Ecomerzpro Reviews

ecomerzpro.net
3.58
144 reviews
Great Rating
Based on 144 user experiences

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Rated 3.58 out of 5 by 144 Happy Customers

43.1%
14.6%
13.9%
14.6%
13.9%
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AI Review Summary Based on 144 reviews

Customers report very poor experiences with specific products, particularly heated garments that are too small and electronic devices that fail or do not work. Multiple issues with sizing, product functionality, and delayed or missing deliveries are described. While customer service is widely praised as responsive, helpful, and offering refunds, many problems with the products themselves persist across numerous reviews.

What customers love
  • Helpful customer service
  • Fast refund processing
  • Responsive support team
  • Easy returns process
Common concerns
  • Incorrect sizing
  • Defective products
  • Delayed delivery
  • Poor product quality

Last updated 1 month ago

M

Heaton Jacket arrived on time for

Heaton Jacket arrived on time for Christmas and now in the process of exchanging for a larger size Very happy with the customer services so far
A

IMPRESSIVE

I ordered a Health Back Pro which arrived quite quickly Unfortunately it was not suitable for my needs so I contacted Ecomerzpro Customer Services regarding the return of the item I was offered 3 options chose refund asked for address details etc I received a reply saying there was no need to return the item I would receive a full refund The money was back in my account 3 days later Excellent customer service from this company Thank you
B

Update on recent review

Following my recent review an agent from Ecomerzpro contacted me a few hours later It appears I didn t follow the returns process correctly through them - I just went through the parcel company I sent Ecomerzpro the details and they have sent a full refund
P

An excellent service

An excellent service the item was initially a little small and was exchanged with no problem Thank you for a great customer service which was most appreciated
D

Replacement offered immediately

Ordered a heated jacket size large in December for my father s birthday which is today 9 January The jacket heats up well but unfortunately it is far too small I contacted the supplier they responded immediately and even though it is past the return date as a gesture of goodwill they have offered to send a larger size
S

Just the job to warm up a cold winter day

Great customer service and easy to follow communication I would recommend going up a size or two but other than that the product is very good and will be perfect for keeping nice and warm in the winter months The product was as described and works really well and is good quality
B

Honest and genuine review Ordered a smart watch from this

Ordered a smart watch from this company arrived within the scheduled delivery time and works a treat Excellent service and product well happy I have to say I was a little concerned after reading some reviews most of which were 3 years old however I speak as I find and wouldn t hesitate to purchase from this company again
R

The Heaton gilet was ordered as a present

The Heaton gilet was ordered as a Christmas present Unfortunately it was too small so I contacted them two days later by email I was very pleased as they responded the very next day and offered to replace the jacket with a larger size The jacket has now arrived I am very satisfied with the product and the exceptional customer service I received Many thanks P Irvine
N

I have heart problems and wearing the

I have heart problems and wearing the QNIX smartwatch has given me peace of mind because it tells me when to exert my energy and when to rest I can not go without my QNIX smartwatch 24 7 I wear it to the shops beach driving as a matter of fact I wear it all day and night The functions are very accurate it is beautiful in appearance light weight and very affordable I highly recommend the QNIX smartwatch because you can t go wrong owning one Thank you from New Zealand
J

Quick customer service response

Initially I wasn t happy with a response however we received excellent customer service after a 2nd email just some confusion over 2 orders Christiane found our order and tracking number so we could chase it up with Auspost We now have our dashcam

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