Hayfieldhomes Reviews

Welcome to Hayfield

hayfieldhomes.co.uk
3.97
87 reviews
Great Rating
Based on 87 user experiences

Rated 3.97 out of 5 by 87 Happy Customers

69%
5.7%
1.1%
1.1%
23%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 87 reviews

The reviews indicate that Hayfield Homes receives consistently high praise across numerous developments, with customers highlighting the quality of the homes, professionalism of staff, and excellent aftercare service. Many long-term relationships are noted, with customers feeling supported from initial enquiry through to post-purchase. While the majority of feedback is extremely positive, there are recurring, though infrequent, complaints regarding post-purchase customer service and build quality issues that were not resolved satisfactorily. The overall brand reputation is strong, built on reliable delivery and attentive communication.

What customers love
  • High quality homes
  • Professional staff
  • Great customer service
  • Helpful aftercare
  • Eco friendly
Common concerns
  • Poor after purchase
  • Slow developer
  • Expensive pricing
  • Shoddy work

Last updated 1 week ago

N

It may be early on in the process of

It may be early on in the process of buying our new build at Hayfield lodge but its quite apparent that both Sam Kirstie are going to be great to work with very knowledgeable and helpful and making the whole process as easy as possible definitely an asset to Hayfield Homes nick sharon
G

Great site

We met Joe Baross initially on enquiring about the new homes in West lavington He has been informative throughout the whole process from viewing the property to putting in an offer He has given his time and knowledge without us being rushed and has kept intouch throughout We found him very well presented and the office always immaculate Joe appears very happy in his role Looks like a very well run site
G

Very impressed with the whole

Very impressed with the whole experience of purchasing a Hayfield home The team within the sales office were very responsive and provided excellent service on our many visits to the site Snagging issues have been dealt with promptly Luke the customer car co-ordinator has been very hands on since the day we moved into our new home Highly recommended
M

Purchasing a house from Hayfield Builders

We visited the showhouse in Bromham and were very impressed with the design quality and attention to detail of Hayfield Homes The sales team of Francisco and then Katy and Hazel were very attentive helpful and supportive throughout our house purchase The after sales care has exceeded our expectations Luke our Customer Care Manager has addressed and managed all snags All the trades has attended and completed works to a very high standard We would have no hesitation recommending Hayfield Homes
O

Beautiful quality homes impressive after care

I ve been living in a Hayfield home for almost 2yrs now and I am just as happy now as I was the first time I viewed the property Hayfield truly builds beautiful quality homes Their attention to detail during the building phase is only surpassed by the quality of care provided after purchase T
N

Our experience

The Sales Development Manager called Claire was professional knowledgeable She always kept in touch with us following up on all of our queries The Hayfield site in Little Kimble Bucks was impressive and the build quality was exceptional Our only criticism regarding the Hanwell we felt the lounge was too small for us
M

Beautiful homes great service

From the moment we first set foot inside a Hayfield home we knew we had to have one Beautiful homes with great details throughout built to a high standard Customer service throughout has been fantastic with Katy and Hazel guiding us through the sales process and Luke taking care of after-sales care We ve been in for almost 3 weeks now and have loved every second
R

Hayfield Park Bromham

We moved in just a week ago and while as with all house purchases there were a couple of issues along the way these were handled without fuss or bother by the guys at Hayfield Bromham I employed a professional snagger to QA the build and was pleased when the report found only minor or cosmetic issues most of which are now fixed with the remainder in hand The after sales team have been especially helpful and have always gone above and beyond to makes things happen I d happily buy another Hayfield though going to make the most of the current one first
A

Hayfield at Hallow happy customers

We moved into our Hayfield house in Hallow in December 2023 Hannah gave us a warm welcome Since then Hannah has been consistently helpful and responsive to our requests and queries She is a good communicator with a warm and friendly manner whilst being always professional She has given us clear explanations about how everything works in the house We are very pleased with our new home and Hannah s support Judith and Andy
S

Highly recommend buying with Hayfield

We recently bought our first home with Hayfield and we have been really impressed with the staff and how they have made the whole process so stress-free and easy At the beginning of our search Claire and Suzanna were really friendly attentive and helpful Luke our customer care manager has been extremely efficient and professional Whenever we have had an issue query Luke has replied quickly and organised for it be resolved as soon as possible Highly recommend buying with Hayfield

About Hayfieldhomes

Hayfield is driven by the simple principle of thinking differently. For us, more of the same is never enough. We’re focused on exceeding the hopes and aspirations of the people who choose to own one of our homes.

United States

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