Firstchoicelighting Reviews

Clearance Lighting | Cheap Lighting | First Choice Lighting

firstchoicelighting.co.uk
3.64
134 reviews
Great Rating
Based on 134 user experiences

Rated 3.64 out of 5 by 134 Happy Customers

44.8%
14.9%
14.9%
10.4%
14.9%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 134 reviews

First Choice Lighting receives predominantly positive feedback for fast delivery, excellent customer service, and good product quality. Some recurring issues involve damaged goods, delayed deliveries, and occasional product mismatches. Most problems are resolved promptly, leading to high overall satisfaction.

What customers love
  • Excellent customer service
  • Quality products
  • Competitive pricing
  • Easy ordering
Common concerns
  • Damaged goods
  • Wrong items sent
  • Defective bulbs
  • Poor packaging

Last updated 1 month ago

K

light bulbs were delivered quickly but

light bulbs were delivered quickly but unfortunately they did not match my original lights which were very white and not warm white The only other option was a blue white which I was not sure of To send the bulbs back means i have to pay the costs and send by recorded delivery
V

Did everything right in terms of the ordering process except the item was broken

Good communication fair price nice looking item delivered on time unfortunately it was broken despite being well packaged so having to go back
G

They sent the wrong light fittings

They sent the wrong light fittings I tried to phone to discuss replacement but on the phone they said I needed to email them about it which was a bit disappointing as sorting things by phone is usually quicker Anyway so I emailed and they did send the correct fittings a few days later
L

Lamps look lovely but we purchased 2

Lamps look lovely but we purchased 2 lots of dimmable bulbs both at the recommended wattage - one flickered on the highest setting and the other made such a loud electrical hum when they were on we immediately decided we couldn t stand that while we were sleeping so assuming there is an electrical fault with them both
M

Beware Returns are expensive

Bought a lamp from this seller The picture was showing it as a dark colour When I received it was not the same Enquired about returning and was told my responsibility to pay postage back to them Cost to send back was 15 Not worth returning Just be careful and make sure you are fully satisfied with what you are buying
A

Two pin plug on desk lamp

l ordered a Nordlux lamp Item sent out was clearly a previously returned item repackaged But has a 2 pin plug not for use in the UK No adapter included I emailed and they replied quickly citing this as a manufacturers fault and offered to send me out a free adapter I cannot be bothered with the hassle of returning so have accepted that But very disappointing for an expensive desk lamp
S

Light still not arrived 12 days after

Update light arrived 13 days after order First Choice Lighting did get in touch with DPD but only once I contacted them to say the light had not arrived I know it s Xmas and all couriers and companies are stretched but it remained my job to move this forward Great light Good price Previous review Light still not arrived 12 days after order Company asking DPD to check warehouse but really I d like them to send me a replacement and deal with their couriers separately - their contractor issues have nothing to do with me
R

Good lights no bulbs

The lights were very good and as expected but the bulbs that we ordered and paid for to go with the lights never came
A

items didnt arrive for 3 weeks and took a lot of chasing to track down

items didnt arrive after 2 weeks when i emailed i received no reply after 3 more days i rang and the items were advised as having been sent to the wrong address I felt this became my problem to sort even though it was their error I finally got replacements after 3 weeks but it took several calls and emails on my part to initiate that outcome Better customer reply time needed especially when 300plus items involved
D

Good Product Poor communication

Product was absolutely fine and came as expected But we decided not to keep the product in the end and opted for another option Sent an email within 14 days of receiving delivery to return item as per instruction but no answer reply at all Its been a week and counting Update 11 03 I have forwarded request to sales firstchoicelighting co uk FAO Simon Awaiting response

About Firstchoicelighting

Shop a Huge Range of Clearance Lighting Stock & Cheap Lights. Free UK Delivery On All Orders. 2 Year Warranty. Hassle-Free Returns.

United States

Visit Website

Own this business?

Claim your profile to respond to reviews, manage your listing, and build trust with customers.

Claim This Business