Electragroup Reviews

I bought an electra hob 12 months and a

I bought an electra hob 12 months and a day ago From fitting there have been various the hob switches off part way through cooking randomly a hob won t work it won t switch on at all it has settled with only two hobs working I have made 4 attempts to contact customer services for support I tried remote support first but the barcode was not accepted on the site I then called two times they would not accept the barcode on the hob as being an Electra product Today they told me the warranty was a day out of date which is valid

Problem with brand new dishwasher

Problem with brand new dishwasher Called customer services and was told I m being put through to service desk twice but the call went nowhere Finally got through to an automated options line which also didn t work Totally useless customer services Will just send the crappy product back

Shocking customer service

Shocking customer service i was delivered a fridge freezer that did not work - when i called to report the agent Sarah was very defensive and when i called to chase up she was so dismissive and actually hung up before saying goodbye Offered to come and repair broken goods 2 weeks from the date reported i explained i wanted a brand new one as it had NEVER worked and she couldn t give me an answer

I purchased a tumble dryer in January

I purchased a tumble dryer Electra tdc8112b in January 2023 it has broken down twice in last 2 months and now I have a 2 week wait for a part this is the worst appliance I have purchased load of rubbish Do your self a favour DO NOT BUY this make ELECTRA it is absolutely rubbish It must of had a Friday afternoon one nothing but trouble

warranty a joke

Dishwasher purchased Jan 2023 The bottom basket is too small so as you push it in it collapses tipping over all the contents The door doesn t stay open so it shuts on me as I fight to retrieve the pile of dishes and cutlery You ring the number on the warranty pacifica group says you re being put through then told can t take your call Almost a year now the warranty expires soon Fuming

My parents bought an electra washing exploding door

My parents bought an electra washing machine 2 years ago My mum who is 74 was stood next to it 4 days ago when the door literally exploded sending glass everywhere I have contacted electra who have been so rude on the phone its terrible The manufacturer warranty is years and I want this replaced They are elderly and my mum could have been seriously injured

Knobs and oven door handles falling off

Purchased 2 electra TCR60W freestanding cookers Knobs and oven door handles falling off within 1 month of purchase Bought for food tech in a school I get that they have a lot of use by students but students are supervised and do not misuse the equipment but to only last a month is really pretty bad Contacted Electra and they don t want to know as not covered for commercial use Very low quality items

Shambles

Honestly the electra customer service team engineers are awful My washer door lock was faulty on the second use leaving me unable to take my washing out of the machine Phoned electra up who booked the engineer out Turns out the lock was faulty on the machine Said he d send the report over the same day to issue a new washer This was never sent over After 3 weeks without a washer and constantly phoning and emailing to get this sorted it s finally been done Also Claire Nicholson is no help either as she disregards her emails with no support Also speaking with a man in the phone he decided to hang up mid conversation The companies a shambles and need some weeks of training Monkeys can do a better job