Frame-company Reviews

Highly recommend excellent customer service

Highly recommend The customer service is excellent I ve ordered from this company for quite a few years now and they never fail to impress me If there is ever an issue such as something arrives damaged they swiftly sort it out How refreshing to have a company that cares about its customer service to provide quality products

Great company to do business with

A fantastic experience all round Slick website nice process and super quick delivery I needed the frames as part of an anniversary gift and had left things last minute I was delighted when the frames arrived much quicker than expected Great quality too Thanks again

My First Stop For Frames

I ve ordered from Frame Company a few times and have always had a great experience The frames are fantastic prices and the quality is higher than what I d expect for such low prices A huge selling point is being able to choose a custom mount colour and size for a few pounds custom sizes aren t possible with most high-street brands and are far more expensive with other boutique sellers One order was lost in the mail and they promptly sent a replacement order which I thought was great customer service They re definitely my first stop for frames

Very Happy with Frames bought for years

I ve bought from Frame Company for years now They have a wide range of frames at reasonable prices All carefully packaged My last order I wanted a customised size frame and mount so emailed my request and received a prompt response with advice and great communication after my order since I requested a change in delivery address All went smoothly was very happy with the frame mount I d definitely recommend them

Outstanding

An excellent and high quality choice of frames and mounts I could not be any more pleased with my choice Securely packaged and sent very quickly I found customer services outstanding in helping me to order a further mount Every question was answered swiftly efficiently and in a very friendly manner An exceptional and outstanding company and I would not hesitate to recommend them

Excellent

Have ordered twice in last 4 weeks and will def be a regular customer I don t often make the effort to review but feel so happy with the service have decided to do so Customer Service response to my queries via email responded to clearly and politely within a couple of hours Product - Carlton range frames were great value and well packaged Efficiency - Order was correct and mounts also perfectly cut to custom size Delivery - Well packaged lighting delivery With 24 hours first time 48 hours 2nd order Thank you will be back soon - Kirsty

Excellent service

The Frame Company have always been very accommodating and also fast - they produce exactly what I want and for a good price I have used them for a few years now Excellent service and nice people Thoroughly recommend for an online frame shop

Brilliant customer service

I ordered a frame for my daughter through Amazon and it came with a scratch on it I phoned the company direct the next morning and spoke with Amanda She was very helpful friendly and immediately processed a replacement I don t normally write reviews but felt this excellent customer service should be written about I will be definitely ordering any future frames required from them