Go-assist Reviews

Go Assist - Affordable, Reliable Home Repairs + Installs

go-assist.co.uk
3.57
139 reviews
Great Rating
Based on 139 user experiences

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Rated 3.57 out of 5 by 139 Happy Customers

43.2%
13.7%
14.4%
14.4%
14.4%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 139 reviews

Customers consistently praise the professionalism, friendliness, and efficiency of Go-assist engineers and support staff, with many highlighting quick resolutions and clear communication. Conversely, numerous reviews criticize high-pressure sales tactics, unexpected costs, and issues with booking coordination and insurance mandates. Several reports also detail misleading information about pricing, delays in service, and dissatisfaction with follow-up charges.

What customers love
  • Professional engineers
  • Quick response time
  • Clear communication
  • Helpful support
  • Efficient repairs
Common concerns
  • High-pressure sales
  • Unexpected charges
  • Booking issues
  • Mandatory insurance
  • Misleading information

Last updated 1 month ago

A

I was lucky the Engineer was great and

I was lucky the Engineer was great and I have used him before while working for another provider BUT part cost was charged at 78 60 when the cost from Bosch is 22 13 can be bought on Internet for less Go Assist response - they are entitled to charge an extra admin fee - read the terms and conditions Seems they think they can charge what they like and use the process to disguise how they overcharge Beware
T

Messy process and poor availability

Lots of little issues with systems confusing whether it was my home or rental property where the appliance was faulty It took lots of calls to get that straight It then took a day to get a booking which was a week ahead rather than the next day originally indicated on their website If I d known that I would have gone elsewhere The staff are very helpful but the systems and processes seem to be pretty lousy
R

Does not include parts cost on the one-off payment method

If you don t purchase the insurance product only the single repair it does not cover the parts only labour this is not clear when booking nasty shock when the engineer arrived Other repair services do include the parts at a slightly higher price
J

Call out charge is steep

An engineer came to look at my tumble dryer today no advance notification as stated in the comms Opened the door tried to turn the drum - drums seized and out the door he went That was the level of inspection 5 mins max 130 thank you very much I could ve told them that - rip-off UPDATE 19 12 23 Despite requesting my contact details no one has reached out to contact me from the company FINAL UPDATE 04 01 24 I was contacted by a representative today who was very apologetic and offered a partial refund to compensate for the poor communication I m still not convinced the call out charge represents good value but it is up to you to decide
H

Had to re-enter details multiple times

Had to re-enter details multiple times as no clear indications of what info required or use of 60 character limit to describe fault Extremely frustrating And misleading info on pricing That the apparently cheaper 99 fee adds a year of insurance so is in fact more than 200 Should just state the full fee upfront Otherwise is a misrepresentation
M

Natalie was polite in her call and

Natalie was polite in her call and explained well however she was far to pushy trying to sell me insurance I didn t want or need despite saying no thank you on more than one occasion she continued with the hard sell I made it clear I did not want to sign up to any members club did not want auto renewal or any over priced insurance really annoying the engineer who contacted us and came was very good and helpful shame about the hard sell learn to listen to your customers and take no for an answer
J

Not Great assistance from Go Assist

Curtis was extremely helpful and efficient and took time to book in the correct repair for my appliance He was a great ambassador for Go Assist Three days later I have cancelled my repair with Go Assist I was told I would be able to choose a day for the repair which is in theory very useful So I requested a day when I m not at work having been reassured by the agent this would be fine Then I was emailed another date for the appointment which is on a work day-no good After a long wait for a reply I was told an engineer could not be provided in my area for the requested day despite the blurb on the advert
H

Engineer theappliancefixers 5star Go Assist 0

The dishwasher engineer gets 5 stars He was excellent So why only 2 stars Go Assist booked appliance fixers on a day I did not nominate and couldn t do I sent two texts and one email which were all ignored I sorted out the new date by myself by contacting the first engineer identified OK so Go Assist did provide his phone number not theirs though Theappliancefixers used by Go Assist contacted me after first failing to do so because of a power cut at their office and did all they could I gave a low rating on Trustpilot to which Go Assist gave a nebulous response saying that they had made the arrangements They didn t get it right first time and it was me who had to make the arrangements I won t use Go Assist again would you
S

