Customer Complaint
Contacted Driftworks to purchase a set of Works alloy wheels for a Honda Civic type r 2005 Fraser at Driftworks had advised on sizing for the wheels as I was not aware or mechanically savvy on fitment and wheel sizes Placed the order and waited over 6 months to be manufactured and supplied from Japan costing me over two thousand pounds The wheels arrived and purchased a set of tyres to fit the wheels by a servicing garage costing me 400 The rear wheels did not fit with the inside of the wheel touching the rear subframe and the outer edge of the wheel being very close to the outer wheel arch Contacted Drift works and made them aware of the issue they advised there is nothing that they can do regards to a refund exchange or trade in as they do not accept any responsibility as a company for advice they provide to their customers when selling a product They offered to supply a freebie pair of 5mm wheel spacers to rectify the issue However after they had not understood that I was dissatisfied with the product advice cost and waiting time for product they still informed me that there is nothing they can do Accepted the spacers fitted and communicated again with Fraser he told me that Driftworks are not held responsible They did advise I am able to sell the wheels as a used product online but again persisted in telling me that they will not buy back the product for a lesser cost or an exchange As a new customwr I feel as if I have been mistreated and bullied I will not be buying from this company again and for vulnerable customers who seek advice or are not sure in buying a certain product I would advise against it Over two and half thousand pounds down the drain
Rhiannon
N/A
Terrible customer service
I accidentally ordered parts for an S13 when I have an S14 Waited until winter to get everything done which was a little way down the line but nothing was touched Then I realised the parts were wrong and went to go and order the correct ones After going to place the correct order I discovered that their websites filter is wrong and lists the wrong part under my cars filter I asked them to exchange for the correct ones and I d pay any difference and they flat out refused Even when I pointed out that the website was STILL showing the wrong filter results which it is even to this day I was told it didn t matter I will choose to go ANYWHERE but here from now on
J Tribbey
N/A
bad experience wrong wheels issue with order not happy
WARNING do not recommend buying from then I order for first time wheels from them during a sale only to get email saying the wheels was out of stock but the transaction went threw after few back and forth email I got another wheel different set and paid extra for itafter 1 week they sent me new email saying there was an issue with my wheels AGAIN they messed up the colors of the wheels 3 of them was wrong and 1 was right they said could preper 2 wheels the right color and 2 the wrong and offer 5 discount on this order if I decide to go for the mismatched set They can make only make 1 wheel the right color only 1 they can t make full sett and they can t offer anything better then 5 for mismatched set after few back and forth emails only 2 option they gave me was mismatched set or refund and I only get refuned by the amount the paid even tho I had to pay transactions and waste my time for thisstill waiting for the refund first time ordering from them and most likely the last time never had this much issue out of thousands of orders I have done made me so annoyed and angry I had to write review because this was and is not acceptable in any way shape or form
Jamal Robinson
N/A
Unprofessional and misleading
The items I ordered where said to be in stock and I had payed for next day priority shipping I was then emailed saying the items where not in stock and I had to wait a week for them to be ordered in I received tracking information and they ve sent the items with standard shipping and not the shipping I ve paid for it is also a different shipping company to what I had chosen Does not come across as very professional
Rhiannon
N/A
Zero identifying information sent with
Zero identifying information sent with wheels shipping from overseas Not even a manufacturer name could be found by Customs Absolute headache absolutely avoidable They place all blame on Customs and myself What a joke
Brendan Mallon
N/A
RUN AWAY Disgusting customer service
Don t walk away run away from this company Bought a set of wheels from here for my bmw 4 series and they are not tpms compatible All they could be bothered to do is offer 30 on a 750 set of wheels to get tpms bands which are no good for low profile tyres Complete refusal to help to the point I have had to take things further You would be better going somewhere like LK Performance To say their customer service is useless would be a compliment And never pay for priority delivery because they do not prioritise anythingpaid 22 for 48 hour delivery and it took 8 days when i raised this with customer service team they said and i quote i dont understand your issue Remember RUN away and go somewhere else Never again will I use this company and I would never recommend them to anyone
Joe --
N/A
steering wheel hub quick release
I ordered a set of Rota Grid V s on Sunday evening and wheels arrived Tuesday lunch time Great communications Tracking Number supplied and really good shipping rates 2nd time of using and will definitely shop with them again Well recommended
BobbyWolf
N/A
I ordered anti roll bars for my Toyota
Bought a steering wheel hub and quick release from here Changed my mind on the wheel hub halfway through emailed them explaining and they said it was fine to swap with a different one all i had to do was pay the rest Delivery was fine and came nicely packaged With a couple sweets
Shea Carragher
N/A
Couldn t be happier
I ordered anti roll bars for my Toyota MR2 1 day later I was informed by Alex from customer service that the delivery could take place in 8 weeks at the earliest because the producer no longer has any stock After asking the producer I found out that the anti roll bars will probably no longer be produced Alex from driftworks immediately canceled the order and arranged for the payment to be transferred back Perfect and correct company Absolute recommendation TOP company and service
Jonathan
N/A
Driftworks for the WIN
I ordered a Nardi steering wheel through driftworks which was made to order originally I was looking at 2 - 4 weeks waiting time but it took much much longer on Nardi s end which given the current circumstances is understandable Driftworks were on to Nardi for updates constantly and kept me updated but in the end I d grown fed up of waiting and found another wheel I really liked that was in stock After a short phone call I d had the original steering wheel I ordered cancelled and swapped for a different one then by 9am the next morning like magic was my new Nardi steering wheel at my front door Honestly I could not be any happier with Driftworks customer support and how they handled the situation cheers guys I will definitely be ordering again in the future
