Ecomerzpro Reviews

ecomerzpro.net
3.58
144 reviews
Great Rating
Based on 144 user experiences

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Rated 3.58 out of 5 by 144 Happy Customers

43.1%
14.6%
13.9%
14.6%
13.9%
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AI Review Summary Based on 144 reviews

Customers report very poor experiences with specific products, particularly heated garments that are too small and electronic devices that fail or do not work. Multiple issues with sizing, product functionality, and delayed or missing deliveries are described. While customer service is widely praised as responsive, helpful, and offering refunds, many problems with the products themselves persist across numerous reviews.

What customers love
  • Helpful customer service
  • Fast refund processing
  • Responsive support team
  • Easy returns process
Common concerns
  • Incorrect sizing
  • Defective products
  • Delayed delivery
  • Poor product quality

Last updated 1 month ago

E

I ve got a change of the shoes without problems

When I ve got the shoes and test it I realized that surprisingly the right shoe was slighly smaller and that hurted my toe When I contacted the seller they said that they would send another pair and that they would not ask to return the product Which is a good deal It took some time to get the new pair but at last I ve got it and this time all is ok
A

My Order did not arrive in the expected

My Order did not arrive in the expected time of 21 days but I waited 2 months before making email contact just to be sure I was replied to immediately informed that my Order could not be delivered to my address and that I could either accept a new Order courtesy of the company OR ask for a full refund The choice was obvious given the first order could not ge delivered for reasons not yet explained to me My refund was in my bank within 30 minutes I was astounded This is a model of communication that other companies could take notice of instead of copious emails asking for photos order details then silence I want to congratulate this company for such good customer relations and service My faith is restored so they definitely need to be commended
S

Smootag device

I purchased a Smootag device but as a diabetic was advised not to use it on the leg wart I have The company hadn t processed my order but wouldn t cancel it When it arrived one of the safety seals was open so looked at the instructions for use and they actually mention that not all warts can be removed with it Sent an e-mail to return it and since putting my initial 1 star review on Trustpilot the company has replied and reimbursed me immediately I also appreciate that they are being prudent by telling me not to return the goods - the security seal was open so I shall bin the device The 4 stars are not for the device which is untested but for their prompt resolution of the problem
C

I have received a full refund

I am writing this review as although I had some difficulties with my order making the item I purchased unusable in my home - no doubt ok in other circumstances some other homes - the firm have now fully refunded everything I paid so I consider that they are trying to put things right Also I was told there was no need to return the Heater I had purchased from them They have also communicated with me a few times in order to assist me and keep me fully informed
J

Excellent customer service

Like other posts I was disappointed with the Nexfan and probably dumb to order it in the first place I was also doubtful about my chances of getting a refund but l got in touch with customer service straight away and within a week of getting it Christiane had accepted my request for a refund and promptly paid the full amount into my PayPal account without my having to return the product I do wonder why they re selling this product though
S

Ecomerzpro ultra Air coller

I ordered the ultra Air cooler online I was kept informed of delivery stages which is very helpful when waiting for a item delivery Unfortunately when my cooler was received it was damaged be on repair A upon contacting Ecomerzpro I was offered a replacement or refund I was dealt with promptly and am very satisfied with the outcome
D

Cannot fault customer service

I ordered an epro heater but inadvertently set up two payments One was refunded through PayPal quickly In meantime I cancelled the order but then it arrived I asked how to return it and requested a refund After several very polite emails I was told to keep the item and a refund was then made quickly via PayPal I cannot fault the service given
M

the item come up on the smaller size

the item come up on the smaller size therefore would recommend to size up however once contacted the customer service a exchanged was promised with no problem Thank you for a great customer service which was most appreciated
P

Car Watch Pro Dash Cam Excellent after sales service

I ordered 2 Car Watch Pro dash Cams as birthday gifts Unfortunately they were not suitable as they had no rear view camera and both recipients had suffered crashes from behind In hindsight I should have been more wise in my choice I contacted the company for a return and a refund they acted incredibly swiftly I was refunded on the same day as my enquiry which was very impressive No quibble or fuss on their part I am impressed with the reviews on these dash Cams and regret that they don t produce one with a rear view camera as I would definitely have invested Excellent after sales service and generous refunds would recommend
C

Very good product

Very good product Smaller than anticipated but the Company have been very helpful in sending a larger size Would recommend

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