Ecomerzpro Reviews

I purchased an Air Protect Pro to get rid of the smoke smell coming through an adjacent property but the Air Pro purifier does little to get rid of the smell which it claims it s able to do My room is not very big at all just an average sized bedroom I emailed submitted a refund request to Ecomerzpro but even though I was told I will hear within 24 hours I have heard nothing in a week which rang alarm bells in my head No reply to my messages and no information on how to return it I feel like I have been conned out of the money Please advise of next steps I can take to get a refund Update I have not heard a word back apart from the below message I did provide the ref number Air Protect Pro TRD-GB01202210000445 The ticket number submitted is 49028 Please I want a refund Update the customer services team in France called me and refunded fully me straightaway I have today received the money in my bank account It s a shame I had to post on here to get some response but I would rate customer services 5 from the moment they called me They kept in touch and refunded me I was given three options to proceed including getting a new product for free

See my review below It has finally spurred them into action They emailed me and tried calling from France - several times and they offered various options including a refund which I decided to take I now have the refund hence my better review

I ordered a doorbell and door chime The product arrived on time but unfortunately the product did not work correctly It would not connect via the wi-fi to my system despite lots and lots of attempts and following the instructions to the finest detail I contacted Ecomerzpro via email and fair play they replied immediately and were excellent at understanding my issues After i sent video evidence of the problem they offered me an alternative of replacement or refund After e mail discussions with the company they promptly refunded me for both items Cannot fault their customer service unfortunately the product not as much

I like the promptness of refund although I did not notice it in my account My fault for not recognizing it I do not like the fact that there is no clear explanation of which phone app or phone make the watch is compatible or incompatible with

The Company after sales service is excellent- cannot be faulted The door camera did not meet my particular needs as our front door gives onto the street and it was impossible to reduce the sensitivity to avoid passing pedestrians There was no quibble over my rejection of the item

Can t fault the customer service they were polite and helpful right from the start My heated jacket was far too small and I was given several options including a free replacement with no need to return the item I chose a refund instead and the money was in my bank within days still with no need to return the garment However I would advise exercising caution regarding garment sizes I chose XL instead of my normal L and received something only a very slim person would be able to wear Other than that I found the company helpful and reliable

I like the customer service regarding their follow up I do not like the fact that the detail from the seller of the QNIX watch did not specify which phone app is compatible or not so I know whether to purchase the watch or not Great improvement is much needed regarding product information

I bought a heated waistcoat for my husband for Christmas It arrived on 5th December When he opened it on Christmas Day it was unfortunately too small for him So I contacted Ecomerzpro to see if I could organise an exchange They refused as it was over 14 days since I had received the product Explaining that it was a present which had only just been opened cut no ice I ll not be shopping with them again and wouldn t recommend them to anyone Update - I was contacted for more information which I ve provided but no contact since then So my review still stands Second update - the company have sent a new waistcoat through which is still in transit so I can t review it yet I have offered again to send the other one back but they don t wish me to do that I m very pleased that this has been resolved but disappointed that it took a public review to do that Although they stuck by the letter of their returns policy originally I think they should reconsider their deadlines around Christmas and perhaps give people a week after Christmas to contact them for exchanges

A wonderful jacket but unfortunately the size Large was far far too small for my not-so-large dad Very helpful customer services have arranged an exchange Recommend buying larger than required

Bought a Umisspro humidifier Didn t mention anywhere that you had to replace one of the parts cotton wick But they don t sell them Also states you can change the auto humidity level percentage but it s not in the instructions and I can t figure out how you can do it Thay have ignored all of my messages and it s impossible to figure out the actual name of the company Latest Sent 1st email on 15th January and this was acknowledged 2nd email on 18th January which was also acknowledged Finally got a reply after posting here Good outcome except I still don t know how to change the auto humidity setting or where to buy the replacement wicks from