Edloefinch Reviews

DO NOT TRUST THIS COMPANY

I purchased a Kali Modern Leather chair through the Edloe Finch website After shipping delays it arrived damaged paint chipping from frame and I wasn t impressed with the quality of the leather for the price I immediately initiated a return as directed I arranged for pickup though their logistics company CEVA and have photos of the paint chipping and documentation of the return slip pickup I called weeks later regarding a refund and was told it looks like the chair arrived to our warehouse today Your refund will be processed shortly How convenient After another week and a half I followed up again to be told the same thing without refund after a long process of having someone figure out my account details We were told to dispute the claim through our credit card company which we did However Edloe Finch had told our credit card company that the chair never arrived and to reprocess the payment I called again and the CSR I spoke to verified for the third time that the chair was returned to their warehouse and to dispute the claim again Another month passed and Edloe still denies the claim from AMEX My husband followed up and was told there was a note from a senior management position saying Give us two more weeks to figure this out Their own CSR was confused by the suspicious note They praise their easy returns on their website but this company has been terrible to deal with I m so disappointed

I would leave a negative star review if

I would leave a negative star review if I could Edloe Finch has the worst customer service I have ever encountered I ordered a couch in the beginning of May and didn t receive anything until the middle of June I didn t even receive my full order the couch was supposed to be delivered in two parts and I only received one What was delivered was very badly damaged large tears and scratches all over the cushions There was no protective covering on anything while the box looked like it had been through a war and just taped back together again There were cushions sticking out of the corners and skid marks on them from delivery Trying to get any help from Edloe was like pulling teeth After several emails they finally agreed that our order was in fact damaged and incomplete they only needed 20 pictures for proof they said they would send a replacement couch Of course they were out of stock but we d hear back on 7 4 It is now the 20th and they won t respond to any emails and I still have no couch Oh and when I tried to just cancel the order and get a refund I was told that I would be charged about 60 to return what little I received and it d be deducted from my refund That makes total sense

Horrible customer service Re Jann

I ordered a matching chair with ottoman There were no expectations set that this would have a delayed ship date even STILL on their website they say Shipping transit time is on average 5 to 14 business days 1st ship date came and went I waited an extra 10 days before reaching out They let me know they were experiencing shipping delays and to expect a shipping date another few weeks out a month after the original This 2nd ship date came and went I reached out again 5 days after They told me wait another 10-12 days and to split up my order to make it arrive quicker I agreed to split the order into two shipments Ottoman came then chair took another 2-3 weeks to arrive Once inside the chemicals gave me such a bad headache and sinus pressure I had to avoid sitting in that area I reached out to return with their NO QUESTIONS ASKED policy and they told me they would only accept the chair not the ottoman as it had been past the 30 days Customer rep also claimed that the chair and ottoman had always had separate ship dates and that the delayed ship dates were the original ship dates so I knew all along how long it was going to take Absolutely RIDICULOUS

Purchased 3000 worth of furniture in

Purchased 3000 worth of furniture in may 28th 2021 Quoted shipping in 3-5 days I was delivered half of my furniture and half of someone else s furniture 3 weeks later I have had 3 incorrect deliveries attempted to me since I still do not have my whole couch Am now told it will not be in stock until the last week of October and then has to ship to me meaning I ll have it in November Was offered a 300 credit and told there is nothing else they can do I signed a year lease for an apartment and won t have furniture for 6 months of it Horrible

BUYER BEWARE

BUYER BEWARE Do not purchase from this company I ordered almost 1500 00 in items that were guaranteed delivery by 4 4 21 that I have yet to receive My item was apparently delayed to which I received no communication Once my order was shipped I received someone else s tracking information and ORDER Edloe Finch did not help me find my item I had to coordinate with the other customer and shipping company to determine how why the items were misplaced After 2 days of missing work so I could be home to receive the order I still do not have all of my items Customer Service says they have to launch an investigation before replacing my item after I have paid in full On top of it all they did not even refund 10 of my order I had high hopes for my first online furniture purchase however I will not utilize Edloe Finch again

Couch is pretty but not at all what I

Couch is pretty but not at all what I expected I can t even sit on it because it s so uncomfortable When I sit down on it is sounds like there are plastic bags in the cushions The reviews on their page were food hence the reason I bought it but it was a huge mistake I do not recommend at all I got it yesterday and I already listed it for sale

I wish I had seen these reviews before

I wish I had seen these reviews before I ordered from this company I waited 8 weeks for a sofa that the website said would deliver in one week Just arrived today with a leg completely broken off I have contacted customer service for a refund I can t imagine how long it will take to get this resolved and now I have a useless sofa sitting in my house Please do not spend your money with this company it is not worth it

Terrible

I ordered a couch in June It is now the last day of July and still have not received the order The company sent the couch to a 3rd party shipping company who has had it sitting on their dock for 3 weeks and refuse to ship it I reached out to Edloe Finch and they offered a 50 refund but if I wanted a full refund I would have to pay for a re-stocking fee since they already gave it to a 3rd party shipping company I dont even expect to receive the couch and just like everyone else posted DO NOT TRUST OR BUY FROM THIS COMPANY

VERY BAD EXPERIENCE

VERY BAD EXPERIENCE I ordered my sofabed on March 2nd Couldn t get a fabric swatch for nearly a month Finally got the swatch and I said they could send the sofabed I was told within two weeks They use CEVA Logistics which was terrible to deal with Package was completely damaged Edloe still hasn t gotten me a replacement Strung along and strung along some more This has put me in a dire position as it is for a rental with people coming in a few days No one answers my calls It s now May 19th They have had my thousand dollars since the beginning of March and now I m up against the wall What a dysfunctional company Customer service people are nice but can t get results from other departments and have no power to make things happen