


Based on authentic user experiences
Angel Estefan
6732 reviews
N/A
1 year ago
The lady named Shaniesha and Genevieve
The lady named Shaniesha and Genevieve are very rude and hung up on me It s very rude to treat customers that way Poor professional customer service and they don t care about customer satisfaction The worst treatment of customer service in Hilton Vacation These people give a bad review to this company They should not work here Awful service from these two ladies who ruined my birthday vacation with my husband We wanted to stay at the Signia by Hilton in Orlando and that couldn t happen then we had to switch to Las Vegas and get airplane tickets that cost more money on the dates they required us and not the dates we wanted I was asking for 50 000 points extra for the inconvenience of everything we going through Still couldn t satisfy a customer
Lizabeth
6732 reviews
N/A
1 year ago
The HGVC is a very poor investment
The HGVC is a very poor investment Their sales pitch is overzealous leaving out extremely important information The fees go up dramatically without any reason and there is no recourse The benefits continue to decline The answers are always There is nothing we can do Once you buy in you are stuck I would give it zero stars if I could I wish I would have read the reviews before I purchased
Pete Guttenberg
6732 reviews
N/A
1 year ago
Thin floors Unless you re top floor don t come
I m on the bottom floor and I m hearing thud thud thud whenever the people above me walk around The children run around with their shoes on and front desk doesn t care unless it s after 10pm Housekeeping was supposed to come by midway through my time here and were 2 days late even after requesting them to come Coffeemaker was in hallway for first few days I was here There s no privacy out the patio workers walk by and don t even seem to be working Activities like karaoke at night get cancelled due to the weather when it rains in the morning Really bad experience here Never coming back
Orlando Espani
6732 reviews
N/A
1 year ago
Narcissistic Scammers
After reading the ONE star reviews which is the majority of reviews on here I decided NOT to sign up And I m extremely happy I didn t As I walked outside after the presentation I overheard a bunch of sales people in Orlando FL bragging and laughing about all of the lies they were telling people to convince them to sign up NARCISSISTIC PROFESSIONAL SCAM ARTISTS
Brandy Perez
6732 reviews
N/A
1 year ago
AN EXPENSIVE SCAM
They need to be sued for deceitful tactics scamming customers with their sales pitches that are false advertisement abusing maintenance fees and rates While the say they are part of the Hilton they do not represent the Hilton brand at all with their lack of customer service and failure to accommodate customers needs I am an owner since September 2021 but I regret the 9k I have wasted because with that I could have stayed at multiple Hilton hotels stays with HGV 0 Can t never book anything I m interested in even if I try a year ahead Total Scam
g b
6732 reviews
N/A
1 year ago
As an owner
As an owner I have access to limited rooms and locations subject to harassment pressure to meet with a representative when I am able to book and as a member unable to extract any real value from the relationship Cost does not relate to value It s a terrible financial burden Beware- don t do it
Lori Raye
6732 reviews
N/A
1 year ago
Do not do this
Worst decision I ever made I finally got out of it but had to pay off my balance in full and a time share exit team to help Nothing is ever available One of the reasons for this is the rooms and suites that members should be entitled to are being sold to the general public for top dollar on other online reservation sites thereby decreasing so-called time share owner availability Used it once in the couple of years I was a member and they harassed me constantly to attend another presentation to try and sell me more points for time shares that were never available
PHILIPPA
6732 reviews
N/A
1 year ago
This is a shameless scam
This is a shameless scam You can never book the availability is dreadful We were lied to by the salesperson about resale value It s peanuts with 25 of the sale going to HGV on top The operating fees cost over 2000 a year and we haven t managed to stay in the 5 years we have owned our New York timeshare We need a group of owners to take class action against HGV for mis selling time shares Are there any Ellen Brokovitches out there We are in UK and feel powerless
K Kelly
6732 reviews
N/A
1 year ago
Terrible experience Stay far away
Diamond Resorts added all kinds of valuable promotions to our contract then sold to Hilton and now all the promotions have magically disappeared In the last 18 months we have called 15 different people at HGV at over 20 different numbers and emails to recover these weeks Hours and hours of wasted time Crickets Do yourself a favor and stay far away from this outfit which is an embarrassment to the Hilton name If by some miracle they ever fix this I will revise my review
Rebecca Holcombe
6732 reviews
N/A
1 year ago
BAIT SWITCH CROOKS
To get me to agree to sign up for a discounted package to hear about their resort they had me pull up Hilton Signia Orlando as one of the places they said I would have as an option because I was not interested in the resorts the first sales guy mentioned They said it fills up quick so I would have to call and reserve dates which I tried to do immediately after I purchased the package I was then given the run around for the entire year while I was trying to book each time giving me future dates to call back My trip is next month and it was just confirmed I will not get the resort I was promised and they refuse to refund me That resort was NEVER available I plan on going 2 14 24 but I can promise that they will wish they refunded my money instead of having me loudly discussing my dissatisfaction in their lobby restaurant pool and to everybody that is in ear shot distance THIS COMPANY IS A BAIT AND SWITCH SCAM