Ecomerzpro Reviews

ecomerzpro.net
3.58
144 reviews
Great Rating
Based on 144 user experiences

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Rated 3.58 out of 5 by 144 Happy Customers

43.1%
14.6%
13.9%
14.6%
13.9%
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AI Review Summary Based on 144 reviews

Customers report very poor experiences with specific products, particularly heated garments that are too small and electronic devices that fail or do not work. Multiple issues with sizing, product functionality, and delayed or missing deliveries are described. While customer service is widely praised as responsive, helpful, and offering refunds, many problems with the products themselves persist across numerous reviews.

What customers love
  • Helpful customer service
  • Fast refund processing
  • Responsive support team
  • Easy returns process
Common concerns
  • Incorrect sizing
  • Defective products
  • Delayed delivery
  • Poor product quality

Last updated 1 month ago

K

I order a heated bone star ody warmer from

I order a heated body warmer from ecomerzpro in 3xl it would not fit a action man doll it was that small have tryed to return item be can not find a q r code or address do not trust this site can you help
M

Feel totally scammed

Feel totally scammed Order number TRD-GBO1202305000101 still not arrived ordered in May and now August 55 down the drain Considering small claims court to reimburse and for damages Don t touch this lot with a barge pole Going to check register of companies They are very elusive See my previous Trustpilot review Responded to request via Trustpilot to provide order number etc Dutifully did so Nothing Time Trustpilot got a few teeth Ecomerzpro don t deserve even one star They have effectively stolen from me They are inaccessible and unaccountable Their customer care team is more like a customer ignore abuse team
D

Very unsatisfied customer

Ordered the heated gilet goes by the name HeatOn when purchasing and similar to other reviews it was very small when my nephew opened it on Christmas Day I contacted the company and they won t let me exchange it for a larger size I explained I didn t want a refund just an exchange and given the Christmas period that surely they would extend their returns allowance They keep repeating themselves and say it s out with the allocated time for returns etc I ve asked them four times now as to how I leave a review on their website but they are ignoring this request I don t believe the reviews on their site to be authentic unfortunately The product itself is good but the sizing is off and the customer service is terrible
R

Sizing is wrong

Ordered a heated gilet from them received it on 4th December and gave to my son for Xmas Lo and behold it s too small ordered a medium and the pit to pit size is 38 this is not a medium I have asked to exchange to a Large and they just respond that it s out of return time Absolute joke of a company and would not recommend them at all
B

Ordered a Health Back Pro support

Ordered a Health Back Pro support 35 Invoice No 2023-07-26 from Ecomerzpro - Reference Number GB01202307000509 which was returned the next day following delivery - strap missing Returned by EVRI Postlink on 10th August 2023 Not heard a thing since
D

JUNK PRODUCTS

I ordered a neck massage for my girlfriend s Christmas what arrived was a piece of junk They won t refund it as their policy is only 14 days But if it s a present that s hardly an acceptable return time Do not order from these clowns their products are garbage their Customer Service is a joke their returns policy is non-existent Shambles
S

Very disappointed customer

Incredibly disappointed with the customer service from this company I received the HeatOn gilet for Christmas and it was far smaller than any other Large I have ever worn I therefore tried to return the item but as this was after the 14 day period they would not accept it The gift was ordered 2 weeks before I was able to receive it and therefore had no idea it would be too small which the person really didn t seem to understand and kept repeating 14 days Most companies will extend returns over this Christmas period for this exact reason but the customer service agent was not helpful in the slightest DO NOT BUY FROM THIS COMPANY
A

Rubbish product customer service and company

As other reviewers have mentioned the size chart for the heated gilets is completely wrong I bought 2 and contacted them they agreed to send only 1 replacement which doesn t work and now they won t replace or refund it Do not buy from these people the product is rubbish and they refuse your legal rights
E

What a scam I burnt my hand on the

What a scam I burnt my hand on the E-iorn looking to send it back only got it today used it what a load of rubbish steam comes out if the button you need to press trying to get hold of some one to send it back us a nightmare
N

Scammed when ordering Qinux TitanPG watch

Ordered a Qinux TitanPG watch on 4 Feb It has not moved since 4 feb I have continiously emailed and these bright spark agents keep telling me its on way Yet buffalo couriers is telling me they havent even received item cause its still sittting in sh thole china WHERE IS MY DELIVERY YOU SCAMMERS You have NOT emailed me Order num is TitanPG TRD-ZA01202402000007I have contacted buffalo NUMEROUS times and they have told me that they have NOT PICKED UP ORDER AS YOU HAVENT EVEN DISPATCHED IT TO THEM So stop talking crap as there has been NO MOVEMENT on item since 4 February as per that tracking num STOP BLAMINF BUFFALO WHEN YOU LOT ARE AT FAULT You people deserbe EVERY INSULT and more

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