Emmaus Reviews

Jane Grice - awful eoman

Jane Grice - awful woman - very disappointed that she is working here She was a nasty piece of work at UCE - she was spiteful I pray what she did to me and ruined my grades that she gets ten fold back Dreadful She ruined many peoples lives Shame on her

Ignored twice

Twice I completed the online forms offering furniture and table lamps Twice I have been ignored There will not be a third time Must be nice to be a charity that can pick and choose offers as they see fit

Scheduled collection - failed to take the goods

Scheduled a collection of a perfectly good mattress to be told they don t collect mattresses without a bed frame Sent in a complaint to the Purley branch to be told they do collect mattresses The team that were due to collect falsely informed me of a policy that doesn t even exist according to Purley branch Also the team told the branch they had inspected the mattress and it wasn t in a sellable condition which was complete inaccurate They stepped into the property pointed to the mattress and said we don t take them and walked out not even looking at it and didn t even say goodbye just walked out and closed the door Such rudeness When I called to complain the grumpiness of gentlemen picked up and just wasn t interested in helping to sort it I won t ever donate to Emmaus again It s terrible that this charity has rude staff that are unhelpful and turning away perfectly good products A family out there could have benefited from the mattress Never use Emmaus it s not worth the hassle and stress they cause you

W9rts customer relations ever

W9rts customer relations everBook online they don t reply You ring up for update to be told the goods are not in a sellable conditionTwo lovely setteee

Rude and abrupt

Very abrupt and rude on the phone when I rang to donate a set of 3 solid pine furniture in excellent condition Put the phone down on me

An off-putting experience

Just called up to ask for a collection in Sussex from the Surrey branch to be met with a grumpy and uninterested man on the end of the phone He told me they don t collect from our area which is fine but why behave like that I tried calling Brighton and Hove to be met with another man who told me I had rung the wrong the store I need to put the phone down and call collections and then hung up on me Can t understand what is wrong with the staff at this company They sound bored on the phone and are not helpful Very disappointed My parents used to use Emmaus back in France and I m horrified at the attitude

Booked for a mattress collection

Booked for a mattress collectionBooked for a mattress collection first time around nobody came but the driver said he was there but didn t knock on the door ring the bell or even give a call which is odd When we called their call centre they rebooked and apologised At the rebooking the driver claimed to be on their way and 10 mins before they were meant to arrive they asked for pictures of the mattress upon receiving those pictures they denied to come and collect it The reason behind that was that it wasn t in a sellable condition according to their manager When asked what was wrong with it they had no answer The mattress met the criteria to be eligible for donation Seemed like the driver wasn t going to come from the start and cancelled last minute simply out of spite Extremely rude and disrespectful a complete waste of time Why not ask for pictures when making the booking if you aren t going to collect the mattress say so from the start instead of wasting someone s time at two separate occasions

Disgraceful behaviour from staff

Disgraceful I won t deal with them again I wouldn t want the lad I spoke to in my home as he was so disrespectful immature and unprofessional Bearing in mind they probably deal with very vulnerable people that is a concern I rang to donate some furniture in the Greater Manchester area was asked to send some photos on Whats App which I did They replied with a collection slot between 12 2 I replied saying 12 was OK but I needed to leave the property by 12 45 Or they could come the following day No reply I rang to see if they were coming the following day the phone was answered by a lad who was clearly having a laugh with the other staff no issue with that as long as they deal with the call He muttered Emmaus when I explained about the collection he said it s probably on tomorrow s van we re done for today Before I could ask how I could check that he hung up I rang back again he was having a good laugh with the other staff maybe about hanging up on me He hung up again I rang back again no answer I rang the Swinton shop to log my complaint I was initially told to message my complaint to What s App number I had just rang I pointed out that the lad I had just spoken to would pick the message up which was not adequate it needed to go to someone more senior The guy then took my details and said he would escalate to Jackie Smith Let s hope Jackie does I haven t had a response yet I will try the Mustard Tree rather than let the furniture go to waste Shocking

Rude staff

Emmaus staff seem to need a lesson in customer service Turned up at Emmaus Wallington in Surrey where there was a small sign saying no donations today which is fine Had to enter the premises to turn car round and a grumpy old man with attitude told me several times rudely they are not collecting today Informed him couldn t U turn in the narrow alley to be met with a surly should have read the sign Told him sign was too small and should be put where it can be seen before actually turning into the small alley then There is no need for such attitude Most charity places are pleased to have donations Won t be visiting in future