AI Review Summary
Based on 140 reviews
Customers frequently praise FedEx for fast, reliable deliveries, excellent tracking, and courteous drivers, while also noting issues with late or missing parcels, poor customer service, and problematic delivery attempts. The overall experience is mixed, with strong performance in some areas and notable frustrations in others.
What customers love
- Great tracking
- Helpful drivers
- Efficient pickup
Common concerns
- Extra charges
Last updated 1 week ago
B
Bob Black
WOW I am impressed At love wild birds we send out speciality bird food and gift boxes up and down the country This is the first time I have used them Bought next day delivery and guess what they did deliver next day The busiest week of the year I honestly did not expect it I can not say that for some of the others especially now now I will certainly be using you lot again
P
Patrick Cousins
Real person really helpful
I had a missed delivery and found a phone number for the Crumlin depot The phone was answered immediately by Trish a real person who was very helpful and sorted out the issue A lady called Una was also helpful
R
ROBERT PAULA OWEN
TNT Reference 99327595 via Fedex Fantastic Service
Had a palletised delivery today at home from TNT via Fedex What an amazing driver fantastic Could not be better - superb service Please do check who delivered this item and give him our huge thanks Reference number is TNT but the delivery arrived via Fedex
M
Martin
Delcio What a guy
Was expecting a delivery between 1pm and 6pm It arrived at 11am how good is that My driver Delcio was outstanding He buzzed my intercom 5 times before I could get to the door I am disabled Normally drivers buzz once then go and rearrange a new delivery date Delcio is a fantastic credit to your company Warm friendly and so polite Extremely helpful Please look after this young man and pass on my thanks and gratitude
T
Twizzle
Perfect delivery
Parcel delivered yesterday on time and intact Delivery guy read instructions on the door and left my parcel in my safe place Fully tracked delivery - well done everybody
P
Paul
Excellent service Crayford depot staff
Had a parcel scheduled for delivery but urgent need to travel to Italy due to family medical emergency Therefore arranged to collect parcel before we departed to airport Staff at Crayford depot couldn t have been more helpful friendly polite Thank you Cant remember the last time we received such a good service
L
Lucas
Absolutely brilliant
Absolutely brilliant they delivered 4 days ahead of schedule Will use again
S
Sam Callahan
Dean YOU LEGEND
Dean who does the Colchester route has officially restored my faith in posties I ve recently moved house a parcel that needed signing for kept going to my old address Dean drove it to my new address I was out working when I phoned him back he actually turned around came back to re-deliver the parcel so I didn t have further issues going forwards Truly an eagle amongst pigeons
K
Kevin
Optimum nutrition delivered by Fedex
Don t know where all these poor reviews are coming from I ordered my Optimum nutrition Gold standard whey protein which I order twice per year As usual was sent an email saying Fedx were delivering Was delivered four days after ordering and between the delivery window on my email Couldn t have been happier
S
Sarah l
Delivered 4 x 2 5 KG of weight driver
Delivered 4 x 2 5 KG of weight driver was very friendly to my dog very happy with their Service once again