Firstchoicelighting Reviews

Clearance Lighting | Cheap Lighting | First Choice Lighting

firstchoicelighting.co.uk
3.64
134 reviews
Great Rating
Based on 134 user experiences

Rated 3.64 out of 5 by 134 Happy Customers

44.8%
14.9%
14.9%
10.4%
14.9%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 134 reviews

First Choice Lighting receives predominantly positive feedback for fast delivery, excellent customer service, and good product quality. Some recurring issues involve damaged goods, delayed deliveries, and occasional product mismatches. Most problems are resolved promptly, leading to high overall satisfaction.

What customers love
  • Excellent customer service
  • Quality products
  • Competitive pricing
  • Easy ordering
Common concerns
  • Damaged goods
  • Wrong items sent
  • Defective bulbs
  • Poor packaging

Last updated 1 month ago

P

Damaged product they refuse to replace it

Placed an order no email confirmation so had to email to get any confirmation of order Secondly the light they sent was damaged I didn t open the box for about 2 weeks after arrival Given the huge amount of packaging in the box it was clearly cracked when they posted it out because the packaging was really good They refused to replace the lamp they sent out the damaged one because apparently they have a policy that damage must be reported in 48 hours This is a policy that they never told anyone so I guess they hope that customers will not check so they can sell damaged items
B

Sent to the wrong address

Sent to the wrong address Order incomplete
M

No customer service

Surprised to receive a link for the website Show they absolutely have no control of what s going Tried contacting them about it via message on their website and via email but no response Avoid While I check my Spam box regularly I thought I would give them the benefit of doubt and can confirm that they have not responded to my email or my message from their website
T

Service What Service

For my first order you sent items with broken glass and then sent the wrong glass so that order had to be cancelled I believe in second chances so I made another purchase this time you sent a completely different product and then failed to rectify the issue within the time scales you set First Choice Lighting say We are human and mistakes do occasionally happen - I would have been more than happy to accept that had it been one or two mistakes but you had four opportunities to get it right and failed on all four My advice - pay less attention to defending what went wrong and more time taking steps to make sure the same mistakes do not happen again
G

misleading their customers

The website proudly says hassle free returns on the home page - which I believed to be the case And yet when I did need to return something it was anything but hassle free Hassle free does not mean lug all your items to the post office wait in a queue and then end up paying a whole load of money to send the items back - making sure you do it within 14 days or you won t get your money backBlatant misleading of customersIf you buy from this company be very careful
J

As Evri were used as the delivery

As Evri were used as the delivery company I can t review the actual light as is with Evri You can always guarantee you will not receive your package The company are useless and I do not understand why a supplier uses this courier service
S

Bracket screws missing on several

Bracket screws missing on several lights contacted customer service for help but nothing provided just stated oh they should be in there How does that help me as I now have a load of lights hanging from the ceilings with nothing to hook them in Awful service avoid at all costs Below they say customer service are working to resolve the issue they really ain t and my review is fair and a reflection on the service I am continuing to receive If you can t get the screws direct me to somewhere where I can buy them for myself
D

Won t give me a refund when I didn t

Won t give me a refund when I didn t receive my order because it was dumped outside in front of my front door without knocking by Evri and it got stolen sending me a picture of my parcel of my parcel on my doorstep isn t proof of delivery Sort it out contact Evri and make a claim then refund me it s not rocket science lol I have opened a claim with eBay REPLY TO YOUR COMMENTS PATHETIC LIKE I SAID BEFORE LEAVING A PARCEL OUTSIDE ISN T CLASSED AS DELIVERED
M

Disappointed

Although the lamp was well package and no sign of damage to the packaging the metal stem and lamp holder on top of the lamp was badly bent Also the white lampshade holder has a broken spoke Considering the price of the lamp I am most disappointed with this damage
H

Satisfied

I initially had a problem with the delivery of the item however this was the fault of the delivery company EVRI The customer service from the lighting company was very professional and solved my problem immediately thank you well done

About Firstchoicelighting

Shop a Huge Range of Clearance Lighting Stock & Cheap Lights. Free UK Delivery On All Orders. 2 Year Warranty. Hassle-Free Returns.

United States

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