Foodora Reviews

No customer support available

Everything works great until it doesn t After non-delivery of an order which was marked in the app as successfully delivered i tried to reach out and figure out what s happening but there s almost no way to contact them tip you can search in payments section of help center it s the only place where you can have other questions and contact the support I am apparently supposed to hear from them in 24h which is a bit late when you wait for food and are angry for wasted money

Not good even for casual users

As a casual user I have decided to stop using it after seeing how they try to convince their users to pay more Their subscription plan is weird Paying monthly for some free delivery only if it is cheaper than 3 euros and then what The more I use their service the more negative I feel I started to untrust this service for ordering food

Please send this to your manager or

Please send this to your manager or whoever is in charge You can take that 3 voucher and shove it up your a shole because I will never use foodora ever again Not me not my family and not anyone in my friend zone This is the 3rd and last time you pieces of sh t mess up my order and you wont refund me for it while its totally your fault You probably dont care to lose a few clients But that 20 you stole from me today I hope it becomes x100 medication for your kids wife mother and father And I am sure I am not the only one to come to this conclusion you filthy scammers God is almighty and sees every unrighteousness Go to hell

Extremely Disappointing Experience with Foodora

I am beyond frustrated with the service I received from Foodora After ordering food we waited for over 3 hours with no delivery Reaching out to customer support was a nightmare one agent even closed the chat without resolving anything When I contacted another agent they were completely unhelpful offering nothing but generic scripted responses that didn t address the issue at all To make matters worse after this ridiculous wait my app showed that the food was marked as delivered which it absolutely was not No food no solution and no accountability from Foodora This level of incompetence is unacceptable I will think twice before ever using this service again If you can t handle basic customer service or ensure timely deliveries what s the point

Foodora s managers are all thieves and liars

I ordered Starbucks coffee and cakes for my wife through Foodora at 10 15am this morning It was supposed to arrive between 10 30am and 10 40am but when there were 2 minutes left I waited another 40 minutes I called Starbucks and they told me that a Foodora employee was not there yet I was angry and wanted to call but couldn t find the phone number so I emailed and chatted with a Foodora employee about my situation They told me that they had so many orders that they couldn t assign my order to anyone - which only made me angrier If my order was delayed that much they should have told me so I could cancel it quickly I asked the employee how long my order would wait and he said it would take another 30 minutes in his system I asked if this system was real and he said he wasn t sure I find their customer service so bad and their bosses don t even have a phone number because they don t want to face their mistakes They are liars and thieves Thank you Foodora for giving me the motivation to never order online again

Computer glitch resulted in huge bill with no recourse

I ordered a nice Thai meal for one without a problem A few days later I decided to order the same meal again so I went into my Foodora at account clicked on Orders and Reording and chose Items to Reorder Please note that I only clicked this once The total was 24 02 EUR About 40 minutes later a delivery guy arrived with a heavy bag containing THREE of the same orders The receipt on the bag said 64 28 EUR which is what Foodora charged my card I immediately notified customer service explaining that a glitch in their system had resulted in the delivery of three orders instead of one and a correspondingly high payment I am sorry but since the order is delivered to you there is nothing we can do now the customer service agent replied So I m stuck with more food than any individual could ever eat and a huge bill I won t be using Foodora again that s for sure Please be careful and double-check when you place an order

Cold food bad delivery drivers horrible customer service

The new app that they want us to follow is by far much worse than the previous one Despite having the immediate notifications on I barely notice the notifications if my driver has contacted me or if the food has left the restaurant etc My recent experience was horrible and not the first time It has either smth to do with very prolonged delivery times despite short distances or priority deliveries which causes me to end up with cold food this time the rider decided to wait 50 minutes after the order was placed to even go to the restaurant I was confused if the app was glitching or if the rider didn t have live tracking but the food was ready ages ago and the rider didn t even decide to go the restaurant for almost an hour Delivery took extra long too and I ended up with cold food again surprise surprise My last experience with this horrible service

Its not responsive for the delivering

Its not responsive for the delivering Keeps no responsibility