Gasag Reviews

I did not receive a notice of price

I did not receive a notice of price increase Had to request all info to be sent by post and stopped them from deducting directly from my account Now I am told the price increased 100 in February and March I have received a bill of 730 The customer service representative admitted that there is som guess factoring involved Something is very wrong with the this company They are grabbing money as if they have gone completely mad Had to cancel contract but penalized because I have been a faithful customer with an old contract and cannot get away from them for whole year It will be a happy day for me indeed Maybe this was a trustworthy Berlin company but it is NOT anymore Avoid Gasag Times have changed and they are no longer reputable

Increased my monthly bill by 4 5 times

Increased my monthly bill by 4 5 times 687 euros a month which was completely unaffordable Massively over estimated monthly consumption despite regulars verified meter reading Despite several calls to change monthly amount said they could only change personal details Eventually changed gas supplier Still owed 2744 81 euros which I have had a confirmation letter that I will received still have not received every phone call being told wait 3 days The worst customer service I have ever had also caused significant financial distress

Gasag - always problems

I ll post another review for this company My recent dealings have also been very bad like the previous dealings Unfortunately negative star ratings are not yet possible on trustpilot

Great if you like to waste your time

Deregistering after selling my flat should have taken 2 emails max So far I m about 8 or 9 emails in Their IT system is massively faulty Avoid unless you like to waste time

My encounter with this service provider

My encounter with this service provider has been nothing short of a nightmare Despite diligently canceling my contract and settling the last invoice upon moving to a new flat I was slapped with an additional invoice sent to my old address To add insult to injury they levied an extra 60 EUR for reminder fees all while insisting my contract was canceled and paid The absurdity reached its peak when my previous landlord notified me of post from GASAG Astonishingly they had added these unwarranted charges despite assurances of closure and payment Attempts to contact them were met with silence and their unresponsiveness compounded by the fact that their communication was exclusively in German It s disheartening to see such disregard for non-German speakers in a cosmopolitan city like this in 2023 Consider this a cautionary tale I wouldn t wish this experience on anyone and I strongly discourage anyone from entering into contracts with them It s a shame that such poor service persists in a city with a vibrant expat community Regards

Appalling

Appalling I informed the agent that I do not have a gas supply or gas meter Next thing a thank you for your contract email arrived Total scammers will lie and cheat just to get sales commission Good luck with getting me to pay for gas you don t supply

Outrageous Billing Scam and Poor Customer Service

I am extremely disappointed with the gas company which recently sent me a bill for the astronomical sum of 4250 along with a monthly price update reaching 650 This situation is completely unacceptable and unrealistic What s most alarming is that when attempting to address this issue by calling the company s offices at the telephone number 030 7072 0000-0 I encountered an additional barrier the customer service personnel refused to speak English greatly hindering communication and issue resolution I not only feel swindled by the excessive and unjustified charges but also abandoned by a customer service that should be committed to customer satisfaction and issue resolution I demand an immediate explanation and an appropriate solution to this situation This experience has been completely unacceptable and I will not hesitate to seek more reliable and transparent alternatives if this issue is not promptly and satisfactorily addressed

This company is the biggest scammer

This company is the biggest scammer ever The customer service is a joke and if you don t speak perfect german tough luck The billing goes crazy high without explanation and they don t explain how anything works You feel like a dumbass with them all the time I wish I was in the position to cancel the contract but I am not currently so I have to live with this hell for a couple more months