out 3 pages later the frame should have different spacing so had to rip them out luckily we had spares so assume this had happened to others before Delivery was on time great quality Only negative is that you can see the frame so will need to buy foam wedges or drape sheets around the mattress
T
tish stevenson
Spoilt surprise
Fast delivery only downside it was a present and it came with the item described on the out side so surprise spoiled
M
Mrs Elizabeth Pretious
Amazing
Amazing Just love Daals the chairs I have bought from them are beautiful and great quality The delivery service is brilliant almost the next day after I ordered I will definitely look to buy from Daals again Thank you Daals
A
Anthony Williams
Good product and service
Sofa was good quality and Maya promptly responded later when we required a VAT invoice Many thanks