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Gleam Reviews

Gleam.cleaning | Trusted Home Cleaners

gleam.cleaning
3.60
134 reviews
Great Rating
Based on 134 user experiences

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Rated 3.60 out of 5 by 134 customers

All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ Positive Neutral Negative Reset Filter
AI Review Summary Based on 134 reviews

Gleam receives strong overall ratings, with many customers praising the quality of cleaning, convenience of booking, and professionalism of cleaners. Positive feedback highlights reliable service, thoroughness, and competitive pricing. Negative reviews emphasize issues with reliability, no-shows, hidden fees, and poor customer service. Mixed experiences are noted regarding communication responsiveness and consistency of cleaning standards across different cleaners.

What customers love
  • Convenient booking process
  • Professional and friendly cleaners
  • Competitive pricing
Common concerns
  • Unreliable scheduling
  • Hidden fees
  • Poor customer service

Last updated 3 months ago

B

Was all ready to give this company a

Was all ready to give this company a higher score but I booked what I believed to be a one off clean The cleaner came and did a decent job although was very slow I then get an alert one email and text 24 hours before the time the cleaner came a week earlier Alert states that the cleaner is coming again in 24 hours I contacted support to say there must be an error as I only booked a one time clean Their response Sorry you booked a recurring and if you want to cancel then there will be a 12 cancellation charge becuase it s less than 48 hours before the sheduled time date Seem unreasonable I thought especially as they have no login to your account option the website to manage cleans That s the way it works is the gist of the reply from support I asked twice for them to please drop the cancellation charge as it only seems reasonable Eventually they dropped it But I m left with a very bad taste in my mouth about Gleam now Be warned
N

Cleaning good Possible hidden fees

Cleaning was good although the cleaner didn t understand all my requests At first I was charged a hidden cancellation fee when I cancelled the service They refunded when I contacted them about it Their scheduling system is not very flexible but customer support is very responsive to help rescheduling
A

Our cleaner is very good and reliable

Our cleaner is very good and reliable The cost is very reasonable Communication with Gleam can be a bit slow and it would be a easier if you could use an app to see upcoming cleans change date etc
T

Risky compared to others

Cleaner was great on time good service 24h email notificationNo app only website - you need to have at least 20 bookings or you ll pay cancellation fee and there was no warning when you subscribing so risks are high- any communication via chat or email slow and not very convenient- no flexibility with service if you want to change time or go on holiday - one-appointment cancellation is 48h which is twice longer compared to other services - 3h service is minimum which is too much for 1 bedroom apartment
A

Call me twice a day trying to sell me

Call me twice a day trying to sell me their premium service they withhold their number so I can t block the calls I already answered once and told them I wasn t interested and yet they keep calling everyday as though if they annoy me as much as possible I ll give in and give them money to come to my house Baffling update As per below it seems I have been removed from the call list so I have reflected by increasing my review from 1 to 3 stars because I do appreciate that 1 star reviews can cause damage to a business and this was a case of intrusive and unsolicited sales rather than negligent service However it is not my responsibility to respond to a sales promotion by a company I said I wasnt interested on the phone but said it was fine to send me an email with the details I have checked the email and it said to contact them if i wanted a call back which I didnt Calls to my phone began again during working hours on the 24th at least once a day mostly twice a day until I left this review If I declined the call they would immediately try to call me again The below response is not absolution from such aggressive sales tactics it also implies I am not being sold something It is very much a sales process because the free premium service offer is on top of the usual rate I am still being asked to book and purchase a cleaning service I am being offered this because I was a customer very briefly many years ago and being offered a premium add-on for free the service appears to be some kind of bespoke cleaner matching service so you only get the good cleaners as opposed to the normal cleaners everyone else gets is the implication here

About Gleam

Gleam Cleaning cleans homes reliably and affordably for only £14.99 per hour. We pride ourselves on having great customer service combined with true quality.

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Frequently Asked Questions

Gleam Cleaning offers several tailored cleaning options: Gleam Home (£16.99 per hour, minimum 3 hours) for regular home cleaning, Gleam Express (from £17.99 per hour, minimum 2 hours) for smaller properties and holiday rentals, Gleam Specialist (from £32.99 per hour) for last-minute, deep, tenancy, move-in/move-out, and event cleaning, and Gleam for Business (from £16.99 per hour, minimum 3 hours) which is Public Health England compliant for offices, retail spaces, and galleries.

You can book a cleaning instantly online through the Gleam platform by specifying your location and desired time. The system supports one-off cleans, recurring bookings, and the ability to select the same cleaner for continuity. All appointments, payments, and management are handled via the online portal.

Yes, most services have a minimum booking time: Gleam Home and Gleam for Business require a minimum of 3 hours, while Gleam Express requires a minimum of 2 hours. Gleam Specialist services also typically require a minimum of 3 hours.

Yes, Gleam emphasizes a rigorous selection process, conducting face-to-face interviews, extensive vetting, and reference checks for all cleaners. The platform monitors performance through customer ratings and maintains a satisfaction guarantee.

It is recommended, especially for weekly or fortnightly repeat cleans, to be there for the first clean to meet the cleaner and provide any special instructions. However, you can also provide additional instructions during your booking if you cannot be present.

About Gleam

Gleam Cleaning: London’s Most Trusted Home Cleaning Service

Gleam.cleaning is a London-based home cleaning and housekeeping service built around reliability, affordability, and outstanding customer service. Operating under the promise of clear pricing and high-quality care, the platform provides professionally vetted cleaners who meet Defra and PHE compliant standards while always working at or above the living wage. The service holds an excellent Trustpilot rating and emphasizes a straightforward, transparent booking experience for clients across the city.

Simple, Online Booking and Management

The Gleam platform enables users to book cleaning appointments instantly by specifying location and time. The system supports one-off cleans, recurring bookings, and the ability to select the same cleaner for continuity. All appointments, payments, and management are handled online through a dedicated portal, making scheduling convenient and minimizing administrative effort for customers.

Service Offerings and Coverage

Gleam provides several tailored cleaning options to suit different needs:

  • Gleam Home:Priced at £16.99 per hour with a minimum of three hours, designed for regular home cleaning.
  • Gleam Express:From £17.99 per hour, aimed at smaller properties and holiday rentals with flexible scheduling.
  • Gleam Specialist:From £32.99 per hour, available for last-minute, deep, tenancy, move-in/move-out, and event cleaning.
  • Gleam for Business:Public Health England compliant cleaning for offices, retail spaces, and galleries, starting from £16.99 per hour with a minimum of three hours.

Service coverage extends across London, including areas such as Battersea, Camden, Clapham, Greenwich, Hackney, Hampstead, Islington, Notting Hill, Pimlico, Stratford, Wandsworth, and surrounding regions, as well as other UK cities including Manchester, Birmingham, Edinburgh, Brighton, and Cardiff.

Commitment to Quality and Trust

Gleam emphasizes a rigorous selection process, conducting face-to-face interviews, extensive vetting, and reference checks for all cleaners. The platform maintains a satisfaction guarantee, monitors performance through customer ratings, and offers 24/7 support with dedicated managers for repeat clients. The company also runs a referral program that rewards both existing and new customers with savings.

Social Responsibility and Customer Support

In partnership with Trees For Cities, Gleam contributes to air-cleaning initiatives in urban areas, aligning environmental responsibility with home care. Customer questions are supported through detailed FAQs covering topics such as attendance requirements, cleaning materials, and monitoring procedures, reinforcing transparency and ease of use.