Faucet Reviews

I purchased a kitchen sink and faucet

I purchased a kitchen sink and faucet combo my third such purchase in just 4 years They sent the wrong soap dispenser and refused to send the correct one Who orders a black matte faucet and silver soap dispenser I ordered black and they sent silver I asked for the case to be escalated and was ignored saying that their Supervisor would not send me the right one either She Sarah Clanton said that I could not return it because it was past the return date I ordered correctly they fulfilled the order incorrectly - does the return date apply I don t think so Even if it did there is a little problem know as A WORLDWIDE PANDEMIC that has affected work schedules Terrible I will never buy another product from them again and I will tell everyone I know what to expect if they do I gave them every opportunity to do the right thing and they refused over a 35 part Crazy

Bad chat

I started a chat because I had a question on the three faucets I was looking at The service rep Whitney was very rude and disconnected immediately after saying she couldn t help Then she blocked my ability to leave feedback on the chat Yikes Don t use Faucet com

An exceptional company

I ordered all of the fixtures including faucets bathtubs toilets and sinks from faucet com and could not have been more pleased with all aspects of the transaction The telephone staff was knowledgeable and courteous the items were received in a timely manner and their return policy was great