Ecomerzpro Reviews

3.58
144 reviews
Great Rating
Based on 144 user experiences

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AI Review Summary Based on 144 reviews

Customers report very poor experiences with specific products, particularly heated garments that are too small and electronic devices that fail or do not work. Multiple issues with sizing, product functionality, and delayed or missing deliveries are described. While customer service is widely praised as responsive, helpful, and offering refunds, many problems with the products themselves persist across numerous reviews.

What customers love
  • Helpful customer service
  • Fast refund processing
  • Responsive support team
  • Easy returns process
Common concerns
  • Incorrect sizing
  • Defective products
  • Delayed delivery
  • Poor product quality

Last updated 1 month ago

N

Useful platform but needs better support

I've been using Ecomerzpro as a freelancer for a few months and find the platform generally useful for finding projects and connecting with clients. The interface is straightforward and the project posting system is easy to navigate. However, the response time from customer support is quite slow - it took over a week to get answers to my technical questions. Payment processing works smoothly and transfers are reliable, though the fee structure could be more transparent upfront. The rating system helps filter quality clients, but I wish there were better verification processes for client credentials. Communication tools are basic but functional. Competition among freelancers is high, so rates tend to be lower than other platforms. Training resources are limited, making it harder to improve your profile quickly. Overall, it's a decent platform for finding consistent work, but improvements in support and client vetting would make it significantly better for service providers.
S

EcomerzPro Review – Outstanding Customer Service & Hassle-Free Experience!

I recently purchased a product from EcomerzPro, and I must say, their customer service is exceptional! From the moment I reached out, they were prompt, professional, and extremely helpful.

I had a slight issue with my order, so I contacted their support team. They responded immediately and resolved my concern straight away. It’s rare to find such fast and efficient service—I wish all companies were like this!

One of the best experiences I had was with their refund process. The product I received didn’t work properly, so I sent a short video as proof. They offered me a refund without any hassle, and to my surprise, I received the money back in under six hours—far quicker than expected! This level of care and efficiency is truly commendable.

Overall, EcomerzPro has been a pleasure to deal with. Their customer support team is fantastic, and they go above and beyond to ensure customer satisfaction. I would highly recommend them to anyone looking for reliable service and a company that truly values its customers.
G

I must say that I made contact with

I must say that I made contact with Ecomerzpro since I was not pleased with the product I bought and they offered to refund me the money no questions asked and did not even need for me to return the product to them In this day and age I think this is excellent customer service especially as the product was not actually defected in any way
B

Unfortunately I can t award

Unfortunately I can t award I said - As the small metal stud is the only item at fault is it a renewable entity please In reply - We have processed a new order completely free of charge for you We have sent you an email with the confirmation In the next few days you will receive an email with the number and tracking website of your order NO way to improve on THAT
R

buying experience

Hi I bought two pairs of shoes from you on the site and received one large and one smaller I sent an email to customer service and I responded very quickly that they will send me a new pair without any financial cost and for that I want to thank you for your excellent and reliable serviceRonit
A

After an initial misunderstanding on

After an initial misunderstanding on my part I was able to contact the company which responded to my inquiry immediately The customer service especially Laura were great They explained the process of returning an item which was too technical for my abilities and age I couldn t be more satisfied with the resolution of my problem Thank you Laura
N

Returns experience

I was disappointed with the quality and sizing of the bras I bought BUT I was very impressed with the customer service following my review and response to my query I sent them relating to the bras The woman who called me was very efficient polite and friendly and she said she would refund me and it would take up to a week Money is in my account today - 3 days later so their return service gets 5 5 from me
W

Excellent service

I had a manufacture problem with a T-drone after 1 day My contact with the support was excellent After 1 day the problem was solved and the drone was repalced with a new one That s what I call excellent client service And a special thanks to Emma who was my contact and she solved everything very professionally and very quickly Best Regards - Wim
D

Complete satisfaction

Ordered a pair of boots just after Xmas and later read some of the adverse rude reviews on here which caused me some concern However the boots of the correct colour and size arrived and are exactly what I wanted and I m delighted with my purchase Well done Ecomerzpro and thank you David
B

I have read about this company being a

I have read about this company being a scam but not before placing and paying for 4 purchases So far I have received 3 of my purchases all within the quoted timeframe and all charged at the agreed price I am expecting the 4th package in the next week and that will make a clean sweep of my purchases I am very happy with my experience so far I live in New Zealand so that is why I am impressed with the delivery service Boyd

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