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Gleam Reviews

Gleam.cleaning | Trusted Home Cleaners

gleam.cleaning
3.60
134 reviews
Great Rating
Based on 134 user experiences

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Rated 3.60 out of 5 by 134 customers

All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ Positive Neutral Negative Reset Filter
AI Review Summary Based on 134 reviews

Gleam receives strong overall ratings, with many customers praising the quality of cleaning, convenience of booking, and professionalism of cleaners. Positive feedback highlights reliable service, thoroughness, and competitive pricing. Negative reviews emphasize issues with reliability, no-shows, hidden fees, and poor customer service. Mixed experiences are noted regarding communication responsiveness and consistency of cleaning standards across different cleaners.

What customers love
  • Convenient booking process
  • Professional and friendly cleaners
  • Competitive pricing
Common concerns
  • Unreliable scheduling
  • Hidden fees
  • Poor customer service

Last updated 3 months ago

N

Gleam basically do what it says on the tin just hope you don t need to speak to someone or make a complaint

I provided feedback regarding the cleaner Gleem provided on 2 occasions for which I have never received a response There s no telephone number for the customer services if there is one and the email request for a call back doesn t seem to actually result in a call back The had no hesitation collecting the payment this evening though To be clear I m not looking for a free clean I would like someone to call me back to discuss arranging a new cleaner who I can trust will clean my house and will be proud of their work I d rather not have to ask them to redo things because they haven t been thorough Looking forward to seeing what kind of response Gleem will provide Update After I posted this review I got an email from Gleam apologising for not responding sooner due to weekend backlog They agreed to change my cleaner and refund 1 hour of cleaning The following day I got a call from them and we discussed what had happened and reconfirmed that I would be happy with a new cleaner and the refund was a welcome bonus I received an email last night asking if I would remove my review on the basis that I was happy with the outcome of my complaint to which I responded that I would update my review and provided I was satisfied with the new cleaner I would change the rating I initially gave 1 star Second update as agreed gleam refunded 1 hour of cleaning and has changed my regular cleaner So far so good It s just disappointing that it took a bad trust pilot review to get some kind of action
M

The cleaner did a great job and was

The cleaner did a great job and was very friendly but she showed up an hour and a half late due to a cancellation that I wasn t notified about
I

Easy to schedule appointments harder to communicate with

Easy to schedule appointments and pay but they are hard to communicate with We have had 2 cleaners and they have cleaned to a good standard although it has been hard to communicate with the cleaners themselves due to language barriers
A

First appointment made online got

First appointment made online got cancelled last minute by Gleam without replacement so that was unexpected incovenient as I had made plans to stay home However after I have inquired Gleam was willing to offer one free hour as compensation
O

Cleaner fine customer service from company poor

The original cleaner we had was very good and thought for herself The new one does not think for herself but does a reasonable job The lack of having a number to call to get hold of the company is appalling How on earth do we report an emergency should there be one
N

Good service once prompted

Was skeptical when booking due to all the bad reviews concerning cancellations the day before or last minute Had booked a one off cleaning and was sent a confirmation that my cleaner was booked the day before the appointment i got an email saying the cleaning is cancelled as a cleaner could not be found I had put up a bad review on here and Gleam took action and called me and found a replacement cleaner The cleaner was excellent and I am looking to book with them for regular weekly cleans
S

2-3 Star really

2-3 Star really We ve had 3 different cleaners Only one was good The others adequate - lots of dirt on floors even after a hoover and a mop for instance Not v reliable either Approx 1 month gap over Xmas when no one available Quite a lot of cancellations and late shows outside of that I think i ve found much better more reliable people by just finding individuals who get all the cash on gumtree etc sorry gleam
A

Convenient booking service poor quality of cleaning

Very good service from the booking team and convenient to pay by direct debit However the quality of the cleaning service itself is average at best and has been deteriorating Last weekend it didn t even look like the bedroom had been hoovered there was a cobweb in the corner and the kitchen counters weren t properly wiped Whether I use this service again will depend on how the team responds to this complaint
N

Don t judge a book by its cover things can turn out better than you expect

Besides cleaning - the most important thing for a cleaning service is reliability This company failed to do that due to a management error However I have to say that they hav made up for it in terms of responsiveness and client service So the second thing one needs in a cleaning service - is great customer satisfaction and care I have since had a clean and will be using Gleam Clean again
O

