Esgltd Reviews

Fast and efficient service

Fast and efficient service Excellent

I purchased a Buffet Hot Plate in late

I purchased a Buffet Hot Plate in late 2018 and has been a great help for my family My 2 sons are autistic and the facility of cooking dinner and keeping it warm in the Hot Plate has released so much time for us After having it for a few months the plastic lids began to crack badly so I emailed the company looking to purchase new one All I can say is that the help I ve had is fantastic Every email has been replied to and the customer service is top class Thank you so much Phil and Lisa

Very helpful

Very speedy and helpful customer service got my replacement bowl to me very quick and without hassle Lisa helped me with my query and was very helpful throughout

The best Customer Service I ve ever received

What excellent customer service I got in touch with Eurosonic customer service team when my Air Fryer element stopped working one year into its three year guarantee Total panic as I use it every day After quickly emailing proof of purchase and warranty to them I received a phone call from a very friendly helpful lady telling me a new lid element unit would be despatched that afternoon to arrive the next morning I mentioned that although not included in the warranty the stand had a slight crack in it No problem a new one was included in the package which arrived as promised the next day The best Customer Service I ve ever received Well done Eurosonic Group

Contacted ESG with a claim under

Contacted ESG with a claim under warranty for a panel heater I had purchased They were very efficient in dealing with the issue and a replacement panel heater was sent next day I am extremely pleased with every aspect of dealing with this company and would have no hesitation in recommending them

EASILY THE BEST CUSTOMER SERVICE I HAVE EVER RECEIVED

I have had 2 problems with my ALDI AIR FRYER one a broken stand damaged in transit and one caused by my wife standing the lid on a very hot gas hob which resulted in the electronics in the lid melting For both of the problems I contacted the number stated on the guarantee and was fortunate to contact a charming and efficient lady called Lisa at ESG Customer Service From initial contact for both problems a replacement part arrived at my home the next day delivered by UPS Her service was easily the best Customer Service I have ever received other companies could learn a lot from ESG Well done ESG Customer Service keep up the good work

Outstanding service

Having bought a faulty product from ESG Eurosonic Group I contacted the company by email Their response was very quick and very helpful I received a replacement within a very short time The customer service representative with whom I corresponded was excellent Thank you very much

I recently had a problem with an

I recently had a problem with an air-fryer i purchased from Aldi I was directed to Eurosonic and Lisa Tarry answered the call She was a model of professionalism and sorted out the issue in a few minutes I was able to buy the spare part and pay on line No stress Lisa followed up a few days later to make sure i had received the replacement and that i was satisfied This was one of the best interactions i have had with a customer service department in YEARS Lisa is definitely a 5 star employee