Gleam Reviews

Was all ready to give this company a higher score but I booked what I believed to be a one off clean The cleaner came and did a decent job although was very slow I then get an alert one email and text 24 hours before the time the cleaner came a week earlier Alert states that the cleaner is coming again in 24 hours I contacted support to say there must be an error as I only booked a one time clean Their response Sorry you booked a recurring and if you want to cancel then there will be a 12 cancellation charge becuase it s less than 48 hours before the sheduled time date Seem unreasonable I thought especially as they have no login to your account option the website to manage cleans That s the way it works is the gist of the reply from support I asked twice for them to please drop the cancellation charge as it only seems reasonable Eventually they dropped it But I m left with a very bad taste in my mouth about Gleam now Be warned

Cleaning was good although the cleaner didn t understand all my requests At first I was charged a hidden cancellation fee when I cancelled the service They refunded when I contacted them about it Their scheduling system is not very flexible but customer support is very responsive to help rescheduling

Our cleaner is very good and reliable The cost is very reasonable Communication with Gleam can be a bit slow and it would be a easier if you could use an app to see upcoming cleans change date etc

Cleaner was great on time good service 24h email notificationNo app only website - you need to have at least 20 bookings or you ll pay cancellation fee and there was no warning when you subscribing so risks are high- any communication via chat or email slow and not very convenient- no flexibility with service if you want to change time or go on holiday - one-appointment cancellation is 48h which is twice longer compared to other services - 3h service is minimum which is too much for 1 bedroom apartment

Call me twice a day trying to sell me their premium service they withhold their number so I can t block the calls I already answered once and told them I wasn t interested and yet they keep calling everyday as though if they annoy me as much as possible I ll give in and give them money to come to my house Baffling update As per below it seems I have been removed from the call list so I have reflected by increasing my review from 1 to 3 stars because I do appreciate that 1 star reviews can cause damage to a business and this was a case of intrusive and unsolicited sales rather than negligent service However it is not my responsibility to respond to a sales promotion by a company I said I wasnt interested on the phone but said it was fine to send me an email with the details I have checked the email and it said to contact them if i wanted a call back which I didnt Calls to my phone began again during working hours on the 24th at least once a day mostly twice a day until I left this review If I declined the call they would immediately try to call me again The below response is not absolution from such aggressive sales tactics it also implies I am not being sold something It is very much a sales process because the free premium service offer is on top of the usual rate I am still being asked to book and purchase a cleaning service I am being offered this because I was a customer very briefly many years ago and being offered a premium add-on for free the service appears to be some kind of bespoke cleaner matching service so you only get the good cleaners as opposed to the normal cleaners everyone else gets is the implication here