Based on authentic user experiences
Eugenia
7049 reviews
N/A
9 months ago
The worst customer service ever experienced
The worst customer service ever I paid for a product that was never delivered to me and they refused to issue a refund I bought from them a face cleanser for over 50 It was a Christmas gift for my mum and I bought it in late November 2021 As I didn t receive any updates on the shipping in early December I asked their customer service to find out what was the issue They were unable to check for me so I had to do the research myself I called Royal Mail then Poste Italiane and finally I found out that the parcel had been stopped at the custom by Italian authorities as EVE LOM had not filled out the paperwork for the parcel properly I had to compile a long-form and submit it to the authorities in the hope I would then receive my parcel It has been almost 2 months I have been chasing Eve Lom customer service desperate for their help and they have been truly incompetent and unhelpful I have asked if they could at least refund me after all of this They say they would need to wait to receive the parcel back to their warehouse to process the refund HOW I wonder The parcel is blocked at the customs This is not what I was expecting from a well-known beauty brand I am deeply disappointed and frustrated I have been charged for something I never received And on top of that I had to waste so much of my time chasing them AVOID at all costs
Claire
7049 reviews
N/A
9 months ago
Poor customer service
Can t disagree with the other review for one star because of customer service Great products which are quite expensive and you therefore expect a better customer service experience when things go wrong Really disappointed with the customer service for a great product
frankie holloway
7049 reviews
N/A
9 months ago
Customer service is shocking for a
Customer service is shocking for a supposed luxury brand I asked them on 30th Nov 2023 why a product was 99 in the USA and 104 in the UK They have sent me three emails saying they are looking into it but no answer so far Really affected my view of the company it s a shame I used to like their products Now looking for an alternative
Ka Ka Tang
7049 reviews
N/A
9 months ago
Zero service
Zero service I think their whole customer service team might have been laid off or else how is it even possible to receive zero response after multiple emails Paid my money products never shipped no response front their ghost CS team and obviously they don t give a damn because why would they They can just keep taking money from people and not sending any products Perhaps they are the biggest brand name scams ever Rubbish
Dorothy De Busk
7049 reviews
N/A
9 months ago
If there had been a zero star I would
If there had been a zero star I would have awarded it they don t deserve one I have been a loyal customer for 20 years and I am done thanks to disgusting disrespectful customer service I got a very expensive moisturiser from John Lewis ant the gold lid fell apart and my 86 cream now covers my face hands every time I use it Was given total brush off by Eve lom I will never use them again and I am spreading the word They don t even have the decency to reply
Gary
7049 reviews
N/A
9 months ago
Disgusting Customer Service
I purchased the foaming cleanser which I loved then went on to purchase 3 more as they had an offer on but when I went to use the first one the smell wasn t the same and it smelt rancid I contacted them to be told that it didn t sound right and to open the other two which I did and they smelt the same was then told there was nothing they could do so I m now left with 3 opened products that I cannot use and I ve had no response since avoid using this company at all costs shocking customer service I would have given one star but it wasn t an option
Lynne
7049 reviews
N/A
9 months ago
Shocking customer service
I ordered 2 gift sets was charged for these but only received 1 as on invoice Contacted customer service 3 times no reply Shocking service this was my first order Won t be ordering off here again