OK for domestic do not use end of tenancy

I had one Gleam clean for a regular domestic cleaning in my previous flat The cleaner arrived on time worked hard and did a great job I had no problems with them My second booking was for a specialist clean end of tenancy This is twice the price of the domestic clean 28p h for the specialist and is specifically marketed for this type of clean I provided all required materials oven degreaser cloths Viakal hoovers etc and booked a 5 hour specialist clean for my 2 bedroom flat I had the specialist clean on 5 10 22 and had already moved out of the flat so it was empty The inventory came back on 13 10 22 as being cleaned to a domestic standard and I had monies from my deposit deducted My deposit was not deducted for any other reason only the standard of cleaning I raised the issue with Gleam on 14 10 22 and they responded quickly asking for the report so I replied and attached the report as a PDF the same day Since then I haven t heard back from Gleam even though I have been following up with them to get an acknowledgement of receipt Overall I d say they are fine for a simple domestic clean but - If you need a specialist or deep clean or- If you need to get in touch with them about a problem then look elsewhere EDIT As of November 25th in spite of Gleam s comment below nobody has been in touch about any investigation Therefore I assume no investigation is actually happening I stand by my original review OK for a regular domestic clean but steer clear for a specialist clean and good luck resolving any issues

About Gleam

Gleam Cleaning cleans homes reliably and affordably for only £14.99 per hour. We pride ourselves on having great customer service combined with true quality.

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Frequently Asked Questions

Gleam Cleaning offers several tailored cleaning options: Gleam Home (£16.99 per hour, minimum 3 hours) for regular home cleaning, Gleam Express (from £17.99 per hour, minimum 2 hours) for smaller properties and holiday rentals, Gleam Specialist (from £32.99 per hour) for last-minute, deep, tenancy, move-in/move-out, and event cleaning, and Gleam for Business (from £16.99 per hour, minimum 3 hours) which is Public Health England compliant for offices, retail spaces, and galleries.

You can book a cleaning instantly online through the Gleam platform by specifying your location and desired time. The system supports one-off cleans, recurring bookings, and the ability to select the same cleaner for continuity. All appointments, payments, and management are handled via the online portal.

Yes, most services have a minimum booking time: Gleam Home and Gleam for Business require a minimum of 3 hours, while Gleam Express requires a minimum of 2 hours. Gleam Specialist services also typically require a minimum of 3 hours.

Yes, Gleam emphasizes a rigorous selection process, conducting face-to-face interviews, extensive vetting, and reference checks for all cleaners. The platform monitors performance through customer ratings and maintains a satisfaction guarantee.

It is recommended, especially for weekly or fortnightly repeat cleans, to be there for the first clean to meet the cleaner and provide any special instructions. However, you can also provide additional instructions during your booking if you cannot be present.

About Gleam

Gleam Cleaning: London’s Most Trusted Home Cleaning Service

Gleam.cleaning is a London-based home cleaning and housekeeping service built around reliability, affordability, and outstanding customer service. Operating under the promise of clear pricing and high-quality care, the platform provides professionally vetted cleaners who meet Defra and PHE compliant standards while always working at or above the living wage. The service holds an excellent Trustpilot rating and emphasizes a straightforward, transparent booking experience for clients across the city.

Simple, Online Booking and Management

The Gleam platform enables users to book cleaning appointments instantly by specifying location and time. The system supports one-off cleans, recurring bookings, and the ability to select the same cleaner for continuity. All appointments, payments, and management are handled online through a dedicated portal, making scheduling convenient and minimizing administrative effort for customers.

Service Offerings and Coverage

Gleam provides several tailored cleaning options to suit different needs:

  • Gleam Home:Priced at £16.99 per hour with a minimum of three hours, designed for regular home cleaning.
  • Gleam Express:From £17.99 per hour, aimed at smaller properties and holiday rentals with flexible scheduling.
  • Gleam Specialist:From £32.99 per hour, available for last-minute, deep, tenancy, move-in/move-out, and event cleaning.
  • Gleam for Business:Public Health England compliant cleaning for offices, retail spaces, and galleries, starting from £16.99 per hour with a minimum of three hours.

Service coverage extends across London, including areas such as Battersea, Camden, Clapham, Greenwich, Hackney, Hampstead, Islington, Notting Hill, Pimlico, Stratford, Wandsworth, and surrounding regions, as well as other UK cities including Manchester, Birmingham, Edinburgh, Brighton, and Cardiff.

Commitment to Quality and Trust

Gleam emphasizes a rigorous selection process, conducting face-to-face interviews, extensive vetting, and reference checks for all cleaners. The platform maintains a satisfaction guarantee, monitors performance through customer ratings, and offers 24/7 support with dedicated managers for repeat clients. The company also runs a referral program that rewards both existing and new customers with savings.

Social Responsibility and Customer Support

In partnership with Trees For Cities, Gleam contributes to air-cleaning initiatives in urban areas, aligning environmental responsibility with home care. Customer questions are supported through detailed FAQs covering topics such as attendance requirements, cleaning materials, and monitoring procedures, reinforcing transparency and ease of use.