Digitec Reviews

digitec.ch – the online shop for all things digital

digitec.ch
3.72
116 reviews
Great Rating
Based on 116 user experiences

Rated 3.72 out of 5 by 116 Happy Customers

50%
14.7%
9.5%
8.6%
17.2%
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N

Customer Service no longer helpful

After using Digitec for more than 10 years I will no look elsewhere Customer service is the most important aspect of the shopping experience to me What was once fantastic is now awful The staff are clearly following a script talk like robots and have no interest in actually helping the customer Very sad
L

Device not delivered no reimbursmt

Ordered an iphone SE that was supposed to be delivered within 2days on 4th of Sep it is still not here 14 days later On the post tracking it is showing as failed and stuck somewhere in the Post facilities Despite raising that issue early on from the 8th Digitec refuses to send me another device or to reimburse me until they get some feedback and resolution from the Post Clearly taking me hostage in their dealing with the Post when I had an urgent need for this device I have now been told by friends this is a known issue with Digitec and I should forget ever receiving a device or reimbursement This is unacceptable and the last time I ever order something from them
J

Careful buying used tested

I tried to buy a used tested expensive item just to learn that if I return it because it s not in the condition Digitec described it they keep 10 of the price Never seen anything like that For expensive products this is a scam I would understand it if the product was new and even that would be illegal in most European countries where you usually have 14 days to return a product you bought online without penalization but not for used products Of course I am not buying anything used without seeing it and then having to pay 10 to return it
J

Nonsense return policy

I ordered a laptop off of Digitech Asus rog flow X13 wich was used Stupidly I did not read the full return policy wich requires you to pay a 10 fee of your order if the packaging has been slightly opened How are we supposed to even try our products without risking a loss of money I walked away with -150 CHF and a bad experience Wont be purchasing from Digitech again
S

The product packaging comes with a

The product packaging comes with a damaged seal meaning the packaging has been opened
D

Delivered a returned or second item

Ordered an apple watch for my son s Christmas Box that came had been opened and was in a real mess Id suspect it was a customer return or second hand Tried to return online and was promised pick up next day Turned out it was to my home address and for more money Returned all of it and bought new from apple store in town Which was actually cheaper To cap it all theyve just delivered another one despite it being returned and the order cancelled A christmas present in the middle of January is no use to anyone The saga continues now with the original vendor complaining that the return from digitec was empty and digitec saying its my fault despite digitec doing the return
J

Got a used refurbished item without being informed

I ordered a Rowenta hoover the price was good but when I received the item it didn t come with its own box nor instructions It also had scratches and dust as it had been used When I made the purchase the website didn t said it was a used or refurbished item
K

Order Cancelled and then price higher

I ordered the G7 X mark 2It costed 789 - I went to check my order i made weeks ago and found out today that it got cancelled and that the price got more expensive to be exact 1360 - this is the absolute worst and disgraceful customer service i ever experienced
H

Absolute Disaster

Absolute Disaster Digitec is a Joke I ordered a drone and instead received a pile of useless junk The mistake was clearly Digitec s fault yet instead of taking responsibility they fed me ridiculous excuses and offered zero support Their so-called customer service is a joke pure disinterest and incompetence at the highest level I have never experienced anything like this I will upload photos of this absurd delivery so everyone can see the unbelievable mess Digitec has caused If you shop here it s your own fault
J

This is a complete joke

This is a complete joke I ordered an item last minute 8PM howrver it said delivery tomorrow I even read the delivery policy and it says if I order before 9PM I get it next day in the morning I ordered and when the confirmation mail arrived it said after tomorrow Next morning I contacted customer service who said will contact the warehouse I contacted them again noon same answer nothing happened let s hope for the best I told them I have to leave the country but anyway the item arrived after tomorrow after 12 thrown in to the mailbox Since I had to leave I even don t know what I received Useless company and looks like I m not the only one

About Digitec

Digitec is Switzerland's online market leader in the field of consumer electronics, featuring a large Community, quality content and attractive offers. Discover smartphones, TVs, notebooks and many more products.

United States

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