Go-assist Reviews

Go Assist - Affordable, Reliable Home Repairs + Installs

go-assist.co.uk
3.57
139 reviews
Great Rating
Based on 139 user experiences

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Rated 3.57 out of 5 by 139 Happy Customers

43.2%
13.7%
14.4%
14.4%
14.4%
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AI Review Summary Based on 139 reviews

Customers consistently praise the professionalism, friendliness, and efficiency of Go-assist engineers and support staff, with many highlighting quick resolutions and clear communication. Conversely, numerous reviews criticize high-pressure sales tactics, unexpected costs, and issues with booking coordination and insurance mandates. Several reports also detail misleading information about pricing, delays in service, and dissatisfaction with follow-up charges.

What customers love
  • Professional engineers
  • Quick response time
  • Clear communication
  • Helpful support
  • Efficient repairs
Common concerns
  • High-pressure sales
  • Unexpected charges
  • Booking issues
  • Mandatory insurance
  • Misleading information

Last updated 1 month ago

C

I accidentally booked to include

I accidentally booked to include insurance and now can t change after hours even though I am in the cooling off period I have to wait until morning to cancel and pay the extra for the one time visit 89 without the additional insurance aka 8 95 per month This is more than the value of the dryer over 12months I will call them in the morning but annoyed not only with myself but with the company Look out for the tiny text at the bottom of the quote Easily missed
T

Service delivery requires fine tuning

Didn t like to be referred to as mate at the end of every sentence When I say I don t want to sign up for insurance stop trying to sell it to me
P

Faulty freezer that seal

Phoned up to repair freezer that seal was perished Friendly chat agreed for costs and insurance and repair to be ASAP Phone call next morning earliest booking was nearly 2 weeks away This was no good cancelled repair and insurance and received my money back promptly
A

Variable service

I was very disappointed at the slowness of the first visit and the second visit with pump to install The engineer did not complete the work said he would come back the next day and did not He claimed illness but was seemed perfectly fit on the day Initially there was to be a long delay for the next visit but it was satisfactorily sorted out yesterday a Sunday
A

Natalie was helpful but the company s

Natalie was helpful but the company s policy of trying to sell insurance and extras was vexing I only want a repair doing
M

OK but I didn t want insurance just competitive repair

James and Natalie were polite and clear although I did just want a repair without all the insurance hard sell which I know isn t their fault Can you not just offer a competitive repair service
C

It was easy to select an early date for

It was easy to select an early date for a repair I didn t like the fact that it was difficult to see that you could select repair only instead of the monthly subscription for future repairs I m still unsure if I will be charged monthly as the confirmation email is confusing I m still waiting to be told that an engineer has definitely been booked for tomorrow I booked this late yesterday
G

I found the website basically sound

I found the website basically sound but the final options were confusing I decided not to go ahead and left the site but it still seems I had made a booking I received a text message and email I rang the number quoted and it was answered very promptly by Rob who talked me through the options and where the confusion lay I have booked a visit as a result
G

American fridge freezer repair

Booked a repair on our american fridge freezer with a lad called Chris He made sure my appointment was between my work hours which was brilliant The engineer has turned up but is unable to fix our fridge freezer Told me to unplug for 24 hours but he thinks the compressor has had its day So unfortunately I have to now buy a new fridge freezer as can t be fixed
O

I booked a repair for tomorrow Once I

I booked a repair for tomorrow Once I paid I received an appointment for 19th December I have terminally ill husband being fast tracked discharged from hospital along with being immobile myself following surgery and urgently need a washing machine I have tried to ring the number on the message to cancel the booking and there is no answerThey have refunded me now and I am so grateful

About Go-assist

The UK's go-to for home services: appliance repairs, boiler repairs, electrical repairs + plumbing. Same day + next day service. Book online! Your home matters.

United States

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Frequently Asked Questions

Go Assist offers a wide range of home services including appliance repairs, boiler repairs, electrical repairs, plumbing, pest control, locksmith support, and installation or replacement services for items like light fittings, toilets, and showers. They also provide landlord-specific services such as boiler services, EPCs, and EICRs.

Go Assist focuses on rapid response times, offering same day or next day repairs with an impressive engineer response time and a high first-time fix rate.

Yes, Go Assist offers services tailored for landlords, including boiler services, EPCs, and EICRs to help meet regulatory requirements for rented properties.

Go Assist works directly with large brands such as Whirlpool, Miele, Hotpoint, Maytag, and Indesit, ensuring access to quality parts and expertise.

Yes, Go Assist aims to provide a hassle-free service with no hidden bills. Customers can track their repair progress online through the 'Track My Repair' feature for full visibility.

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About Go-assist

Go Assist: Affordable, Reliable Home Repairs + Installs

Go Assistis a UK-based home service provider specializing in appliance repairs, boiler repairs, electrical repairs, and plumbing. Operating from go-assist.co.uk, the company positions itself as the UK's go-to for home services, offering same day and next day service for a wide range of domestic issues. The platform allows users to book a repair online quickly.

The company serves as a one-stop solution for homeowners and landlords, addressing common household breakdowns. Services include plumbing, electrical work, appliance repairs, boiler services, pest control, and locksmith support. Go Assist also offers installation and replacement services for items such as light fittings, toilets, and showers, aiming to make home improvements an easy, stress-free process.

Quick & Easy Repairs for Home Breakdowns

Go Assist focuses on rapid response times, with engineers available for same day or next day repairs. The company emphasizes a high first-time fix rate and an impressive engineer response time. Their vetted and approved engineers are dispatched to resolve issues the first time, reducing stress for customers.

For landlords, Go Assist provides services to help meet regulatory requirements, including boiler services, EPCs, and EICRs in rented properties. The company works directly with large brands such as Whirlpool, Miele, Hotpoint, Maytag, and Indesit, ensuring access to quality parts and expertise.

Hassle-Free Service and Transparency

Go Assist aims to eliminate the hassle of finding reliable help. The mission is to provide a quick, reliable service with no hidden bills. Customers can track their repair progress online through the "Track My Repair" feature, offering visibility at every step. The platform is designed to simplify the repair process from booking to completion.

The website uses cookies to enhance user experience, analyze usage, and assist with marketing. Users can manage preferences or accept all cookies to continue using the site. Go Assist is a trading name of BIG Warranties Limited, authorized and regulated by the Financial Conduct Authority (FRN No. 798998). BIG Warranties Limited is registered at Unit 17, Branksome Business Park, Bourne Valley Road, Poole, BH12 1DW.

Additional Services and Support

Beyond repairs, Go Assist offers boiler installations, plumbing installations, and electrical installations. The site includes resources such as FAQs, service terms and conditions, a privacy and communications policy, and a price match guarantee. Customers also have the option to buy new appliances or access help through the support section.