Etitribike Reviews

Truly cannot speak poorly enough of this company

Truly cannot speak poorly enough of this company their services and communication I paid for 2x return trips from UK to 70 3 Venice and Ironman Lanzarote On arriving in Venice I found my TT bike had paint scratched off the frame Myself and over 30 other customers were then informed less than 4 days before Ironman Lanzarote that the ferries were cancelled and they couldn t get our bikes there They offered to rent us bikes however this was only for 24 hours prior to the race not exactly enough time to fit the bike practice on it and check in - and also a very poor suggestion for such a high cost service for 180km course They didn t seem to understand that this wasn t a reasonable alternative I fortunately managed to track my bike down and fly with 12 hours notice to pick it up in Spain although I was obviously angry to learn ferries had in fact left from mainland Spain and arrived in Lanzarote before the race ETI Tri Bike clearly just didn t want to look into all options to help their customers They then failed to get anyone s bags that were with the bikes to the race despite promising this until the day before so many people had to buy new trisuits trainers nutrition etc less than 48 hours prior to racing They did not contact anyone to explain they wouldn t be shipping anything back to the UK despite that being part of what we paid for They have then ignored all customers for 4 weeks following the event with a single message sent saying they were discussing with directors After 4 weeks they have confirmed after repeated attempts to contact that they will give no refunds despite so many customers paying 260 for services that they didn t remotely deliver on Poor communication and terrible customer attitude damaged bikes and very stressful atmosphere created before a race Truly do not use them

Very poor communication

Very poor communication - avoid Booked my bike to be transported to Ironman Warsaw 70 3 Called ETI a couple of times to get the details on when I would need to drop off my bike as the race was fast approaching but no news until I receive an Urgent Pickup email saying that due to unforeseen circumstances my bike had to be picked at exactly 3pm in two days time i e right in the middle of the spring bank holiday I asked ETI if there was any alternative as I was going to be out the country that day and they effectively said not our problem get someone else to take 3 hours out of their Saturday afternoon to transport my bike to the drop off point ETI have been unresponsive to my request for a refund for a service I didn t receive Never again

Booking cancelled close to race date

My booking got cancelled exactly 1 month before my race After reaching out via phone and email a couple of times already to confirm all was in order I finally got a hold of them and they confirmed it was safe for me to book my registration flights and hotel In the end I could not change my flights anymore to add a bike and there was no refund on both that and the hotel nor the registration anymore This caused 1500 eur hit without a race

Joke Joke Joke Avoid

I recently used ETI Tri Bike Transport to send my bike from England to Lanzarote for an Ironman event and it was a complete disaster from start to finish First the website mentioned a drop-off in Leicester and you usually drop the bike off 7-10 days before the event Instead I was given a date 15 days before and a postcode for Rugby not Leicester Despite this inconvenience I complied and dropped my bike off I heard nothing until the Tuesday before my race just 4 days before when I received a WhatsApp message saying Oops sorry the ferry was cancelled from Spain to Lanzarote and there isn t another one until after the race We can t fly them over as we don t have bike boxes but we ll try to hire you one Seriously A WhatsApp message for such critical news On Tuesday they offered me a bike for rental a cheap 500 bike that looked like it belonged in a basket on the front It was a male bike with no tri bars and a male seat I declined Then they said they would fly my bag that I left with the bike By Thursday a day and a half before my race I was told that they hadn t checked the bags and because someone left a CO2 canister in theirs none of the bags were being sent My helmet was in my bag This fiasco cost me 500 to rent another bike 100 to pick up and return my bike 200 for a new helmet 120 for a new ladies seat and 50 for new pedals not to mention the 300 I paid for ETI s service They refused to give me a refund only offering 50 off their service as compensation Avoid ETI Tri Bike Transport at all costs They are disorganized unresponsive and utterly careless Save yourself the time money and stress I wouldn t trust them with a single pedal let alone a bike

Awful communication customer care and website but good vans

Awful communication but good vans I used ETI Tri bike to transport my bike from Birmingham in the UK to Coimbra Portugal Following my booking there was silence until we were given 2 days notice to drop the bikes off more than 3 weeks ahead of race day This hindered my race preparations and was outside the stated 3 week maximum window on their website I didn t have another viable option so got my bike ready but much of the website information on what is required is too brief or ambiguous particularly on types of wheels accepted whether to pad the wheels what needs to be removed I d take most things on the website with a pinch of salt and it really needs some development to ease the process for users of the service I wasted a lot of time getting the bike ready and the driver completely contradicted most of what I had done On a positive note the van was well equipped and the driver was friendly The location of the drop off was a slightly strange motorbike shop car park and return was a McDonalds car park so there was no option for any storage of the bike before drop off or on return meaning that my work day was interrupted with a small window to meet the van I paid for an additional minor service which is also not described on the website and is really not worth the money - I m pretty confident this was not done on my bike but a potentially forged service document was provided to me Since I got my bike back and raised these issues I requested a refund on some of the services that were not needed and it took over 2 months and repeated chasing for this to be arranged

Wish I d trusted the negative reviews

The company emailed less than a month before I was due to set off explaining that they would not be completing the travel service as described citing their terms and conditions Leaving me high and dry with just a couple of weeks to find a way to compete in my race with most rental options unavailable at this point The offer of a 10 discount from a future race is frankly insulting First of all the value does not nearly cover the inconvenience Secondly I haven t entered another race I booked this based on the convenience their marketing describes The process has ultimately been anything but

Zero customer service and communication

I used these folks for 2 races this year and they were absolutely terrible They cancelled the booking for my first race as they didn t acquire enough bookings While that is fair they never responded about my second race I called them several times and was told someone will call you back Over several weeks no one responded They do not communicate will not return calls and I will never use them again Do not use

Cancelled my booking but kept my money

They cancelled my booking which I understand as there wasn t enough bookings but I have still not received the 266 I paid for my booking refunded It has been over a month and not a word from them

Cancelled my booking at the end of July

Cancelled my booking at the end of July which is totally understandable as they didn t have enough take up Unfortunately they are still to return the 260 I am owed for this and it has been more than a month Stay away from using this service