Hertz Reviews

Ireland Car Hire and Van Rental | Hertz Rent A Car

hertz.ie
3.87
92 reviews
Great Rating
Based on 92 user experiences

Rated 3.87 out of 5 by 92 Happy Customers

65.2%
4.3%
4.3%
4.3%
21.7%
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AI Review Summary Based on 92 reviews

Hertz receives consistently high praise across numerous reviews, with customers highlighting excellent service, friendly and professional staff, and high-quality vehicles. Many reviews emphasize the efficiency and reliability of Hertz operations, particularly at major Irish airports. Customers frequently note smooth rental experiences and strong customer support. While overwhelmingly positive, a small number of reviews mention issues with insurance costs and billing discrepancies.

What customers love
  • Excellent customer service
  • Friendly professional staff
  • High-quality vehicles
  • Efficient rental process
  • Helpful support
Common concerns
  • Expensive insurance costs
  • Billing discrepancies

Last updated 2 weeks ago

L

Be very careful with the insurance

Car was really good but be VERY VERY careful with the insurance I called Hertz in advance to enquire whether or not I would still have to pay a 2000 euro deposit if I had a maximum insurance They assured me that as long as I could prove I had an insurance I would not have to pay that deposit That was important for me as my credit card limit is 800 euros I booked the car on an external website and bought the supercover insurance there however when picking up the car Hertz suddenly did not accept that insurance because it was not directly bought through them Had to pay a 100 euros for an EXTRA insurance otherwise I could not take the car Very misleading and unfair as I had specifically called them about this Contacted costumer service but as one would expect they did not apologise
K

Complete rip-off in Ireland

I have rented a car with them on several occasions and usually had no issues Unfortunately this was not a case recently when I rented a car in Ireland During the pick up we were asked if we needed additional insurance We have declined and handed in our credit card for pre-authorisation in case of damage This is what we usually do and never had issues To our surprise upon returning the car our card was charged additional 200EUR for Super Cover which we have never agreed to The support team was useless and said that we agreed to and they would not be returning the money
N

Never again

Booked a car hire through Ryan Air Paid for the insurance Got to Dulin airport Hertz office Waited an hour in a line out the door When finally get to an advisor I am told he doesn t want to see my insurance information but that I should give my credit card over to pay the deposit which could be 2700 but as I have insurance it won t be that much I am then charged 160 16 superciver and 80 glass and tyre cover without any explanation or agreement by me Feel totally bamboozled and embarrassed Total cost was twice what I thought it would be Never going through Hertz Dollar again
B

Rented a car from hertz in Edinburgh in

Rented a car from hertz in Edinburgh in early march Paid upfront for the rental and also paid anything outstanding upon leaving the car back Have just now been charged 119 10 which there is no email confirmation of what it s for Contacted customer services who cannot find record of the charge Have to wait for 7 10 days for them to look into it Surely a company should be able to find charges that they have made without having to take so long to look into it Will not be using again regardless of the outcome of their search

About Hertz

Hertz Ireland offers better quality car hire and van rental. Get a quote and rent a car across Ireland from Dublin, Cork, Shannon, Knock, Kerry, Belfast, Derry, Waterford and Wexford. Great deals on car hire and van rental.

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