Based on authentic user experiences
TD White
6732 reviews
N/A
1 year ago
Subscription service is problematic
Subscription service is problematic You will get charged and they will not correct Go with another company I purchased a bag of coffee as a gift for a friend who loves coffee I figure after the first batch they can continue with the subscription or not I believe confidently that I had visited the website to cancel all future deliveries I recently saw a pending purchase on my credit card and attempted to go back to the website to see why I could not log in I contacted Trade immediately first by email and then phone They were able to locate my subscription and indicated the subscription was active Well it should not have been I asked them to cancel and to also release pending charges They refused Nothing had been shipped They claimed but it went to the roasters I am hard pressed to believe that with all of the subscribers they get that each single customer s coffee is roasted in small batch quantities per every single order Instead I believe a roaster likely roasts a batch to accommodate many orders and my order is a part of that batch Since I do believe I had canceled the order and because I did call this to their attention before it shipped or even posted to my account I should be refunded Their reply is do a charge back I am disappointed they did not handle this better when I was trying to do the honorable thing and work it out with the company directly So I do not recommend Trade because their customer service is unyielding and you might get stuck paying for something you don t want
Ray Coles
6732 reviews
N/A
1 year ago
I ve never even tried the coffee but
I ve never even tried the coffee but the fact that Eric Girouard was involved with this company tells me to stay away
Derek Sanders
6732 reviews
N/A
1 year ago
Not for coffee people
If you appreciate the taste of coffee STAY AWAY I love making pour over coffees each morning and I really appreciate good beans from local roasters I genuinely am into the intricacies of taste My only problem is that I sometimes run out of beans and am forced to rush to a local coffee shop to buy beans before the headache starts in So I thought drinktrade would be perfect WRONG I m not kidding - I got 3 bags of coffee and every single one of them was bad Not as in bad taste that too - but bad as in not fresh The roast date appeared to be fine but I can guarantee you the beans had lost all of their flavor and they tasted old I stopped drinking it quickly AND Bad customer service - I reached out to customer service 3 times and they would not even give me a refund for even one bag nor credit me another bag after my huge dissatisfaction Finally they agreed to send one more bag Guess what Not fresh If you actually like what you drink then don t use this service I hope they go down because it seems they are trying to commercialize a local phenomenon I like the idea - poor implementation Though I can t confirm seems more like a money grab
Mathias
6732 reviews
N/A
1 year ago
What is the purpose of this company
What is the purpose of this company IMO they leech of good roasteries They have no product themselves they serve no purpose Besides that the bags I got were very stale and I suspect the roast date to be wrong No way a fresh bag can be that stale but obviously I can t know for sure They take out 30 grams per bag to make money 0 10 would never recommend Buy from roasteries directly people instead of supporting companies like this
lfc red
6732 reviews
N/A
1 year ago
Sketchy business practices
People who have Trade subscriptions should note that they have started requesting roasters to under fill bags even when packaging doesn t match the weight in order to save costs while charging the same price When support was contacted they did fess up to it saying they are having conversations and offered credit for the next bag What was requested is that they communicate clearly up front these changes to subscribers After waiting 30 days for a response I have canceled my subscription and have encouraged others to do so There s an active thread on r coffee of Reddit
Thomas Jimenez
6732 reviews
N/A
1 year ago
Missleading advertisement and signup
Missleading advertisement and signup tricks They will advertise a 20 voucher if you sign up for their email newsletter over text message I signed up and then received a message with a link to sign up for a 120 month subscription I emailed them to ask about the voucher and they said that it is actually for a subscription For starters I ll never buy coffee on a subscription I think the idea of getting everything on a subscription is ridiculous I was seriously considering getting a wide variety of beans as I am looking to switch over from buying from Blue Bottle these misleading tricks will keep me far away
Cosmo
6732 reviews
N/A
1 year ago
Terrible customer support
Terrible customer support They ll give you an attitude and push you to cancel your subscription They clearly hate their customers
Jake
6732 reviews
N/A
1 year ago
Late delivery
Delivery was cancelled due to cancelled roast second occurrence Trade placed an order for a new coffee on the original date of delivery They sent it ground mail instead of speeding up the deliverer which was frustrating given the coffee ended up coming 7 days past due with a 2 bag 1 5 week subscription I like the selection of coffee but as far as customer support satisfaction - Pretty disappointing
Edvard Nj l Sander Danielsen
6732 reviews
N/A
1 year ago
Great Coffee Fast Delivery
Great place to order freshly roasted coffee online Excellent selection fast delivery and coffee shop quality at a reasonable price
Shirley
6732 reviews
N/A
1 year ago
Beautiful coffee selection find the perfect cup
I ve been a Trade subscriber for 6 months now and I m in love with Trade I love the blog resources and the community It s also a super user-friendly site that s perfect for me to find the coffee with the notes and processing style I want you can filter for honey processed Great network of third wave coffee roasters Never been late for an order you can pick roasters that roast on your wish date Love love LOVE Trade
