Furla Reviews

Very poor customer service

I had an issue with the Furla bag as I used it 2 times and it becomes unwearable due to a defect that came from poor quality I contacted the company 2 years ago and never got a response after receiving an automatic e-mail that confirms that my request has been taken care of And now by accident I saw the e-mail again and resend it hoping that someone will care about responding to my message

Dubious brand for returns and refunds

I bought two Furla wallets more than a month ago I returned one immediately because I didn t like the model only a week ago I was informed that the refund had been accepted but I still haven t seen the wallet money in my bank account I sent several emails and only got a reply once telling me to wait Not an excuse Very bad customer service

Disgusting service if u ever have a

Disgusting service if u ever have a problem My bag sent for warranty repair its been 8 weeks and u have no one to complain to or contact phd Melb on website was told to email but got a generic answer in Italian Its been an absolute nightmare Never again

Furla parkson ipoh prade malaysia and

Furla parkson ipoh prade malaysia and the product also is terrible this will be my 1st and last buying FURLA i rather buy lv or coach which is much better quality from furla it s bad experience with FURLA will keep telling all my friends n world so they wont buy FURLA

Avoid at all costs

Avoid at all costs Ordered 3 bags Wanted to return two I processed the returns on Furla s website packaged and sealed the parcels and printed the shipping labels I dropped them off at a UPS store today and was declined to ship them due to some indescript paperwork being missing I started a live chat with Mimi who I see is mentioned in other reviews - useless Mimi states I have never processed the returns although this was done on their website and labels received from them I spent nearly 30 minutes on chat with Mimi and she refuses to provide the return paperwork needed Absolutely abysmal customer service I will NEVER shop with Furla again I will just raise a chargeback with my credit card if they cannot accommodate a return which is law

Horrible Customer Service that Ignores Its Customers

I bought my Furla bag at the beginning of this year and the belt strap is already broken I contacted the customer service three times 1st via phone and then twice via mail and I never received a response Paying so much money for a bag you expect it to be of outstanding quality but it s not However you should at least be allowed to expect a decent customer service but NO I am deeply disappointed and angry as I cannot use by bag any longer if the belt does not get replaced

DON t buy anything at Furla

DON t buy anything at Furla The bags are shocking quality- leather cracking after just a few months and getting spots in mysterious ways and they are not cleanable Customer service non existing Take your money to a reputable company with helpful customer service

HORRIBLE EXPERIENCE WITH FURLA

HORRIBLE EXPERIENCE WITH FURLA DON T BUY THIS BRAND I bought a genuine leather bag expensive and with the genuine leather sentence stated on the bag and after few uses the straps melted and peeling They were sticky Disgusting Customer service treated me horrible and they do anything It was unacceptable I will never by this brand again

Totally unreliable

Hi Please don t try to buy anything I tried to buy a bag on November 2019 it never arrived and after months of negotiations and emails they finally aggred to compensate me I m still waiting for my money they are totally unreliable and not trustworthy not to mention cons I have warned them that I ll take legal action but they probably think that I m joking I m just giving them one more week and then I m reporting the case to my country s Electronics Crime Police Department