Ephg Reviews

The service provided was extremely poor The electrician sent to do the work was unprofessional and the work was completed to a poor standard The company utilises an agency model which means you pay far more than if you contract directly with the electrician worker The company is astute at getting honest feedback removed which is a problem The company s complaint procedure appears fair and transparent but is anything but

Charged 300 total for 10min of work Contractor come investigate the leak he suggested that need re silicone inside shower He done and total cost 300 for 10 min work Fantastic When contractor left we investigate again and found more leaks under the sink so this company only take money and nothing else

Did the job but there was confusion with the charges Deposit they take is not actually a deposit which will go against the cost of labour It is a separate charge to the company The real service provider will charge you separately It was not clear at all when i called them to get quotes and when they took the payment over phone In my case the total cost was more than doudle from what i expected

The agent responded promptly Expecting answers Pending resolution

EPHG is very professional company to deal with but I m slightly disappointed with the service received from the gas engineer that came out to our broken boiler George came after 70mins since the job allocation told me to just relax and I will fix your boiler He then spent 20mins trying to bring our boiler back to life but with no success It was 6 20pm on Monday and I was told there will be no heating for the night and he would call me after 8am the next morning to provide a quote for the part and labour needed So I spent a lot of money for an emergency plumber and was only told what I knew already The boiler is broken Aha Thanks but I kind of expected some sort of temporary solution so we could have a heating for the night We ve got a toddler so we needed to arrange alternative home at last minute for the baby as 14C in our own house is not comfortable for anyone to sleep in George has not call me the next morning so my wife chased him at 9am After some communication exchange he eventually came around lunchtime and replaced the faulty part another invoice so the boiler seems to be working now All in all I spent a lot of money and I don t mind that if it s emergency situation but I expect some results Promising the customer something and then not delivering it yet charging the customer for investigation does not make a happy face

I needed a plumber to attend to a tap that wouldn t turn off I was quoted 150 for the call out charge and 150 per hour for the plumber That s 300 for one plumber for one hour I ll let the readers of this review decide wether that s exploitation or value for money

Phoned they came they sorted Nice

Called for a burst pipe in our bathroom The split pipe was found and a repair made but took over two hours to arrive We were kept fully informed though by the call handler which was appreciated and as we had turned the water off no harm was done Not cheap but I suppose 24 hour emergency call outs rarely are The plumber who came was friendly and worked well

Great job very professional and very quick response time

I contacted this company around 01 45 in the morning they sent an engineer out within the hour my fault was delt with professionalism and understanding I would highly recommend this company for any electrical work