Givenergy Reviews

Had had x4 Givenergy batteries for

Had had x4 Givenergy batteries for around 3 years now the customer serive and tech support has been fast and efficent since day one thank you to all the Giveenerg stagg and most recently Jacon for assistanting with fw updates and sorting plant settings out

Spoke to Alexander at Give Energy on

Spoke to Alexander at Give Energy on Saturday about an issue with the battery on my solar system He managed to reboot it but it didn t stay on Alexander followed this up on Monday with an email to Send it Solar asking them to visit to resolve the issue Thank you Alexander for your proactive approach to this issue

When service matters

I was using the on line chat for support a colleague was due to leave work but made sure he passed me on to another colleague to ensure a successful resolution to my problem with my All in One That is great service All instructions given in a patient and friendly manner thanks

Great job

It was a bit of a shock when I realised that the battery in my solar system which had worked perfectly for almost three years suddenly didn t charge I read through all the documents I received related to the system but it didn t give me any clue as to what was wrong or what to do except to call GE Then when I called them and was told I had to send my request for help by e-mail I thought This is going to take an awfully long time to sort out Fortunately I was very wrong Nathaniel had the system back up and working within a couple of hours Great job by Nathaniel and it was a great relief to me

First class service from Nathaniel

Nathaniel was prompt and efficient in his responses He was most helpful in identifying and resolving the issues and promised to continue monitoring to ensure our system is working correctly First class service much appreciated

daily report updating

Requested information relating to daily report data received a reply within 24 hours so issue easily resolved Very good timely support Thanks Tom Dabbs

I had network connection issues so I

I had network connection issues so I sent them an email An hour or so later I received a reply from Tom Dabbs with a list of things to check and thankfully the first option worked Very helpful and reassuring Cheers Tom D

Nathaniel gave prompt and helpful

Nathaniel gave prompt and helpful service and the problem is now resolved Thanks