AI Review Summary
Based on 92 reviews
Hertz receives consistently high praise across numerous reviews, with customers highlighting excellent service, friendly and professional staff, and high-quality vehicles. Many reviews emphasize the efficiency and reliability of Hertz operations, particularly at major Irish airports. Customers frequently note smooth rental experiences and strong customer support. While overwhelmingly positive, a small number of reviews mention issues with insurance costs and billing discrepancies.
What customers love
- Excellent customer service
- Friendly professional staff
- High-quality vehicles
- Efficient rental process
- Helpful support
Common concerns
- Expensive insurance costs
- Billing discrepancies
Last updated 2 weeks ago
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Bridget Reilly
About two years ago my husband and I rented a HERTZ SUV from the Dublin airport We were so lucky to have then met their representative Stephane Since then he has been our Go-To Guy for our rentals In January of 2020 we were married in Ireland and rented 2 vehicles Both were waiting in the airport terminal during the early morning hours given the flight arrival time from USA The paperwork was ready and waiting too and we were out of the terminal in under 30 minutes He even kept in touch with us during COVID We just finished our first post COVID trip home and we are planning two more trips soon We will definitely be reaching out to Stephane and his teammates and we will continue to rent through HERTZ Stephane was at all times professional accessible communicative personable and definitely contributed to our seamless and enjoyable rental experience
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Billy Murphy
Got me out of a jam
My son was moving house recently and the van we were using left us down at the last minute So I rang Hertz van rental in Railway st Cork where I spoke with William He was such a pleasure to deal with and his coustomer care a second to none He is a credit to your company and a Gent Would definitely use Hertz again if the need should arise
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Liza Coppinger
Best Car Hire Company in Ireland
I always use Hertz at Knock Airport to hire my car on my annual visit to Ireland I find then value for money deliver what they promise very efficient friendly helpful Would recommend them to you
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Anthony Duignan-Cabrera
Fantastic Service and Support
As the global pandemic put a dent into travel worldwide it was a breath of fresh air to find a company and a team that bent over backward to offer extraordinary service and support in these extraordinary times We had repatriated back to Ireland from Hong Kong at the height of the lockdown and with so many businesses closed and government functions slowed down the team at Hertz didn t miss a beat and helped us with a long-term rental that was long on support and short on hassle Can t recommend them enough
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Padraic Cunningham
Top class service
Lovely trustworthy sales person clean car on time central location filled with fuel and limited fuss returning Couldn t ask for more than that and it s always the same in Sligo hertz
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Margaret Bannon
Belfast City Hertz - Excellent service
I rented a car from Belfast city airport and received excellent service from Vaughn Loved the brand new car and Vaughn also went above and beyond to help me with car seats which was extremely appreciated Following this excellent experience I ll only book with hertz at Belfast city from now on Thank you
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James G Brennan
My name is James Brennan of Tara
My name is James Brennan of Tara Leathers Dublin I have to hire a van to collect some PPE gear for my shop s The 2 lads there are unbelievable helpful Brian and David I braugh the Van back just a few minutes before the deadline and forgot to fill up the tank and was panicking however Brian said I was ok as it is still in the fill mark Highly recommended
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Kat
Smooth van rental
Rented a van ended up getting a bigger one as an upgrade Minor issues with the vehicle but we got reimbursed for everything we paid on the repairs Pick up and return was super easy and quick and staff was extremely helpful Have had many issues with other car rentals so great to see Hertz is a fair one Will definitely be renting with them again
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James Gilchrist
My name is James Gilchrist and I rented
My name is James Gilchrist and I rented a car at Dublin from a lovely lady call Caroline She is a great ambassador for your company She was very informative friendly and knowledgeable and I would have no hesitation renting a car from her again Thank you CarolineJim Gilchrist
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mairead Cill Ulta
I recently rented a car from hertz pleasant patient and kind- they don t do them anymore but hertz will change your mind
I recently rented a car from hertz Dublin airport I was met by a charming pleasant chap he was friendly and patient as it took me a while to rummage through my handbag - the ladies reading this will understand There was a que starting to form behind me at this stage but this chap on this desk assured me that there was no rush In all my year travelling and renting cars I must admit that I would return to hertz and this is because of this chap he done his job to perfection was patient and kind You don t get people like this nowadays He was from Galway he said after I told him I was returning to attend a family reunion there My overall experience was excellent I was met by a friendly smile a patient gentleman who reassured me that there was no rush I seen the negative reviews on here but I have to admit my experience couldn t be further from them I ll be back and I wish them a pleasant and happy new year