Ecomerzpro Reviews

Tried Ecomerzpro recently and the plan setup went smoothly. The reliability matched what was promised on the site and updates arrived on time. Support answered my question within a couple of days. Overall a decent e-commerce service provider.

We ordered 3 pairs of easy slippers and they are too small We need the next size up Are we able to return the ones we have and have the next size up sent Our invoice is TRD-CA01202111000153 - 2021-11-05Thanking you in advance for any help you can

I m correcting my original review I made an order 2 weeks ago and immediately after I received a mail stating that I ll receive a tracking number between the following 48-72hrs Since I did not receive the tracking number also tracking the order using the purchase confirmation failed constantly I thought it was a scam I received the package today I m happy to say it was NOT a scam

Bought the pro x heater and was very dissapointed with the item after several attempts at resolving my issues this company finally agreed to refund me my money I am totally happy with the resolution thanks

I Had to return an item not knowing that medically cannot use the product after explaining to the Ecom7 they got back to me promptly and where very understanding they dealt with the situation smoothly and customer service was excellent

Cutomer service the product did not meet my expectationns but credit where it is due the customer service was very good

I recently ordered 3 Nexfan air cooling units after seeing them advertised on YouTube I received 1 unit delivered after 3weeks from order which was a nice looking compact unit which was well constructed On testing the output was insufficient to cool the room but is OK as a supplementary unit to support a conventional fan I wrote to the customer service department and received a prompt reply to my request for a refund of the money paid for the 2 units that were undelivered I received confirmation from PayPal the same day informing me that the refund order had been received and would be processed shortly Thank you Christiane The service I have received suggests that the problems experienced by previous customers are being resolved and that the administration has been strengthened to avoid the frustrations of the past My experience supports the idea that the company can be trusted to resolve customer issues

Super customer support and refund - really speedy and polite from the whole team although the product was faulty

Like the previous poster I too ordered the same fan the Nexfan auto advertised at half price at 69 during that extremely hot few days we hadat the end of July and was delivered on 3rd August On testing however it proved to be totally useless and so I raised a ticket with the company They initially offered to send a second unit or some money off but the product just was not worth keeping and I certainly didn t want a second one Around 14th August I requested a return address and informed them that I would start a chargeback with my card holder but immediately received a communication advising I would receive a refund in full This arrived today I ve obviously read the other posts and general dissatisfaction with the company If I had read these before ordering I would not have However in trying to understand the issues with the company I think perhaps the problem lies with the clients that use its platform to sell and perhaps Ecomerzpro should be a little more selective I found that with a bit of prompting their customer services were helpful in resolving the issue and ultimately gave a full refund so that s why I have given them 4 out of 5

I ordered two Ultra Heat pro one of them was unfortunately broken plug was broken off It took 1-2 weeks before we could come to an agreement I had two options 1 a new UltraHeat Pro or 2 my refund I chose option 2 whereupon I got an email that I would get my money back and for once I did NOT have to return the broken device LG Andrea