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Gleam Reviews

Gleam.cleaning | Trusted Home Cleaners

gleam.cleaning
3.60
134 reviews
Great Rating
Based on 134 user experiences

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Rated 3.60 out of 5 by 134 customers

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AI Review Summary Based on 134 reviews

Gleam receives strong overall ratings, with many customers praising the quality of cleaning, convenience of booking, and professionalism of cleaners. Positive feedback highlights reliable service, thoroughness, and competitive pricing. Negative reviews emphasize issues with reliability, no-shows, hidden fees, and poor customer service. Mixed experiences are noted regarding communication responsiveness and consistency of cleaning standards across different cleaners.

What customers love
  • Convenient booking process
  • Professional and friendly cleaners
  • Competitive pricing
Common concerns
  • Unreliable scheduling
  • Hidden fees
  • Poor customer service

Last updated 3 months ago

C

Delighted with my booked cleaner

Delighted with my booked cleaner She was excellent so hard working work was brilliant and she even stayed a little later than booked to finish despite me telling her to go What a great work ethic It s also been so seamless making the booking the website is so easy to use and you receive reminders and can login and manage everything online I m so pleased
A

Good quality cleaners and very

Good quality cleaners and very reasonable prices Have had a few one off cleans with Gleam now and have always been happy with the results
A

Friendly and polite cleaner

Friendly and polite cleaner arrived on time and the clean was thoroughly done with extra touches which were much appreciated
R

Impressed with their service

Impressed with their service The cleaning team was punctual thorough and professional My home has never looked this spotless They paid attention to every detail leaving everything sparkling clean Great value for the price Highly recommend this company for anyone needing top-notch cleaning services Will definitely use them again
J

My prayers have been answered

My prayers have been answered Have had so much trouble organising a decent cleaning company in London Finally have organised a fortnightly booking with an easy to use system and cleaner is fantastic She communicates asks me if I m happy and takes feedback without attitude The house is spotless when I come home from work and I genuinely look forward to coming home on the days she s booked in Thanks Amelia and Gleam
M

I have been using Gleam for a while now

I have been using Gleam for a while now and have always received good cleaners who arrive on time and do a great job I use the one time service as that works best for me and although a little more expensive it suits my irregular schedule as I can t commit to the same day and time each week The service works well and they try to send the same cleaners I ve had before if they are available There has been an odd occasion where a cleaner can t make it due to TfL works or illness but that is to be expected with a service such as this in any case the Gleam Team are always at hand to reorganise if anything goes wrong and have always been very polite and helpful Special shout out to Izzy who is always fantastic
E

I have a weekly cleaner with Jesmeen

I have a weekly cleaner with Jesmeen for the last few months and has been a great experience so far Jesmeen always arrives on time does a great job and checks in with me regularly for any specifics I might have The place is always sparkling after she s been as well as ironing done and beds changed Would highly recommend Gleam
S

Has been a pleasure booking with Gleam

Has been a pleasure booking with Gleam over the last number of months Good quality cleaning at a decent price I am moving from London now but would recommend and book again if I return
S

Nothing but praise for the Gleam Team

Nothing but praise for the Gleam Team Have had a number of cleans with Gleam now and never had an issue Cleaners are always punctual polite and leave my home sparkling I would highly recommend the service for anyone seeking a reliable and competitively priced offering
J

Have had such a good experience with

Have had such a good experience with Gleam recently and I cannot do anything but commend the cleaners and customer service team I had to book a moving out tenancy clean after one of the other outfits let me down I contacted Gleam and they were responsive got in touch to understand my requirements and talked me through the online booking process The cleaners showed up punctually and did a great job and at a lower price than I had originally booked with the other company Thanks again Gleam for a job well done spotless

About Gleam

Gleam Cleaning cleans homes reliably and affordably for only £14.99 per hour. We pride ourselves on having great customer service combined with true quality.

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Frequently Asked Questions

Gleam Cleaning offers several tailored cleaning options: Gleam Home (£16.99 per hour, minimum 3 hours) for regular home cleaning, Gleam Express (from £17.99 per hour, minimum 2 hours) for smaller properties and holiday rentals, Gleam Specialist (from £32.99 per hour) for last-minute, deep, tenancy, move-in/move-out, and event cleaning, and Gleam for Business (from £16.99 per hour, minimum 3 hours) which is Public Health England compliant for offices, retail spaces, and galleries.

You can book a cleaning instantly online through the Gleam platform by specifying your location and desired time. The system supports one-off cleans, recurring bookings, and the ability to select the same cleaner for continuity. All appointments, payments, and management are handled via the online portal.

Yes, most services have a minimum booking time: Gleam Home and Gleam for Business require a minimum of 3 hours, while Gleam Express requires a minimum of 2 hours. Gleam Specialist services also typically require a minimum of 3 hours.

Yes, Gleam emphasizes a rigorous selection process, conducting face-to-face interviews, extensive vetting, and reference checks for all cleaners. The platform monitors performance through customer ratings and maintains a satisfaction guarantee.

It is recommended, especially for weekly or fortnightly repeat cleans, to be there for the first clean to meet the cleaner and provide any special instructions. However, you can also provide additional instructions during your booking if you cannot be present.

About Gleam

Gleam Cleaning: London’s Most Trusted Home Cleaning Service

Gleam.cleaning is a London-based home cleaning and housekeeping service built around reliability, affordability, and outstanding customer service. Operating under the promise of clear pricing and high-quality care, the platform provides professionally vetted cleaners who meet Defra and PHE compliant standards while always working at or above the living wage. The service holds an excellent Trustpilot rating and emphasizes a straightforward, transparent booking experience for clients across the city.

Simple, Online Booking and Management

The Gleam platform enables users to book cleaning appointments instantly by specifying location and time. The system supports one-off cleans, recurring bookings, and the ability to select the same cleaner for continuity. All appointments, payments, and management are handled online through a dedicated portal, making scheduling convenient and minimizing administrative effort for customers.

Service Offerings and Coverage

Gleam provides several tailored cleaning options to suit different needs:

  • Gleam Home:Priced at £16.99 per hour with a minimum of three hours, designed for regular home cleaning.
  • Gleam Express:From £17.99 per hour, aimed at smaller properties and holiday rentals with flexible scheduling.
  • Gleam Specialist:From £32.99 per hour, available for last-minute, deep, tenancy, move-in/move-out, and event cleaning.
  • Gleam for Business:Public Health England compliant cleaning for offices, retail spaces, and galleries, starting from £16.99 per hour with a minimum of three hours.

Service coverage extends across London, including areas such as Battersea, Camden, Clapham, Greenwich, Hackney, Hampstead, Islington, Notting Hill, Pimlico, Stratford, Wandsworth, and surrounding regions, as well as other UK cities including Manchester, Birmingham, Edinburgh, Brighton, and Cardiff.

Commitment to Quality and Trust

Gleam emphasizes a rigorous selection process, conducting face-to-face interviews, extensive vetting, and reference checks for all cleaners. The platform maintains a satisfaction guarantee, monitors performance through customer ratings, and offers 24/7 support with dedicated managers for repeat clients. The company also runs a referral program that rewards both existing and new customers with savings.

Social Responsibility and Customer Support

In partnership with Trees For Cities, Gleam contributes to air-cleaning initiatives in urban areas, aligning environmental responsibility with home care. Customer questions are supported through detailed FAQs covering topics such as attendance requirements, cleaning materials, and monitoring procedures, reinforcing transparency and ease of use.