Ephg Reviews

The agent responded promptly Expecting answers Pending resolution

EPHG is very professional company to deal with but I m slightly disappointed with the service received from the gas engineer that came out to our broken boiler George came after 70mins since the job allocation told me to just relax and I will fix your boiler He then spent 20mins trying to bring our boiler back to life but with no success It was 6 20pm on Monday and I was told there will be no heating for the night and he would call me after 8am the next morning to provide a quote for the part and labour needed So I spent a lot of money for an emergency plumber and was only told what I knew already The boiler is broken Aha Thanks but I kind of expected some sort of temporary solution so we could have a heating for the night We ve got a toddler so we needed to arrange alternative home at last minute for the baby as 14C in our own house is not comfortable for anyone to sleep in George has not call me the next morning so my wife chased him at 9am After some communication exchange he eventually came around lunchtime and replaced the faulty part another invoice so the boiler seems to be working now All in all I spent a lot of money and I don t mind that if it s emergency situation but I expect some results Promising the customer something and then not delivering it yet charging the customer for investigation does not make a happy face

I needed a plumber to attend to a tap that wouldn t turn off I was quoted 150 for the call out charge and 150 per hour for the plumber That s 300 for one plumber for one hour I ll let the readers of this review decide wether that s exploitation or value for money