Hifix Reviews

HiFix - UK's Leading Provider of Premium Hi-Fi & Home Cinema

hifix.co.uk
3.57
138 reviews
Great Rating
Based on 138 user experiences

Rated 3.57 out of 5 by 138 Happy Customers

42%
14.5%
13.8%
14.5%
14.5%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
G

Fast service but no response to emails

Delivery was the issue I paid for next day but it wasn t clear that that didn t include Saturday so got the package after the weekend - could have saved the delivery charge and used ordinary delivery Also they sent the package to the invoice address not the delivery address so I have to arrange onward delivery which was most inconvenient Chat support earlier on stock availability was good however
J

I made contact with you by phone twice

Fast service hi-fi was well-packaged no problems there Very happy with the setup I purchased Two stars lost because 1 the speaker cable I was sent did not match the picture on the website it was not terminated - I found the small print later so this was misleading and 2 the shop failed to respond to 2 emails from me
J

I ordered a Chord Qutest and paid for

I made contact with you by phone twice as I had a problem with connecting a headphone amp to the new amp I purchased from youbut you never got back to me so I made contact with the headphone amp manufacture and I got a reply the same day and got the problem sorted outBut as for your website i found it very good and easy to use and the check out and pay was simple
A

My first order came with no problems

I ordered a Chord Qutest and paid for it by Credit card only to receive a mail an hour later informing me that the order was canceled since Chord will not allow export from the UK to Sweden This is due to the fact they are about 300 more expensive in Sweden It would have been better if the order was blocked before the payment process That way it would be easier for you and the customer I will wait until I come to the UK and buy a Quest to take back to Sweden
T

Next day delivery took 1 week

My first order came with no problems with updates My second order not so good with updates had to phone to find out what s happening it turns out part of my order is out of stock I don t mind the wait as long as I am updated on its progress Sent massage asking if they could recommend good speaker cables Still waiting for reply
I

Nice product at a good price

Nice product at a good price delivered quickly So why the low rating It shouldn t have been delivered as I requested pick up from the shop As a consequence I had to cancel three meetings to wait in for a delivery Despite my order clearly stating pick up from shop they basically told me that I had not filled the form in correctly I ve been a customer for a long time but this is the last time that I will deal with them
B

Okay

Price Others are selling a lot cheaper
O

I ordered an item they didn t have and

I ordered an item they didn t have and couldn t get because the web site indicated it was on stock Got it elsewhere 100quid cheaper Notgreat
J

Item was in stock and better price than another shop

Item was in stock Paid for next day delivery but didn t arrive next day I emailed Parcelforce about the delivery and no explanation as to why it was delayed Contacted shop who apologised but didn t offer to refund cost of postage sadly If I order anything next time I won t bother paying for Next Day delivery
M

Poor Delivery by Parcelforce

There were some issues with parcelforce delivering my items I initially called and got an email response from HiFix but this was not followed up by them I had to send mulitple correspondence chasing up one of the packages which was never delivered In fairness to HiFix they then sent out an immediate replacement I have communicated to them that they really need to reconsider using such a poor delivery service company such as parcelforce as it ultimately reflects badly on them This feedback has been taken onboard Overall I would say the communication has been constructive

About Hifix

HiFix- Frank Harvey Hifi Excellence: Explore our range of Hi-Fi and Home Cinema at unbeatable prices, backed by a price promise guarantee.

United States

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