Hertz Reviews

Really good to deal with and great selection of cars

I wanted to provide an update to my complaints I spoke to P in Customer Service and I must say P was highly professional and clearly customer focused The matter has been fully resolved and indeed it has exceeded my expectations

Extremely easy collecting car at Belfast City Airport which was a nearly new model Being in N Ireland surprised the Speedometer measured in Kilometres which was inconvenient Would have been handy having local map showing where nearby petrol stations located as returning car we couldn t find one and had to overpay at Hertz rate of 4 per litre for fuel used Bit of a rip off paying 54 for 1 4 tank estimate 30 at a petrol station Staff were good though and overall would use again making sure got to fill tank before returning vehicle

As I was making two separate bookings for car rental this summer I called Hertz Dublin directly to ensure I was getting the best deal My queries were answered efficiently and honestly by Kamila and she also very kindly made the booking for us I received a confirmation email from her and everything was very clear Upon arrival at Dublin Airport the gentleman serving me was very nice but I admit I was slightly taken back that no-one from the Hertz accompanies you to your rental car for pick up You are simply told what bay the car is parked in This means that if you spot any damage to the car not already noted you need to go back into the terminal Thankfully this was not my case but Hertz do need to review this For my second booking I was served by Nelisha who was very welcoming and professional We managed to get a car upgrade as all the luggage would not have fit in the orignal car hired and this was done seamlessly Drop off for both cars was very quick and no problems I did have a mechanical problem with one of the wing mirrors but I called it in immediately and made sure it was added to my notes so I was not charged at drop off for something I did not break I must say I am very surprised to read all the negative reviews for Hertz Dublin Maybe I just got lucky but I have no complaints and will happily use them again