Digitec Reviews

On 09 06 2020 I bought a Samsung TV in Digitec website Digitec offers the possibility to sell products bought from them through Digitec ch website Before buying the product I have called Digitec to ask if I could have seen the TV and they said that this was not easy but they would have protected me in case of something not working So I paid the TV to Digitec and contacted the seller to arrange a date for him to bring the TV to me On Wednesday June 17th 2020 the seller brought the television to my apartment without original packaging and by car not very carefully transported When we turned on the TV a whole vertical pixel line didn t work and I told the seller that I didn t want the TV because it didn t match what was advertised on the Digitec website TV functioning as new The seller brought back his television and told me that he would have gone back to Digitec to repair it The same day I called the Digitec Service Call Center to inform the company of the broken TV and to ask for instructions on how to get my money back as confirmed in previous calls to understand the process I was told to wait until someone from Digitec tells me what to do The next day Thursday the 18th I called the service center again to ask for an update and nothing was processed On Friday the 19th I received a notification about a package sent to me by Digitec So I called the service center again to ask for clarification and the employee didn t know which package was being sent to me On Monday 22 I received a huge package with the broken TV from the seller inside and you can imagine my reaction considering that it is broken The package is still unpacked and lying on the floor waiting for someone to take it back To date even if I called basically every day the responsible department was not able to call me back to explain what is going on but as soon as the seller went to the store they needed 2 days to package the TV in a new box and send it to me They can be very efficient when needed Very bad experience and I strongly suggest you not to buy any second hand product from Digitec there are much better websites for this type of business Reply to Digitec comment Yes it is true Finally the TV has been picked up at my apartment and the money entirely refunded I have added at least one star to my evaluation However during this month I have lost a lot of promotions in digitec but also from other companies so with the same budget of a month ago I am not able to buy a new tv as I could have been without this issue So my advice is still not to buy second hand products in digitec

I really liked the idea of buying a refurbished phone It should have saved me some money and in a way it s a form of recycling Digitec provides a 12 month warranty and explicitly advertises that the phone has been fully tested and has no technical limitations So given my willingness to accept some visual damage on the phone it should have been a good deal Unfortunately it turned out differently The phone actually came without the capability to charge the battery Back in the store Digitec advised that a repair would take at least 2-4 weeks and that no replacement would be offered Alternatively I could get a refund Normally Digitec would replace a DOA phone directly but since this one was bought refurbished I was told this was not possible Although I got my money back the whole experience was not great I spent all the effort to pick up the phone migrate from my broken phone troubleshoot the new device register a DOA and finally return the phone myself to avoid having to pay additional shipping costs All in all quite a bit of time spent but still no replacement for my broken phone Since Digitec explicitly advertised the phone as technically functional and fully checked it s disappointing that I have to bear all the effort and risk that comes along when this claim proved void This would not have been the case when buying a newly manufactured phone when a DOA would effectively result in a direct replacement Digitec should more clearly state that DOA cases for refurbished phones are handled differently from DOA cases with newly manufactured phones In the end the level of service and consumer risk is clearly worse when buying a refurbished phone instead of a new one

Digitec is probably one of the most important e-commerce players in Switzerland and because of that very disappointing For ex I order I am charged and in 1 week I m getting emails that the product is not on stock and will not come back on stock happened 2-3 times OR even worse I ve ordered a product that was randomly buggy When returning the product I had to pay 10 of the value just because I have unpacked the product duuuh or I had another option of letting Digitec check if the defect in x amount of weeks which disappointed by the overall experience I didn t think they are able to do - software bugs is for sure beyond them so did not chose this got to pay 10 for nothing I would not recommend Digitec if alternatives exist

We order professionally and privately at Digitec Overall we are ok however the 10 restocking fee and return shipping that you have to pay are not really in line with all other online shops that offer the same products We have been sent several times a product that does not do what it promised but yet we pay 10 shipping to send it back I don t mind paying a little bit more but then be able to return a product without this re-stocking fee The fact that we are punished for buying an item that does not work is unacceptable and unfair We cannot wait until Amazon will be available in CH for this reason

Experienced horrible customer service and support for an item placed in Digitec ch from one of their third party vendors My TV never got delivered They were unwilling to pressure the vendor to deliver soon and were also saying that cancellation can only be done if the vendor accepts the cancellation Very bad terms Wouldn t be shopping there anymore - its sad because I bought a lot from them before

I bought a steelseries 7p headset and in 1 month a defect appeared when I took it to the store to see what could be done because I m traveling and I couldn t wait for a long technical assistance the employee said he would change the product and send a new one 2 days later I receive an email saying that the headset will be sent for technical assistance and that it will take 4 weeks If the employee had warned me that he was going to do this and that it would take so long I would not have given him the headset Now the only solution is to wait and see if they will at least accept the refund and so i can get my money back or if they will force me to wait 4 weeks where I will probably be out of the country without a date to return and at no time have i requested to send it to technical assistance And the worst part is that even if they refund my money I will have a loss when I buy another headset because the price has gone up a lot since the date of purchaseExtremely disappointed with the lack of organization of this company Edit The problem was solved

They try to copy some bigger platforms like Amazon but still far away from them Especially when it comes to logistics An example I order an item that they state it s in stock and for a whole week I ve been seeing a status Delivered tomorrow Now for two days I see Delivered today When I had a chat with support it turned out that their in-stock indicator and delivery date time are totally unreliable which IMHO is one of the most important things in good online shopping experience What pissed me off is that my feedback with their support will technically be ignored instead of being constructive thus this company needs some more customers oriented attitude which unfortunately is a problem in Switzerland in general

The courier partner Planzer Paket is unprofessional We were shocked when we received an email that our parcel was delivered because we were at home and the door didn t rang once didn t receive any call We decided to go out of the flat took the lift and went on the ground floor We got our parcel delivered but the delivery driver just left it at the main door on the floor outside the secure area in front of wrong entry We didn t even get a chance to sign the delivery As it s a common area with few entries we could have lost the package a 400CHF device and we didn t find it professional We complained to the courier partner but their answer was very vague

I ordered a product got a price got order and delivery confirmation delivery date postponement 2 times Suddenly the order was cancelled due to product unavailable However I could reorder the same product but now for a higher price This is short term company policy Warran Buffet Image is gained in drops but waisted in buckets

They showed on an item before buying it Delivered the day after tomorrow Today is the day after tomorrow and I get an email that they just handed over the package to the post What a lie Not the first time Since we re on Trustpilot here 2 stars for the trust they offer for deliveries