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Gleam Reviews

Gleam.cleaning | Trusted Home Cleaners

gleam.cleaning
3.60
134 reviews
Great Rating
Based on 134 user experiences

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Rated 3.60 out of 5 by 134 customers

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AI Review Summary Based on 134 reviews

Gleam receives strong overall ratings, with many customers praising the quality of cleaning, convenience of booking, and professionalism of cleaners. Positive feedback highlights reliable service, thoroughness, and competitive pricing. Negative reviews emphasize issues with reliability, no-shows, hidden fees, and poor customer service. Mixed experiences are noted regarding communication responsiveness and consistency of cleaning standards across different cleaners.

What customers love
  • Convenient booking process
  • Professional and friendly cleaners
  • Competitive pricing
Common concerns
  • Unreliable scheduling
  • Hidden fees
  • Poor customer service

Last updated 3 months ago

C

Great booking website really good cleaner

We had a lovely cleaner who made lots of effort our flat was smelling great after she had been Nice and friendly definitely going to request for the same lady next time
S

Efficient booking service and a decent clean

Efficient booking service helps with people being busy and it is also flexible as I ve had to cancel rearrange a couple of times The cleaner is great and does a stand up job
S

Updated Customer service helped

Update Gleam have sorted this problem and come back to me with a solution I am now happy to recommend them for future services The cleaner we got was brilliant and we would love to her her back again But the customer service has been terrible I booked a one-off clean cleaner brilliant on-time and very efficient and all went fine Then to my surprise the company have arranged an ongoing weekly cleaning service which is unwanted and when I emailed to tell them they have made a mistake the response was a cheery nope sorry if you want to cancel you ll need to pay an extra 11 Since then they is a refusal to answer any of my follow up emails Avoid
V

My cleaner is great and does a thorough

My cleaner is great and does a thorough job The customer sercice is great when o want to changes days etc My only bug bear is I can t book for half hours as my flat only really needs 2 5hrs not 3 But other than that amazing
A

Very pleased

My cleaner arrived slightly late but totally made up for it by putting in her heart and soul into the job She worked diligently to make both the kitchen and bathroom sparkle Gleam is easy to book and very convenient I totally recommend it
L

extremely happy with my cleaner

I am so extremely happy with my cleaner She is the best trustworthy reliable thorough just like my mum would clean booking service also very convenient despite a bit of a delay at the start to find a suitable recurring appointment Very satisfied and would highly recommend
S

Really efficient operating system and a vetmry proffesional service

Really efficient at creating bookings changing and dance long then and also invoicing Our cleaners have all been very professional punctual and respectful of our home For the price we pay the quality of the work and warmth of the service we receive makes this arrangement an absolute bargain
L

All great so far 1 booking

Have only used Gleam once so far but I ve been happy with the service and have set up a rolling monthly appointment Website is easy to use and customer service are very quick to get back to you if you need to make any changes The cleaner was prompt and very efficient and thorough Certainly planning to carry on with the service and see how it goes
H

Overall good performance but varied quality of cleaners

This is the fourth time we are using Gleam s service since 2017 For the first time our cleaner didn t turn up and cancelled our appointment The second and third time were fairly clean The fourth time was great as our cleaner was quick detail oriented and polite We d like him come back again The only drawback overall is the varied quality of cleaners If they turn up it s usually fine but punctuality is an issue
T

I have struggled to find companies

I have struggled to find companies willing to do one-off cleans for smaller properties many have 3 hour minimums the only 2 I have found have been Gleam and Housekeep of which Gleam have been much more reliable There is no choice of trying to book in the same cleaner as previously and as such the cleans I have got have varied in quality depending on the cleaner but they have never disappointed and have always been between satisfactory and excellent

About Gleam

Gleam Cleaning cleans homes reliably and affordably for only £14.99 per hour. We pride ourselves on having great customer service combined with true quality.

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Frequently Asked Questions

Gleam Cleaning offers several tailored cleaning options: Gleam Home (£16.99 per hour, minimum 3 hours) for regular home cleaning, Gleam Express (from £17.99 per hour, minimum 2 hours) for smaller properties and holiday rentals, Gleam Specialist (from £32.99 per hour) for last-minute, deep, tenancy, move-in/move-out, and event cleaning, and Gleam for Business (from £16.99 per hour, minimum 3 hours) which is Public Health England compliant for offices, retail spaces, and galleries.

You can book a cleaning instantly online through the Gleam platform by specifying your location and desired time. The system supports one-off cleans, recurring bookings, and the ability to select the same cleaner for continuity. All appointments, payments, and management are handled via the online portal.

Yes, most services have a minimum booking time: Gleam Home and Gleam for Business require a minimum of 3 hours, while Gleam Express requires a minimum of 2 hours. Gleam Specialist services also typically require a minimum of 3 hours.

Yes, Gleam emphasizes a rigorous selection process, conducting face-to-face interviews, extensive vetting, and reference checks for all cleaners. The platform monitors performance through customer ratings and maintains a satisfaction guarantee.

It is recommended, especially for weekly or fortnightly repeat cleans, to be there for the first clean to meet the cleaner and provide any special instructions. However, you can also provide additional instructions during your booking if you cannot be present.

About Gleam

Gleam Cleaning: London’s Most Trusted Home Cleaning Service

Gleam.cleaning is a London-based home cleaning and housekeeping service built around reliability, affordability, and outstanding customer service. Operating under the promise of clear pricing and high-quality care, the platform provides professionally vetted cleaners who meet Defra and PHE compliant standards while always working at or above the living wage. The service holds an excellent Trustpilot rating and emphasizes a straightforward, transparent booking experience for clients across the city.

Simple, Online Booking and Management

The Gleam platform enables users to book cleaning appointments instantly by specifying location and time. The system supports one-off cleans, recurring bookings, and the ability to select the same cleaner for continuity. All appointments, payments, and management are handled online through a dedicated portal, making scheduling convenient and minimizing administrative effort for customers.

Service Offerings and Coverage

Gleam provides several tailored cleaning options to suit different needs:

  • Gleam Home:Priced at £16.99 per hour with a minimum of three hours, designed for regular home cleaning.
  • Gleam Express:From £17.99 per hour, aimed at smaller properties and holiday rentals with flexible scheduling.
  • Gleam Specialist:From £32.99 per hour, available for last-minute, deep, tenancy, move-in/move-out, and event cleaning.
  • Gleam for Business:Public Health England compliant cleaning for offices, retail spaces, and galleries, starting from £16.99 per hour with a minimum of three hours.

Service coverage extends across London, including areas such as Battersea, Camden, Clapham, Greenwich, Hackney, Hampstead, Islington, Notting Hill, Pimlico, Stratford, Wandsworth, and surrounding regions, as well as other UK cities including Manchester, Birmingham, Edinburgh, Brighton, and Cardiff.

Commitment to Quality and Trust

Gleam emphasizes a rigorous selection process, conducting face-to-face interviews, extensive vetting, and reference checks for all cleaners. The platform maintains a satisfaction guarantee, monitors performance through customer ratings, and offers 24/7 support with dedicated managers for repeat clients. The company also runs a referral program that rewards both existing and new customers with savings.

Social Responsibility and Customer Support

In partnership with Trees For Cities, Gleam contributes to air-cleaning initiatives in urban areas, aligning environmental responsibility with home care. Customer questions are supported through detailed FAQs covering topics such as attendance requirements, cleaning materials, and monitoring procedures, reinforcing transparency and ease of use.