Ethiad Reviews

Etihad is an airline that cheats your

Etihad is an airline that cheats your guests Since January 2015 I try to get my compensation sent more than 30 emails even to the CEO twice with the servicehotline and everything without result This is no longer a mistake but business policy An airline which makes four flights twice the luggage late delivery and not to his responsibility has in my eyes no respect deserved It tries to ignore the legitimate complaints and damages of the customer and to starve them The customer will give up once thought the managers there probably I can not recommend this airline to anyone My story of suffering can be found on the attached copies of my emails These are intended as proof of this incredible behavior Copies of my EMailsDear Sir or Madam since my last email I have no confirmation received that the matter is being processed From a transfer my outstanding claim is also not detectable I am disappointed about this behavior a major airline Is Etihad Airline unwilling to meet its own high standards of service You promised me in her last email - Thank you for your patience A team member will reply to you as soon as possible Please be finally worked SincerelyBernd Katzer Gesendet Montag 29 August 2016 um 15 02 UhrVon Etihad Feedback An bernd katzer Betreff Re Fw Aw RE RE RE AHL MNLEY20487 MNLEY23503 KATZER INTR 38634778 Thank you for contacting Etihad Airways We have received your feedback which we will now review Thank you for your patience A team member will reply to you as soon as possible Kind regards Etihad Airways Guest Relations Department ---- Original Message ----From bernd katzerTo Etihad FeedbackSubject Fw Aw RE RE RE AHL MNLEY20487 MNLEY23503 KATZERDate Mon Aug 29 17 01 54 GST 2016 To Etihad Airways for the attention of the Board Dear Sirs or Madam I wait now again more than two weeks without any reaction to their airline It is shameful for a large and international airline to evade their responsibility and their customers to steal 240 dollars It was her fault that delivered my luggage too late and unnecessary expense had to be operated If they really want to be as a good airline in top position as it has always maintained its advertising they finally face up to their responsibility SincerelyBernd Katzer Gesendet Freitag 05 August 2016 um 20 48 UhrVon bernd katzer An Etihad Feedback Betreff Fw Aw RE RE RE AHL MNLEY20487 MNLEY23503 KATZERTo Etihad Airways for the attention of the Board Dear Sir or Madam I turn to her because I m waiting for my compensation with respect to the delay of my luggage since now more than 20 months With two flights from Frankfurt to Manila my luggage arrived late once I had to wait three days the second time a day I was so promised 240 compensation of 120 twice I have the forms filled out my account number phone three times with their sevicehotline in England had several times requested via email in Manila but my Emails are ignored my compensation I still do not get though I incurred costs and problems caused by the missing luggage are From an international airline with its reputation I did not expect such behavior Maybe it s only to the employees in Manila I am frequent flying commute frequently between Asia and Germany and was always satisfied with Etihad Airways and have it also recommended My Passion you can read in the accompanying email traffic My complaint I have written on 14 June 2016 already on their airline and to her colleague woman Jentsch of the hotline in England I F rge at in connection with my writing I ask them to stop this tragedy and me finally to transfer my compensation SincerelyBernd Katzer My complaint letter of 14 June 2016 again for your information This complaint is still not done Dear Ms Jensch I thank you expressly for the nice and kompentente conversation that me a little returned my confidence in Etihad Airways I am scuba divers have in the Philippines a long-time friend and fly 2 to 3 times per year to the Philillipinen Because of the new aircraft the good service and of course on the good prices I ve Ethihad Airways preferred But my two recent trips with Ethihad Airways were a tragedy About historyI am on 01 January 2015 the flight EY 8 to Abu Dhabi and from there by flight EY 428 flown to Manila Upon arrival in Manila I realized that although one of my luggage had arrived the most important piece of luggage my diving equipment without which I can not dive which one of the main reasons why I take this long journey