AI Review Summary
Based on 103 reviews
Customers consistently report excellent service, friendly and professional staff, clean and well-maintained cars, and efficient pickup and return processes across multiple Avis locations. Many reviews highlight seamless online booking, transparent pricing, and reliable service over long periods. Some negative experiences mention billing discrepancies, hidden charges, and occasional issues with vehicle assignment or delays. Overall, Avis is perceived as a trustworthy and convenient car rental provider despite isolated incidents.
What customers love
- Friendly staff
- Clean vehicles
- Efficient service
- Easy booking
- Reliable service
Common concerns
- Billing issues
- Hidden charges
- Vehicle issues
- Additional fees
- Wait times
Last updated 3 weeks ago
B
Billy Walshe
Easy to find avis at Dublin Airport practically seen straight away with Kevin very informative with everything lovely little car nice n clean very easy to return vehicle as well bus shuttle to airport on return 10 10
A
Alex
If I ll ever will have a choice
If I ll ever will have a choice - I would rent with AVIS I was renting a car in the Dublin AVIS Kilmainham say 5-10 times during past few years All the time - professional staff nice clean cars No issues Highly recommended
S
Sarah Armitage
Collected a car from Knock airport and
Collected a car from Knock airport and the women was very friendly and tolerant when I could not remember my pin number Returning the car at Derry was efficient and again friendly helpful service All round excellent
D
David Russell
Great Service at Belfast City Avis Car Hire Office
From Pick up to return a slick and friendly service The car was well presented unlike previous hire car experiences with another company at Belfast City Airport
C
Cyril
Quick and easy rent
The rent was prepared through the web site Avis In particular I did the quick chek-in Therefore upon our arrival for getting our car it was pretty quick We were upgraded with our car and in this particular case the staff was preoccupied that what we have correspond to our needs The return of the car went well the review of the car was quick
R
Rob
Some problems during the check-in
There were some problems during the check-in because of a new employee who was training and I got twice charged for the petrol Anyway after this I should have got the car expected at the car park No way After a long time finally the gave me even a bigger car At the end I have been very satisfied I have got my money back the car was a success and our holiday even better
M
michael doherty
Excellent service from Martin on the
Excellent service from Martin on the Avis desk explained everything a great help for local information Car was excellent as expected always best renting from the best instead of the cheaper car hire companies that then sell add one or have hidden charges once you get there to pick up your car
O
Orla macsherry
Wonderful people
Wonderful people I broke my leg and they recovered my hire car back to base from 60 miles away at no charge They were unfailingly kind courteous and understanding I m so grateful I will always use Avis in future
D
Damien Monteith
Great customer service from Martin at
Great customer service from Martin at Derry airport Car was great Highly recommend
D
Dermot
I arrived at Belfast City airport
I arrived at Belfast City airport without my driving license Duh Jackie and Conner on the Avis Desk were so helpful and with a bit of ingenuity I was able to supply the details they needed and was soon on my way Crisis averted many thanks