Hertz Reviews

Absolutely disgusting service from one of the managers in Cork We rented out a car for just one day and we agreed to return it at 1 PM We arrived to return at 1 05 PM and everything was locked up There was also another person already waiting there to return it as well just as confused as us I phoned Hertz and the manager answered the phone I told him we re here and everything is locked up and he responded saying I m late I responded saying we re here and only a couple minutes late and he defensively said it s 10 minutes past and the person working there waited for 5 minutes already there was already another person waiting to return the car there when we arrived at 5 minutes past 1 The way he spoke to me was not professional at all I told him the person in front of us also phoned and they said we could just leave the keys through the door I told him that he was unprofessional and he proceeded to tell me alright if you have that attitude I ll make you take it to the airport Couple of things here Firstly if we were half an hour late I would understand them being closed however we were 5 minutes late along with someone else with the same problem Secondly someone involved in a customer service related role should have empathy and should aim to resolve the situation and not escalate the situation trying to exercise power and the fact that he can make us take the car all the way to the airport depending on his mood Third thing its extremely unprofessional to be argumentative with a client and talking about my attitude I had an incredible holiday in Cork only to have it ended on a low because of this person s rudeness And I do not need to tolerate that for a service that we paid for during our holiday I did expect better from Hertz Just to be clear we started out having an amazing experience with Hetz The first guy we dealt with when we picked up the car was really polite and very helpful Returning the car left such a bad taste If you would like a nice holiday and need to rent a car in Cork I highly recommend you do not rent from Hertz and certainly do not expect them to be helpful in any way Reply to customer support response Thank you for your response I had a phone call from Hertz today to apologize for the Situation As I mentioned the entire experience was great until I dealt with the person on the phone upon returning the car Just to clarify I had a call today from someone else with an apology and I feel the situation has been resolved This person was extremely polite and because of this I have decided that I will continue to use Hertz Thank you for resolving the situation

Booking in staff are great I paid for a upgrade 140 and the vehicle was disgusting and not even clean When mentioned to the staff they didn t seem to care Would I book again not sure

I hired a car through Ryanair and on arrival at Kerry Airport was offered an upgrade to a different car but with no mention of an additional charge of 170 euro on top of what I already paid to Ryanair While this was included in documentation I initialed the person I dealt with never mentioned the charge and if this is Hertz policy it leaves a lot to be desired Any proposed changes to a contract should be verbally spelled out to a customer I have been offered upgrades for free by other carhire firms Very disappointed Michael

Friendly service car was clean and reliable but the business practices of Hertz were dubious leaving me feeling a little cheated Once the various insurances were added the daily rate was approximately double the headline figure This is classic U S marketing profiteering and left a grimace on our faces What was worse was showing an image of a rather nice Ford Focus on the website when the booking was made and then putting us in the or similar Dacia Sandero The Sandero did the job but not with the interior space passenger comfort low noise and driver appeal of a Focus To put these two in the same bracket is akin to saying a sausage is a reasonable substitute for a steak The Sandero is okay but NOT similar to a Focus unless you regard both as simply cars We will come back next year but won t use Hertz For clarity I should add I was one of a party of four the sole driver but not the principal renter