for me After I complained to the office for missing baggage near the baggage claim area I was referred to the Office of Etihad in Manila airport I spoke there personally with Mr Oliver Lucena speaking branch manager of Etihad at Manila airport He said do it in all very sorry but unfortunately can not help anybody he could me Forward my luggage Mindoro unfortunately would last a minimum of one week or more Because of this I had three stay days in Manila my transfer to Batangas I had to pay Furthemore two trips w ith the taxi to the airport These three failed dive days come the pre-booked and paid for were from hygieninischen reasons I use only my personal diving equipment a loss of about 600 euros it is me arose I unfortunately can not prove that I have no receipts of taxis the dive performance has provided but I could not use the price of three nights in Manila several phone calls etc Mr Oliver Lucena offered me me with 120 - to compensate dollars I wanted my peace so I said but he had no cash The last Kundenn he practically paid to the coffee fund My Filipino friend phoned him three times a day and ask for my luggage on the third day they had to say neither her nor my name it was now known what it wasHe offered me the return flight stop by then he would give me 100 pay 120 dollars The return flight I had no time to visit the office Manila on a entsprendes EMail from Germany was no response On 04 May 2015 I have to give me again decided my confidence Ethihad Airays and flew to Manila everything was ok On August 02 2015 I again flew with Etihad Airways flight EY 6023 and EY Flight 428 to Manila and again is exactly daselbe luggage did not arrive My dive equipment was not returned I complained again bein Counter for lost luggage was in the office of Etihad but there was no one to help me and then I bein Counter for lost luggage found that my luggage with the flight eintrofft next morning I drove to the airport again have put myself next to the luggage belt and happiness variably legally my diving equipment was there Unnecessary costs one night in Manila 2 taxi rides to Flughhafen a lost diving and ordered transfer to Batangas and a totally shattered confidence to Etihad Airways After I was back in Germany I have changed several emails with Mr Oliver Lucena He wanted to see receipts which I unfortunately can not boast I reluctantly agrees me that I an amount of 240 - US will be transferred to my account I told him my bank account in Germany the IBAN and BIC and since then repeatedly reminds him partly that I am complaining in solid form at the headquarters but a cash receipt I could not find Now that 18 months elapsed I have enough of it to make a fool of me and have contacted their office in Manchester where I have achieved fortunately woman Jensch I also want to stress here that I In my last two flights in spite of a higher price the Turkish Airlines have preferred My diving gear has arrived No hassle no stress no ignoring EMail no unnecessary costs for accommodation in Manila no pay for booked and not genomme in claim Tranfser no lost days of diving the paid but not used are konnten Schaden about 200 Euro As it should be I have previously with other divers Etihad Airways recommended because of the diving luggage 1o kg Extra are a decisive argument when the equipment already weighs 23 kilos now I could not do because of my bad experiences And during a dive trip is a lot of time to exchange experiencesI am also of the opinion that for all the trouble lost time lost recovery lost money etc to me besides the 240 possibly entitled some bonus miles I would ask for your favorable consideration I am a patient person and I have proved here but now it is enough My patience border is completely achieved I now hope for an early and final processing SincerelyBernd Katzer Gesendet Montag 25 Juli 2016 um 19 18 UhrVon bernd katzer An Oliver Lucena Betreff Fw Aw RE RE RE AHL MNLEY20487 MNLEY23503 KATZER Dear Sirs Please let me know as soon as possible the state of matter Bernd KatzerGesendet Freitag 01 Juli 2016 um 12 18 UhrVon bernd katzer An Manila Customer Service Agents Cc Betreff Aw RE RE RE AHL MNLEY20487 MNLEY23503 KATZERDear Mr Javier after I will ship you the completed forms and also my bank account have confirmed it is exactly as it was before No response no money no interim reply I was hoping that finally the unfortunate affair is done quickly Please let me know as soon as possible the state of matter SincerelyBernd Katzer

