AI Review Summary
Based on 80 reviews
The majority of reviews report consistently reliable and punctual delivery service. Customers frequently praise the product quality, especially the lactose-free milk. Positive feedback highlights helpful customer service and easy website use. A significant number of negative reviews cite issues with late or missing deliveries and poor communication. Some complaints mention damaged goods and expensive delivery charges.
What customers love
- Fast delivery
- Great product quality
- Helpful customer service
- Easy ordering
- Reliable service
Common concerns
- Expensive delivery
- Late delivery
- Damaged goods
- Poor communication
- Missing items
Last updated 23 hours ago
D
David Wright
I only received part order last month
R
Reesha
First order with this company had such high hopes- not impressed
I had a message to say the order had been despatched I couldnt wait in on the delivery day so re-scheduled for next it never came the depot claimed they had never had the parcel I got a message saying the order has been re-shipped for today It came but when I opened it instead of one box there were 2 boxes of biscuits lovely if meant as an apology but they go out of date in 18 days so not much use to me
D
D A
Asked for the delivery to be rearranged to be rearranged
Asked for the delivery to be rearranged as I wasn t going to be at home They tried to deliver item when I was at work then when I called them to ask why it hadn t been delivered on the day I asked for I was told that it was still in their racking in the warehouse 4 phone calls and 3 redeliveries later and I finally received the item
V
Vanessa Sonah
Generally poor
Generally poor No sign of delivery so had to ring to remind them No apology
J
Julie Tales
When the delivery did not arrive after
When the delivery did not arrive after 3 days it was very difficult to find out who was actually responsible for the schedule At no time was an actual Email sent from the company This is my second review