Go-assist Reviews

Go Assist - Affordable, Reliable Home Repairs + Installs

go-assist.co.uk
3.57
139 reviews
Great Rating
Based on 139 user experiences

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Rated 3.57 out of 5 by 139 Happy Customers

43.2%
13.7%
14.4%
14.4%
14.4%
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AI Review Summary Based on 139 reviews

Customers consistently praise the professionalism, friendliness, and efficiency of Go-assist engineers and support staff, with many highlighting quick resolutions and clear communication. Conversely, numerous reviews criticize high-pressure sales tactics, unexpected costs, and issues with booking coordination and insurance mandates. Several reports also detail misleading information about pricing, delays in service, and dissatisfaction with follow-up charges.

What customers love
  • Professional engineers
  • Quick response time
  • Clear communication
  • Helpful support
  • Efficient repairs
Common concerns
  • High-pressure sales
  • Unexpected charges
  • Booking issues
  • Mandatory insurance
  • Misleading information

Last updated 1 month ago

B

Don t read a book by its cover

Very helpful MaraAfter all the help that turned out to be not completed in 48 hrs or the fact he mixed up my bank card rather than credit to pay 190 my fix date wait for it 26 08 ffs Called got a poor man who got more than an earful he has put us on a cancellation list profusely apologies for the dishonesty Nothing I can do now lucky I have no kids
H

Your employee was very confusing adding

Your employee was very confusing adding extra costs once I had agreed a contractShe also said call out would be within 2 working days which is why I booked but was then told it could be longer and if I cancelled I would still be charged Very annoying and wouldn t recommend
C

Booking process needs improvement

Booking process seemed fine but a visit was booked for a Saturday when the tradesman doesn t work Saturdays If he had not told me himself ahead of time I would have waited in all day on Saturday for no reason Not 1 star because when I rang GoAssist the staff were very helpful
G

Very expensive repair

Very expensive repair Man arrived 07 30 departed 07 45 COST 129 Not very good V F M All he did was poke a very small screwdriver up into dispenser drawer I thought he might have investigated further as to partial blockage
S

Was very helpful understanding of my

Total rip off Promised me next day repair But I had 2 pay up front The sum of 89 Then 9 per month for guarantee for a 12month But when I cancelled their service s it takes them over 5 working day to pay you back People should never have to pay up front Wrong in every way possible
N

The engineer was nice and friendly and

The engineer was nice and friendly and explained things really well but when my fridge was defrosted the water was left to go all over the floor I have underfloor heating which can be damaged by this I had to clear this up as well as other mess such as the rubbish left in the sink I think the engineers should have towels etc or ask for them so this doesn t happen in someone s property
A

Business model all designed to make as

Business model all designed to make as much money out of you as possible Direct debit agreement received even though I didn t go ahead with repair with Go Assist Today none of the phone numbers given to me work I m having to spend ages ensuring I m not paying for things I no longer need want
M

First engineer not qualified to rectify

First engineer not qualified to rectify fault or order part waited for three weeks for part to be fitted as we did not realise that the first engineer had not had request for part authorised Second engineer had no history so started again and ordered part and we now have to wait a further three weeks We have been without an oven since 13th May We live in hope as already paid insurance back in May
A

Not a good experience

Needed someone to come and repair our washing machine Paid 125 upfront and called the next day by a polite person saying they had no one in our area we do live in a remote location so would we pay another 185 for an upgrade to use another company When declined we were asked for the reason for declining Refund was given immediately though
M

No coordination with my booking

There was a delay in getting back to me after an online booking I then spoke directly and said I was at the doctors and then at a funeral Thursday and Friday Despite giving this information I was given an unspecified time slot on Friday I have tried to rearrange but the number I have been given is continually engaged

About Go-assist

The UK's go-to for home services: appliance repairs, boiler repairs, electrical repairs + plumbing. Same day + next day service. Book online! Your home matters.

United States

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Frequently Asked Questions

Go Assist offers a wide range of home services including appliance repairs, boiler repairs, electrical repairs, plumbing, pest control, locksmith support, and installation or replacement services for items like light fittings, toilets, and showers. They also provide landlord-specific services such as boiler services, EPCs, and EICRs.

Go Assist focuses on rapid response times, offering same day or next day repairs with an impressive engineer response time and a high first-time fix rate.

Yes, Go Assist offers services tailored for landlords, including boiler services, EPCs, and EICRs to help meet regulatory requirements for rented properties.

Go Assist works directly with large brands such as Whirlpool, Miele, Hotpoint, Maytag, and Indesit, ensuring access to quality parts and expertise.

Yes, Go Assist aims to provide a hassle-free service with no hidden bills. Customers can track their repair progress online through the 'Track My Repair' feature for full visibility.

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About Go-assist

Go Assist: Affordable, Reliable Home Repairs + Installs

Go Assistis a UK-based home service provider specializing in appliance repairs, boiler repairs, electrical repairs, and plumbing. Operating from go-assist.co.uk, the company positions itself as the UK's go-to for home services, offering same day and next day service for a wide range of domestic issues. The platform allows users to book a repair online quickly.

The company serves as a one-stop solution for homeowners and landlords, addressing common household breakdowns. Services include plumbing, electrical work, appliance repairs, boiler services, pest control, and locksmith support. Go Assist also offers installation and replacement services for items such as light fittings, toilets, and showers, aiming to make home improvements an easy, stress-free process.

Quick & Easy Repairs for Home Breakdowns

Go Assist focuses on rapid response times, with engineers available for same day or next day repairs. The company emphasizes a high first-time fix rate and an impressive engineer response time. Their vetted and approved engineers are dispatched to resolve issues the first time, reducing stress for customers.

For landlords, Go Assist provides services to help meet regulatory requirements, including boiler services, EPCs, and EICRs in rented properties. The company works directly with large brands such as Whirlpool, Miele, Hotpoint, Maytag, and Indesit, ensuring access to quality parts and expertise.

Hassle-Free Service and Transparency

Go Assist aims to eliminate the hassle of finding reliable help. The mission is to provide a quick, reliable service with no hidden bills. Customers can track their repair progress online through the "Track My Repair" feature, offering visibility at every step. The platform is designed to simplify the repair process from booking to completion.

The website uses cookies to enhance user experience, analyze usage, and assist with marketing. Users can manage preferences or accept all cookies to continue using the site. Go Assist is a trading name of BIG Warranties Limited, authorized and regulated by the Financial Conduct Authority (FRN No. 798998). BIG Warranties Limited is registered at Unit 17, Branksome Business Park, Bourne Valley Road, Poole, BH12 1DW.

Additional Services and Support

Beyond repairs, Go Assist offers boiler installations, plumbing installations, and electrical installations. The site includes resources such as FAQs, service terms and conditions, a privacy and communications policy, and a price match guarantee. Customers also have the option to buy new appliances or access help through the support section.