No customer service

I flew with Emirates many years After hearing my sister wasnt happy with the service I was curious as an Airline of UAE Ethiad wouldnt allow bad publicity I thought well I was wrong We flew from Munich to Bangkok and back I can assure you that quality of planes are low Screens are smaller planes arw older compared to Emirates and Singapore service staff needs training On a 6 hour flight they dont bring enough water When i have asked 2 glasses of water and a glass of coke for me and my wife flight attendant told me she is only allowed to give 1 drink per person I have told her that i am thirsty now I will have a coke with my food which you guys serve now She served me hesitantly Without newer planesWithout customer serviceI will not use Ethiad only because its cheaperNo respect shown nor service givenEthiad doesnt deserve me

Been charged twice

They charged us twice the amount of the flight 7000 leaving us with an overdrawn account We are trying to fight this but it is apparently hard to prove it Very bad situation and this is should be illegal Called the bank and they said we can t do anything about Even worse Why are they allow to do this

Customer services are good

Customer services are good they follow up complaints I have a ling email telling me that the charge for errors in names on bookings - you get three characters free So that my 77 payment is now worse value as instead of the four characters of the name i had to have deleted i paid 77 for one character to be deleted Yet they spend loads of time sending hundreds of characters to justify this decision as in their rules and fair to everyone What might be fairer is a penny per character or even 10p per character 77 per character is outrageous

Shameful Service

Bought return tickets Dublin - Australia for late Feb to Late March 2020 The flights we selected weren t the ones we were given Return leg saw us with a 20 hour stopover in Abu Dhabi Oh well - we sucked that up During our trip the Covid 19 crisis escalated As we d booked through an agent our carrier Ethiad wouldn t deal with us directly Ethiad cancelled our flights home from Australia on the day of departure 24th March - we had booked in on-line had boarding passes and were at the airportOn 26 March we received an e-mail from the travel agent offering us the option of either Save trip for Later OR Change the trip This was not an awful lot of use when stranded in Australia - particularly as Ethiad had grounded it s fleet and foreigners were precluded from transiting through Abu Dhabi We eventually sourced alternative flights home from Qatar Airlines - at an exorbitant cost The alternative would have been a protracted stay in Australia at our own cost Just to add insult to injury - we also purchased premium seats in economy through Ethiad That was more money wasted Finally up to an hour before they cancelled our flights they were e-mailing us trying to sell further up-grades We fully anticipate that Ethiad will attempt to excuse their shameful behavior as a function of an Abu Dhabi Government directive which barred anyone except UAE passport visa holders from entering or transiting through Abu Dhabi from 22nd March The Government of Abu Dhabi owns Ethiad BTW Abu Dhabi is the wealthiest of the UAE states This is not going to end here

Ticket flexibility is a marketing scam

I purchased a business class ticket to Sydney for my family and I departing May 3rd I purchased this on account of the flexibility you offered as regards free change and cancellations which we really needed given the current uncertainty surrounding Covid For family reasons I desperately need to shift my departure date out to the right but I was completely shocked when I discovered that moving my flight to pretty much any date in the next year would require me to pay another 39 0000 which is nearly 5 times the sum of the original ticket Whilst I appreciate we re living in unprecedented times this additional fee doesn t seem to be in the spirit of your original change terms or particularly fair ethical and in many ways makes your flexible terms sound like something of a marketing exercise

ETIHAD AIRWAYS HORRIFIC EXPERIENCE

I have been calling and emailing for the past 4 months ETIHAD as a company are the worst airline I ve ever tried to talk to No help no understanding My original flight was June 2020 they still have not issued a refund as they no longer fly to where I want to go and are keeping my money up until today and say they will continue to do so My advise fly with anyone else during these times if you need an airline that cares about there customers

Avoid at all cost if you can

Avoid at all cost if you can Fly with BA Qatar Airways and Emirates We couldn t fly to Australia last year because of COVID we have been trying to get home for several months now but they have QUADRUPLED their prices and conveniently only business class flights are available these days We can t even get a travel bank voucher They are showing ZERO flexibilty and ripping off customers left right and center I fly for work often but moving forward I will avoid it like the plague

Terrible customer service

My flight was cancelled due to covid regulations and I called their customer care to change or refund I was advised fastest refund option is to refund to etihad travel bank and will be done instantly on call Hence I opted for the same When taking the request the call center agent informed that they cant proceed due to system issue and shall forward it to back end team to process the refund and it wold take a maximum of 45 days I had place the request in May 21 and I am writing this review in Sep 21 The request was not processed even after 45 days and I called their customer service multiple times for followup and every time they inform We have sent reminder to concerned team however I did not received any further update Now its more than 3 months and still the refund is not processed Since its too much delay in processing refund I called their customer care to cancel the refund request and change the date as I had another requirement But I was informed that it cannot be done as the refund request is in progress They are not processing the refund request and not allowing to change the booking either I had to take a new ticket for my travel how ever I did not made the mistake of booking in Ethihad this time Now I cant reach their call center even after waiting for 30 minutes in call and I sent multiple mails to their and even to their social media team However I am not getting any response Its terrible customer service