Ecomerzpro Reviews

ecomerzpro.net
3.58
144 reviews
Great Rating
Based on 144 user experiences

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Rated 3.58 out of 5 by 144 Happy Customers

43.1%
14.6%
13.9%
14.6%
13.9%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 144 reviews

Customers report very poor experiences with specific products, particularly heated garments that are too small and electronic devices that fail or do not work. Multiple issues with sizing, product functionality, and delayed or missing deliveries are described. While customer service is widely praised as responsive, helpful, and offering refunds, many problems with the products themselves persist across numerous reviews.

What customers love
  • Helpful customer service
  • Fast refund processing
  • Responsive support team
  • Easy returns process
Common concerns
  • Incorrect sizing
  • Defective products
  • Delayed delivery
  • Poor product quality

Last updated 1 month ago

M

A very positive experience

I have to say that I have no complaints about the service received from this company The heaters that I received unfortunately did not perform as expected and I requested a return refund I had to wait a bit for a reply to my first email and was initially a little concerned but correspondence after that was timeous and I have had the full cost returned to my bank account Thank you to all concerned
M

Super helpful Andrea

Andrea has been so so helpful and the product looks fantastic I would recommend this company first class especially the Customer Service
M

excellent customer service

After receiving the ordered items I found it necessary to return them The sellers were quick to respond and assisted me throughout the return and refund process I am very pleased with their customer service I highly recommend this seller and will definitely deal with them again
E

I gave this company 5 star because of

I gave this company 5 star because of their exceptional excellent customer service There was an issue regarding my purchase that I decided to return the product I found it satisfying as there was no hassle at all communicating with them not to mentioned that they are based in Madrid Spain since to return the items will cause me fees they offered me full refund and to keep the items as well never in my purchasing life I was offered the same got my refund and having the items in my position I gave it to a friend who has the expertise to make use of it I receive it free so I gave it free thanks again team
N

Trusted Company

Even though regretfully I wasn t happy with the product I requested a refund As advertised there were no questions asked and my refund was processed immediately and it was in my bank within 2 days Great customer service and I will order from them again in the future
M

Great company and great service

Great company and great service I can say very honest approach and quick response Best coustomer friendly company I highly recommend
M

Great professional and courteous response to my problem

Item sent for arrived today had reason to contact customer service dept Have been treated with professional and vCourtesy by Laura Would highly recommend this company and use their services in the future Michael Doherty
G

I bought a hand massager as a gift for

I bought a hand massager as a gift for my wife who has severe pains in her hands due to rheumatoid arthritis However when I presented the gift to her today she immediately said that she would never use it I therefore sent an email to Ecomerzpro asking for a full refund They immediately replied giving a range of options that they could provide I replied at once and they once again responded immediately also providing the full refund that I had requested plus saying that I did not need to return the hand massager to them at all Excellent customer service and I recommend them to all users
C

Faulty product speedy refund

OK so the products wasn t good and arrived broken but Emerzpro responded to my email immediately offering me a replacement and when I said I would prefer a refund they again replied speedily saying they would refund and no need to return product They have refunded as promised Can t say fairer than that Thanks Ecomerzpro
P

very pleased with my warmool heater

very pleased with my warmool heater arrived in great condition the packaging was very good and using there tracker was updated everyday very very pleased my flat is warmer now totally recommend

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