Duux Reviews

Name: Duux
Address: N/A, N/A, N/A, N/A, US
Telephone: +0000000000
Rating: 1.90

Duux | Designed for better air.

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1.90

30 reviews

Poor Rating

Based on authentic user experiences

Rated 1.90 out of 5 by 30 Happy Customers

AnTuathalach

6891 reviews

N/A

11 months ago

Smart Not so much App is hopelessly broken

Purchased Duux Edge 2000 and Duux 360 heaters and a Duux Bora Dehumidifier specifically for their smart functionality Had bought a couple of Duux Edge 2000 heaters at the start of last year and they worked well enough No real issues with the app or the heaters So felt confident enough buying additional products this winter What a difference a year makes These products are marketed as smart products There is literally a picture of the smartphone app on the product pages But the smart side of the product simply does not work The app is basically useless and has not worked as advertised for several months It randomly logs out and you cannot log back in The log in page just times out mostly or the required log-in code takes ages to arrive by email and when the email does arrive the code is not recognised and you re back to square one I have found the only way to log in to the Duux app is to do so at 8 o clock in the morning when I suspect no one is using the app Once logged in the app may or may not find connected devices when it does find the devices it may or may not allow you to control the devices It generally will not allow you to set schedules and it will absolutely never show the correct temperature humidity or device on off status By evening time the app will be 100 broken That s just the native app Alexa and Google integration Don t even bother trying The hardware itself may be functional there are cheaper and better hardware only heaters to be had but I didn t buy just hardware I bought a smart heater If I wanted a hardware only heater I d light a fire I understand sometimes software releases don t always go as as planned There will be bugs But if you release an app to customers that effectively breaks the marketed smart functionality of your smart product and after several months still cannot fix it Maybe you should stop advertising the products as smart Maybe smart isn t your thing

Wade

Smart heater if app would work

Smart heater pointless when the functionality of the app doesn t work Such an unstable app don t depend on temperature control or smart home connectivity

Don t buy their product that relies on app

I left this review of their app on playstore Absolute trash app I use it for the heater threesixty It disconnect often and now even connected the buttons to set the temperature on the right side is gone You can only turn on and off with this app now and the temperature is forever now set at 18 Worse is you can t control the temperature either on the device itself because they designed it to rely on this app but this app doesn t even work Do not buy any of their product that relies on this dumb app You have been warned I have used the product for about a year now

Steve Flanagan

Bought two products in recent weeks

Bought two products in recent weeks seem to do the job but the APP to support them is absolutely terrible Must have trusted it to a primary school project the worst I have experienced

Ruggero Cattelan

Nice heaters unreliable app

360 heater works fine but forget about all the smart features which you paid for - slow response to commands - app randomly logs you out - login randomly takes forever - app was unavailable for weeks -

Stephen Hill

I feel conned by the advertisement

I feel conned by the advertisement The app does not work On the very odd occasion that it does it logs out within minutes and you have to go through the whole process again My reason for choosing this particular heater was because of the control you could have via the app In my view Duux have falsely advertised this product They keep saying it will be rectified next week I bought it in November and it is still not working I have tried to speak to someone from the company in the UK but to no avail Absolute rubbish product and company Do not buy

Nathaniel Nortey

Duux app worst ever

I have two Duux Threesixty heaters and although I have no issues whatsoever with them they are now just ornamental items in my rooms as I can t control them without the app I m am now unable to sign into the app being told every time the code is sent that it is no longer valid even though it is the latest one and that s if I m lucky to get a code sent through Because I have no access to the app the heaters can no longer be controlled They don t even come on when they re supposed to and when they do they re set at the lowest temperature as I can t adjust it Duux please please please work on perfecting the app as I will no longer recommending you products to anyone until you have done so

adrian anderson

Complete scam its just a cheap fan

Complete scam its just a cheap fan heater no alexa or Google don t waste your time or money on this useless piece of junk I got my money back buy a cheap fan heater dont fall for the flashing led trick how stupid do they think we are

Wan

Duux Whisper Fan not compatible with Alexa

Purchased a Duux whisper fan based on the claim that it was compatible with Alexa Have not been able to connect to Alexa where there are supposed to be Alexa Skills that can be used but there are none for the fan Been waiting unsuccessfully for 3 months to see if there is an update

Karl Kirk

Useless - DO NOT BUY - Duux Smart Heater

Bought a Duux smart heater I grey What an absolute waste of money and complete joke of a company Half of the heating elements blow out cold air after only two months The smart element is far from smart as the app rarely connects to the heater You either have to reconnect it to your wifi each and every time or log back into your account via a code that they sent to your email that half the time never arrives Biggest con going - DO NOT buy anything from this company We will be taking this awful thing back to Argos