Customers consistently praise the professionalism, friendliness, and efficiency of Go-assist engineers and support staff, with many highlighting quick resolutions and clear communication. Conversely, numerous reviews criticize high-pressure sales tactics, unexpected costs, and issues with booking coordination and insurance mandates. Several reports also detail misleading information about pricing, delays in service, and dissatisfaction with follow-up charges.
Last updated 1 month ago
Go Assistis a UK-based home service provider specializing in appliance repairs, boiler repairs, electrical repairs, and plumbing. Operating from go-assist.co.uk, the company positions itself as the UK's go-to for home services, offering same day and next day service for a wide range of domestic issues. The platform allows users to book a repair online quickly.
The company serves as a one-stop solution for homeowners and landlords, addressing common household breakdowns. Services include plumbing, electrical work, appliance repairs, boiler services, pest control, and locksmith support. Go Assist also offers installation and replacement services for items such as light fittings, toilets, and showers, aiming to make home improvements an easy, stress-free process.
Go Assist focuses on rapid response times, with engineers available for same day or next day repairs. The company emphasizes a high first-time fix rate and an impressive engineer response time. Their vetted and approved engineers are dispatched to resolve issues the first time, reducing stress for customers.
For landlords, Go Assist provides services to help meet regulatory requirements, including boiler services, EPCs, and EICRs in rented properties. The company works directly with large brands such as Whirlpool, Miele, Hotpoint, Maytag, and Indesit, ensuring access to quality parts and expertise.
Go Assist aims to eliminate the hassle of finding reliable help. The mission is to provide a quick, reliable service with no hidden bills. Customers can track their repair progress online through the "Track My Repair" feature, offering visibility at every step. The platform is designed to simplify the repair process from booking to completion.
The website uses cookies to enhance user experience, analyze usage, and assist with marketing. Users can manage preferences or accept all cookies to continue using the site. Go Assist is a trading name of BIG Warranties Limited, authorized and regulated by the Financial Conduct Authority (FRN No. 798998). BIG Warranties Limited is registered at Unit 17, Branksome Business Park, Bourne Valley Road, Poole, BH12 1DW.
Beyond repairs, Go Assist offers boiler installations, plumbing installations, and electrical installations. The site includes resources such as FAQs, service terms and conditions, a privacy and communications policy, and a price match guarantee. Customers also have the option to buy new appliances or access help through the support section.