Booking a repair was a Fiasco

Booking a repair with go assist was a complete failure I booked a date that worked for me as I could wfh to meet repair man The date was changed at last minute and hence I provided details for my son to repair man as I wasn t going to be home On the day repairman showed up early but didn t call my son after I told him my front door wasn t working When I realized at lunch time that I had a failed call from repairman and called him he said he would try to come back later When I checked at end of day he said to call go assist office again When I did they said he would come back provided I paid an additional 99 pounds after I had paid 149 already
L

Good Customer Service shame about the engineer

Customer Service from George was excellent yes he was clearly working on commission to sell warranties which I didn t take but still very friendly and proficient However I have given two stars as the engineer Steve P was very unpleasant He was rude lazy and misogynistic He wouldn t move the appliance or look for the electric socket I have a broken leg so not in a position to do this myself Thankfully I had a builder round at the time who did this for him the engineer then pushed the fridge on my builders legs when he was behind looking for the electrics He stayed for 5 minutes the builder watched and told me he tested a few electrics but didn t see much else He then declared a few parts broken and Wouldn t explain what they were to me I got the sense this was because clearly a woman wouldn t understand I will get my fridge fixed but certainly not with this company as I do not want this man back in my house What a shame as Customer Service were very friendly

About Go-assist

The UK's go-to for home services: appliance repairs, boiler repairs, electrical repairs + plumbing. Same day + next day service. Book online! Your home matters.

United States

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Frequently Asked Questions

Go Assist offers a wide range of home services including appliance repairs, boiler repairs, electrical repairs, plumbing, pest control, locksmith support, and installation or replacement services for items like light fittings, toilets, and showers. They also provide landlord-specific services such as boiler services, EPCs, and EICRs.

Go Assist focuses on rapid response times, offering same day or next day repairs with an impressive engineer response time and a high first-time fix rate.

Yes, Go Assist offers services tailored for landlords, including boiler services, EPCs, and EICRs to help meet regulatory requirements for rented properties.

Go Assist works directly with large brands such as Whirlpool, Miele, Hotpoint, Maytag, and Indesit, ensuring access to quality parts and expertise.

Yes, Go Assist aims to provide a hassle-free service with no hidden bills. Customers can track their repair progress online through the 'Track My Repair' feature for full visibility.

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About Go-assist

Go Assist: Affordable, Reliable Home Repairs + Installs

Go Assistis a UK-based home service provider specializing in appliance repairs, boiler repairs, electrical repairs, and plumbing. Operating from go-assist.co.uk, the company positions itself as the UK's go-to for home services, offering same day and next day service for a wide range of domestic issues. The platform allows users to book a repair online quickly.

The company serves as a one-stop solution for homeowners and landlords, addressing common household breakdowns. Services include plumbing, electrical work, appliance repairs, boiler services, pest control, and locksmith support. Go Assist also offers installation and replacement services for items such as light fittings, toilets, and showers, aiming to make home improvements an easy, stress-free process.

Quick & Easy Repairs for Home Breakdowns

Go Assist focuses on rapid response times, with engineers available for same day or next day repairs. The company emphasizes a high first-time fix rate and an impressive engineer response time. Their vetted and approved engineers are dispatched to resolve issues the first time, reducing stress for customers.

For landlords, Go Assist provides services to help meet regulatory requirements, including boiler services, EPCs, and EICRs in rented properties. The company works directly with large brands such as Whirlpool, Miele, Hotpoint, Maytag, and Indesit, ensuring access to quality parts and expertise.

Hassle-Free Service and Transparency

Go Assist aims to eliminate the hassle of finding reliable help. The mission is to provide a quick, reliable service with no hidden bills. Customers can track their repair progress online through the "Track My Repair" feature, offering visibility at every step. The platform is designed to simplify the repair process from booking to completion.

The website uses cookies to enhance user experience, analyze usage, and assist with marketing. Users can manage preferences or accept all cookies to continue using the site. Go Assist is a trading name of BIG Warranties Limited, authorized and regulated by the Financial Conduct Authority (FRN No. 798998). BIG Warranties Limited is registered at Unit 17, Branksome Business Park, Bourne Valley Road, Poole, BH12 1DW.

Additional Services and Support

Beyond repairs, Go Assist offers boiler installations, plumbing installations, and electrical installations. The site includes resources such as FAQs, service terms and conditions, a privacy and communications policy, and a price match guarantee. Customers also have the option to buy new appliances or access help through the support section.